#hotel worker problems

So, we have 3 separate buildings for our hotel, the main/only entrance goes into the lobby and has the restaurant and gym and employee areas. You have to walk out of that building to get to the pool and the 2 other buildings that have guest rooms, and after 10pm you need your room key to get into all of the buildings. There were two middle aged women with 2 children who came in after midnight and i went out to greet them because i had to eventually park their car for them. The one said they were meeting their family there so they didn't have keys yet, so I was going to have to make them keys. I asked them if their last names were the same as their family's last name, so I could fucking give them a key because they said no one would come down to let them in, and if my security doesnt know if they're legit guests he won't walk them to the building and let them in, and if they have the same last name on their ID I usually let that slide, especially if it's the only reservation with that last name. The one lady says, after I ask if they have the same last name, she says with an attitude "Yeah, I have the same last name as my husband, and she has the same last name as her husband." I dont like to use the word bitch, but in my head I was like "Bitch, I dont know who the fuck you are, I'm just trying to see if I can actually give you a key to your fucking room. You said you were meeting FAMILY, you could have a different last name than some people in your fucking family." I didn't say that, though, of course, I just kind of stormed off angrily to the front desk to sign in so I could look them up and give them keys after they showed me their fucking IDs. Spare me the attitude towards a perfectly reasonable question, or else I might just not give you keys and you can sleep in the driveway.

Just a little tip: if you're having trouble with your AC all day, PLEASE don't wait until 11:30PM to call the front desk about it!!!! Where the fuck is your common sense??!!? Yes, it is a resort hotel, and yes we do have engineering until *11pm*, but then they leave and it's just 1 front desk person and a security guard. But a lot of other hotels don't have engineering that stay past 5pm. I can only do simple trouble shooting things but right now I'm new and don't know those trouble shooting things!

Guests really, like REALLY, think that I'm going to trust them more than my coworkers. Like really? I DONT KNOW YOU! WHO ARE YOU?? I at least sort of know my coworkers and their work ethic and quality of character. But who the f#!k are you, random person??

We've honestly been super busy since things have officially reopened here. The last 2 months or so have been crazy for the day shift. My nights havent been too bad, but some of the people here are super annoying. They think since all of this is going on that we're gonna sell rooms for like $100/night, but we still need to keep our reputation, and lowering the rate that much would tank it. And we've already been getting a more ratchet clientele with how much lower it has been anyway.

Don't book a room with two queen beds and bring 7 people to sleep in that room and then complain about the room being too small for 7 people

One of the main things that I dont like about my hotel (but I think can sometimes just be a common problem for night auditors) is the lack of communication from managers. Its into our busy season now and you'd think that maybe a manager would email about procedures we might encounter that we havent yet, like if we get a walk, if we need to walk someone, posting and charging no shows and when to do it (because we don't normally). But they always just send emails explaining about what to do, AFTER we mess it up. Like.......? Idk and I kind of really dont care anymore.