Oh my fucking god, Nelnet, get your fucking shit together.
Checked this morning to make sure I can put in a payment towards my loans—exactly $50 to cover this month's cost. Needed to make sure it was in by roughly 5pm or so, before the business day ended so that it's not late. 9am, I am bright-eyed and logging in to my loan provider.
Lo and behold, I can't log in because I'm put through and sat in front of a blank, white screen. I clear the cache on my browser because maybe it was a fault with Safari. That didn't fix the issue. I cleared my cache once more, just in case. Nope. Completely force quit the Safari browser a heaping four times.
Finally, after troubleshooting for about twenty minutes, I am put through the log-in screen, taken to the directory with my payment information and the amount left on my student loans. I put in the credentials necessary to make the payment, click off the box to say that I agreed and understood all the privacy shit and rules and what the fuck ever. It takes a while to load, but I give it time.
Get the email that states that they've received my payment—or at least the information to retrieve my payment from my checking account. Cool, I think, finally got that in right on time.
I check on my bank accounts at roughly 5pm today. Nothing has been withdrawn from my card. Nothing has been paid towards my provider.
Thinking nothing of it, because maybe it needs to just load on my end, I close the app and go about my business.
Tell me why I just checked my bank account and that money still hasn't been withdrawn. And then...and then!!!...I go to look at my service provider just to verify that it's pending. And I finally get the message that the website is unavailable and they're working on it!!!!
If I accrue interest on my fucking loans in the next few days because my payment is "late" despite being put in on time, I'm going to go full on batshit insane. Because why. Why wasn't this message displaying when I spent thirty minutes of my time this morning trying to make a simple, small, unimportant payment.
I fucking hate everything right now, man. This is bullshit.
