An older woman spilled McDonald’s coffee in her lap while parked and ended up with 3rd degree burns on her thighs and genitals. We’re talking skin grafts and everything. The important thing to note here is that the coffee wasn’t that hot by mistake. McDonald’s policy at the time was to have it made at that (dangerous) temperature because most of their coffee sales came from people who were on their way to work. They figured that of it started off that hot, that by the time people reached their destination it would be closer to the temperature people expected. They knew it was an issue and had received complaints in the past from people who had burned their mouths and such, but chose to maintain their dangerous-yet-profitable business practice. So the woman who brought this lawsuit sued for help with her medical bills, as being hospitalized for a couple of weeks and receiving skin grafts for a fairly large area aren’t cheap. McDonald’s originally tried to settle out for a few hundred dollars, which was much less than her medical bills. During the litigation, when it came out that McDonalds was knowingly using dangerous business practices the court decided that McDonalds needed to learn a lesson and awarded the woman several million dollars.
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