#improve computer memory

XML is short for eXtensible Markup Language.

It’s a computer programming language used for storing data, creating websites, making websites pretty and easy to read, and searching for information on the internet.

XML can be used across different IT systems, different computer software programs and different computer hardware opting systems like Linux and Microsoft.

JavaScript Object Notation. “A lightweight interchange data format. It’s based on a subset of the JavaScript Programming Language Format. It’s a text format. It’s familiar to people who know the computer programming languages C++ , C, Java, JavaScript, Perl and Python.

It has:

Name and value pairs, called objects, records, structs, dictionaries, hash tables, keyed lists and associative arrays.

And an ordered list of values. These values are called arrays, vectors, lists or sequences.”

CallN call logging and business analytics software program. It’s designed by Telstra phone and internet communications company.

Pros of using CallN:

Cloud storage, so your information doesn’t get lost,

Finds keywords and commonly used keywords in search engine queries and spoken phone conversations to see what your customer wants,

Easy to use - you don’t need to be an IT specialist to use CallN.

Easy and secure access to internet information, as long as you have internet access. This is because CallN is cloud based technology.

Unlimited data storage on cloud.

Agent Quality Management program in CallN checks overly long phone calls to see if the IT Helpdesk administrator stuck to the script of using positive and friendly words to defuse conflict.

Geo location software - CallN allows you to pinpoint your customer’s location with an interactive map, so you can best help them. The more remote (rural) or underground the location, the less internet coverage and phone reception is present.

PCI compliance - privacy and confidentiality information is respected. When the client mentions their credit card or bank account details, the program will play white noise over the recording to prevent hackers from getting the customer’s financial information.

Scalability - cloud technology makes it easy for the IT Helpdesk administrator to help thousands of clients regardless of the clients’ locations.

Rest API technology.

Repeat call analysis - analyses of which teams had the most customer’s, the longest phone calls and the most positive words mentioned in phone calls. Which IT problems were most common.

Topic word analysis - words mentioned in instant messaging, email and text messaging analyses - which words were most and least popular.