I used to be a quiet person, who never complained. If someone bumped into me on the street, I let it go. If I was overcharged by a few cents for something, I didn’t make a fuss. As I grow older, my tolerance grows smaller and smaller. Things are different now. I have reached that stage in my life, where I put up with less and less. I speak up more. When I have a problem with a company, I…

I don’t know about you but until last year I’d go shopping, take the receipt, stuff it in my purse where it would get crumpled down at the bottom and stay there until I got annoyed with it and threw it out.

Last January I started budgeting. And not in a vague sort-of not researched type of way. Oh no, I did massiveresearch, read books, watched YouTube Videos, read everything on Gail Vaz-Oxlade’s…

Vodafone: An Update (and Not a Good One Either)

Following on from my previous post regards just how shite Elder’s contract has been as a customer of Vodafones, I thought I’d update.

After getting a comment on the last post from someone from Vodafone, with a link to follow and fill in for a call back, not to mention messages on twitter, I genuinely thought we’d be sorted and Elder could continue to yak about man stuff with his mates as before.

Me to Telkom Operator: I just received an SMS from Telkom telling me that I have an outstanding balance of R4575 on my Telkom account and that I need to pay it or I will be suspended

Telkom Operator: Yes that's correct - you have not paid the full amount.

Me: No - I spoke to someone last week who told me that I had incorrectly been billed after I reached my ADSL cap. They told me to just pay my normal fee and the incorrect amount would be credited on my next invoice.

Telkom Operator: Yes that's correct - you were incorrectly billed.

Me: OK so will my account be suspended?

Telkom Operator: Yes - because you haven't paid the account.

Me: But you said it was incorrectly billed and that it would be corrected on my next invoice.

Telkom Operator: That's correct

Me: Ok so my account won't be suspended then?

Telkom Operator: It will be suspended because you haven't paid the account.

Me: But you just told me that the amount charged was an error on your system?

Telkom Operator: That's correct. You should not have been charged the additional amount.

Me: OK - so how do I not have my account suspended then - seen as though the amount was billed incorrectly?

Telkom Operator: Why don't you just pay the entire outstanding amount? Otherwise your account will be suspended for not paying..

...half an hour of back and forth later

Telkom Operator: OK so would you like me to make a note on your account to ask them to not suspend it?

Me: Yes please - that would be lovely.