i wish more people realized that when you rent a hotel room you're signing a short term housing contract. it's not like buying something at the store. therefore depending on the hotel you may not be able to use your 3rd party online banking cards when you get there. Regular cash, cashapp, chime, venmo, paypal, even apple/tap pay may not be accepted so CALL AHEAD if that's all you have. we don't accept those ones (even the credit card versions,) or visa gift cards or any kind of card without your name on it. tell everyone you know. have a major bank or credit card when you travel! they typically don't let you rent a car with those either, if you didn't know! don't get stranded because all you brought on vacation is a cashapp card!

We've honestly been super busy since things have officially reopened here. The last 2 months or so have been crazy for the day shift. My nights havent been too bad, but some of the people here are super annoying. They think since all of this is going on that we're gonna sell rooms for like $100/night, but we still need to keep our reputation, and lowering the rate that much would tank it. And we've already been getting a more ratchet clientele with how much lower it has been anyway.

Don't book a room with two queen beds and bring 7 people to sleep in that room and then complain about the room being too small for 7 people

One of the main things that I dont like about my hotel (but I think can sometimes just be a common problem for night auditors) is the lack of communication from managers. Its into our busy season now and you'd think that maybe a manager would email about procedures we might encounter that we havent yet, like if we get a walk, if we need to walk someone, posting and charging no shows and when to do it (because we don't normally). But they always just send emails explaining about what to do, AFTER we mess it up. Like.......? Idk and I kind of really dont care anymore.

Omg the newish relief night auditor is working tonight and he called me because apparently the fire alarm is going off!! Theres really nothing I can do if I'm not there so I told him to call the head engineer. I'm so glad it's not me there tonight. I think the hotel does something big like this to sort of haze each new auditor because I had a terrible night after I first started with the ac not working in most of a whole building (and it was Florida in June).

You know when you make mistakes at work that were just compounded problems but nothing "bad" would have happened if you hadn't done that one thing? That happened last night. We had a group that originally was gonna buy out the whole hotel but we ended up having about 20% of rooms that weren't with them, and those rooms were sprinkled on every floor. Well this mf group got drunk and loud! I had 2 rooms in particular that called at least 3 times, and 1 guy came down to the front desk to complain. I ended up calling the cops just to try and scare them quiet. Well, apparently I was supposed to call the group contact that was on property. This little tidbit was in the group info we had so I honestly should have read it and seen it, that is my bad. I overheard the 2 sales people talking about it, because I'm waiting to get my w2 this morning, and I talked to them about it. She even said that she knows nobody reads those.... so why dont you make double sure that the person who will have to deal with this rowdy group fucking knows this. Email the night audit email and just attach the group info and just make sure that I know if I have any trouble with them to call the group contact??? It would have taken 1 minute and prevented this, which honestly probably isn't gonna be that bad anyway. If it is a problem it's the tiny tip of a much larger iceberg of problems that I had nothing to do with. I'm trying not to get upset about this because I honestly dont care, but now they're gonna go do "damage control" and talk to this guy. Big deal, he probably wouldn't have been able to calm them down anyway.