So. Right after posting this I looked for contact info on the Beamdog page and sent a message through the link they give for refunds asking for a refund for $20 of the $40 because duh I’m not paying for the same shit twice.
Got an email back a few hours later saying no problem, they’ll refund me, but they’re switching over to a new payment system to it’ll probably take a couple of days.
Next email was “Well, we’re not going to process the refund, you have to request a refund through the payment service.” Which, fuck you, that’s not how businesses work; if I’m overcharged at the grocery store the grocery store fixes it not the debit card company. Also, if you can’t for some reason process the refund, tell me that to begin with.
Being unwilling to spend God knows how long fucking around with another company that may or may not feel like fixing things, so I just filed with PayPal. Which, yes, took a while but at least it was a definite thing. By the way, I’ve never had to file with PayPal before, in more than a decade of having an account with them. But it turned out to be fairly bloodless, thank Heaven, and now I can play my games without too much ill feeling, though this pretty much puts paid to my ever buying from this company again, since apparently they can’t be trusted not to a) screw up their payment system or b) simply fucking apologize and fix it like any normal business would.
jbbartram-illu
stormborns
janainaart
gummygunk
discoholicmusic
tangentwithtanner
