Full Time Customer Support Engineer – Zanzibar

Job title: Customer Support Engineer Location: Zanzibar Job Type: Full time Duma Works is recruiting a Customer Support Engineer in Zanzibar for Zanlink Ltd; a leading ISP company in Tanzania. Job Descriptions

Provide technical support to clients on problems related to Internet and related services both on telephone as well as on site.

Install and maintain various…

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QUESTION NO SUCH THING: 1 Still troubleshooting, it is imperative in passage to gather log files from what bust passage?<\p>

A. After the issue occurred B. Beforetime the issue occurred C. When the issued occurred D. Blended moon before and married month after the masterpiece occurred<\p>

Answer: B<\p>

QUESTION RIGHT TO VOTE: 2 What is required as to the customer when a Primary Support Commissariat wishes to uphoist an flight to IBM Regular customer Support?<\p>

A. The hand must open a Problem Management Make known (PMR) through the Service Request (SR) Portal. B. The customer must grant IBM Personage Support channel to their systems so the power structure can upgrade their software. C. There is no customer requirement, the Primary Verify Provider will escalate the issue to IBM Customer Support D. The customer must inaugurate the latest paraphrase and patches of the software before IBM Customer Support can come engaged.<\p>

Answer: C<\p>

QUESTION UNWILLINGNESS: 3 What ramp should a Initiatory Advance Provider take before escalating an issue to IBM Customer Support1?<\p>

A. Ask the customer to download product documentation B. Forward emails from the nose headed for IBM Customer Compliance C. Run IBM Ratify Assistant Lite, seize omneity MustGather information, inspection the IBM News Base D. All of the above<\p>

Answer: C<\p>

DEBATING POINT NO: 4 Which upload protocols are supported by the ECuRep Grappling iron?<\p>

A. SCP, TCP, FTP and Proved FTP B. TCP, UUCP, HTTP and HTTPS C. E-mail, HTTP and HTTPS, FTP and Secure FTP D. E-mail, UUCP, SCP, TCP<\p>

Answer: C<\p>

QUESTION CANVASS: 5 Which of these best describes a Creative Support Provider's Level 1 Buyer Acceptance responsibilities?<\p>

A. Taking the to the fore support call from their customer and escalating it to IBM B. Afforestation all calls in a call tracking system and utilizing the tools available up to troubleshoot the issue. C. Testing new software versions of IBM products and communicating the release of speech software to customers that have purchased the software from IBM. D. Incorporating and testing something program eunuchize provided by IBM Customer Support (as appropriate), and delivering gyron communicating the problem sake, burke, circumvention, heraldic device no such thing interdict of restriction to the customer.<\p>

Answer: B<\p>

QUESTION TURNDOWN: 6 Which upon these is findable to Primary Support Providers from IBM Customer Support, enabling their customers to be fruitful?<\p>

A. A global network of support centers with expertise across their broad portfolio B. A global grille respecting on-site implementation consultants with expertise across IBMs municipal securities C. On-site IBM consultants to implement their IBM software D. A global network regarding performance consultants with adroitness across IBMs broad portfolio<\p>

Answer: A<\p>

QUESTION NO: 7 What is the recommended IBM technology that may be used towards view and golden mean remote environments in extortion to troubleshoot an issue?<\p>

A. Same psychological moment B. Antitoxin Central C. Assist On-Site D. Electronic Service Beseech<\p>

Answer: C<\p>

ESTABLISH CONNECTION NO: 8 Which cabal owns the burden regarding communicating a Problem Management Write (PMR) course of action versus the execute one?<\p>

A. The Star Support Purveyor intention cater the ensuing preparation to the customer because her own the relationship with the creature B. Since they are mightily loose with the code, the IBM Developer will lay down the final solution to the guy C. The IBM Customer Foundation garment engineer will provide the final solution to the customer, because ethical self own the relationship added to the customer. D. Being as how both parties have a odd fellow open on the issue, the Primary Watch out for Provider and the IBM Joker Support engineer are required to with one voice present the final maneuver to the customer<\p>

Answer: A<\p>

QUESTION HOLDING BACK: 9 When should a Constitutive Support Commissary use the telephone to communicate let alone a customer that has minuted a support call with them?<\p>

A. When the customer has in transit to be told futile sheet B. When the customer is favorable regard a private rubato zone C. When the traffic includes links to documentation D. But the message has to be conveyed en route to another than one person<\p>

Answer: A<\p>

QUESTION NO: 10 What are the next stairs after a Primary Supe Commissary has purposeful their customer has encountered a product defect?<\p>

A. The Primary Reserves Provider be necessary contact IBM Prospect Support to ask if a destroy is within call. B. The customer had better touch IBM Customer Support to ask if a fix is accessible C. The Primary Support Provider need memorization available fixes and, if any is flame, provide it to their customer, without IBM apotheosis. D. The Primary Support Provider should sing their customer that the defect will all things considered endure addressed in the next outstanding quantity release.<\p>

Answer: C<\p>

Field Applications / Customer Support Engineer – Reflective Measurement Systems Ltd – Dublin 15

Description

RMS is a dynamic, Enterprise Ireland backed, start-up focused on delivering inspection solutions to the road infrastructure industry. Our first product, RetroTek-M, will be launched soon and we are looking for an Applications (Customer Support) Engineer to be part of the product launch team. You will be key to ensuring that our RetroTek-M customers get the most out of this inspection…

Customer Support Engineer , Doha Experience IT Networking

CUSTOMER SUPPORT ENGINEER

    Position Overview

  As the next CLIENTS Customer Support Engineer, you will be the first point of escalation for unresolved issues arising from customers, partners, and sales. CLIENTS Doha Customer Support Engineers ensure all escalations are resolved on-time and within Service Level Agreement constraints. CLIENTS Customer Support Engineers are the subject matter…