By Richmond Kofi Adjapong

Step 1: Initial Inquiry & Project Planning

• Client Inquiry – A customer contacts Rich Freight Services Ltd in Ghana with details: origin, destination, cargo type, volume, value, timing needs. • Feasibility & Quote – We assess routes (air, sea, road, or multimodal), packaging needs, customs and regulatory demands, and offer a transparent quote with timelines and breakdown.

Step 2: Booking & Preparation

• Route Confirmation & Booking – Once we receive approval, we confirm carriers: airlines, liners, vessel slots, and trucking plans. • Documentation Prep – Begins here: commercial invoice, packing list, HS classification, certificate of origin, special permits (e.g. phytosanitary, export).

Step 3: Cargo Consolidation & Pickup

• Pickup Coordination – We organise haulage to collect cargo—ensuring correct vehicle types (e.g. reefers, flatbeds). • Consolidation (optional) – Where multiple clients’ cargo share containers/trucks, we load, rubber-band seal, and document contents carefully.

Step 4: Origin Handling & Export Clearance

• Loading at Origin – Cargo is offloaded into an airport or seaport terminal via certified handlers. • Export Customs Clearance – Pre‑arrival documentation, submission to Ghana Revenue Authority; any inspections handled before shipment departs.

Step 5: Main International Leg

• Sea Freight – For ocean routes, containers are booked and loaded, moving along established maritime lines. • Air Freight – For time-sensitive or high-value shipments, cargo is palletised and flown via cargo or passenger aircraft. • Freight Tracking – En-route, GPS updates track vessels/trucks and airline confirmations.

Step 6: Destination Customs & Import Handling

• Arrival Notification – We notify clients when cargo enters the destination country (airport or port). • Customs Brokerage – Licensed brokers handle import duties, tariffs, inspections, and secure release documents. • Inspection & Warehousing – If flagged, cargo undergoes inspection; otherwise, it’s cleared directly to warehouse.

Step 7: Last-Mile Haulage & Delivery

• Pickup from Terminal – RFS organises haulage aligned with clearance notice and client timing. • Safety Checks & Route Planning – We confirm truck readiness, permits, route suitability, and ETA. • Final Delivery – Cargo arrives at consignee’s site. We collect proof of delivery signatures and close digital updates.

Step 8: Post-Delivery & Follow-Up

• Invoicing & Accounting – We issue clear invoices with line-item breakdowns: freight, customs, haulage, etc. • Documentation Hand-Off – All paperwork (BL/AWB, customs docs, insurance, delivery POD) is shared digitally. • Debrief & Feedback – We meet internally—and with clients—to review performance, identify improvements, and reinforce learning.

Why This Matters

Consistency & Predictability – Each step is mapped and controlled for transparency and reliability.

Client Confidence – Real-time updates, clear communication, and document sharing reduce anxiety—and surprise costs.

Continuous Improvement – We learn from every shipment to refine workflows and prevent repeat mistakes.

As we prepare to attend the 2025 Go Global Awards in London this November—hosted by the International Trade Council—we’ll be sharing walkthroughs like this to show how transparent, professional freight processes support growth, trust, and trade momentum.