#rennerfans

I was two minds about posting this but then decided if it helps avoiding what happened to me happen to someone else then I felt I best post it.

When the Jeremy Renner app came out I decided to give a look and download it. I got the link through a friend who admins a Renner fan site and it looked pretty good. What happened next was very unexpected. As I tried to exit the app it conflicted with the launcher for my phone. It got stuck on an error loop and I was unable to uninstall either app. The error proved to be much bigger than I had anticipated as it corrupted the phone and all the data on it, including an important medical app.

I tried to access the phone files through my PC but it wasn’t picking up anything. Everything had been corrupted. Upset I tried to get hold of the app developer but had no joy. I then was able to get hold of some tech savvy friends who were able to help me get back at least 10% of my files/photos.

After nearly 12 hours, several friends and Samsung support I was, thankfully, able to factory reset restore my phone. I was worried at one point that I had a dead phone that I couldn’t really afford to replace. Unfortunately, I had lost most of my files, including my photos. Through my brother I was able to restore a further 30% of files as he was able to rescue the SD card. Another 10% was then saved through a photography friend. Sadly, I am still missing 50% of files/photos that I will never get back.

I did receive a response from the developer via the Play Store but it is generic and not entirely happy with it. I did send a further email explaining more and issuing a formal complaint but have heard nothing.

My advice to you if you do intend to get this app and you have a Samsung phone is to not use a launcher app with it especially GO Launcher. It appears that there is an incompatibility with the two apps that sadly leads to destructive results. Unfortunately, I won’t be able to enjoy the Jeremy Renner app and all the content that will come with it but I hope that those reading this will be able to and not experience a fault like I did.

Photos - first one is of the error screen. Second two are of the Play Store email alert. Since these photos were taken I did edit my Play Store feedback to update my current state of phone.