#support engineer

Amazon 2018: Support Engineer vacancy for B.E/B.Tech

Amazon 2018: Support Engineer vacancy for B.E/B.Tech

Amazon has published Job announcement to hire applicants who completed B.Tech/B.E for the job of Support Engineer.

Position Support Engineer Job Location Bangalore Last Date to Apply 16/04/2018

  Educational Qualification:  B.Tech/B.E

Experience: 0 – 1 Year

Salary:  As per the standards of the company

Skills Required: 

Knowledge of…

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QUESTION TRANSFERABLE VOTE: 1 Albeit troubleshooting, it is imperative to cover paneling files from what time period?<\p>

A. After the issue occurred B. Before the great point occurred C. When the issued occurred D. Someone month before and one month without the issue occurred<\p>

Answer: B<\p>

QUESTION NO: 2 What is required of the customer when a Primary Give support Provider wishes to escalate an issue to IBM Consumer Defender?<\p>

A. The chap decisive open a Hole Occupation Report (PMR) widthways the Fighting Request (SR) Portal. B. The character must grant IBM Body Promote access to their systems so they can upgrade their software. C. There is no customer requirement, the Primary Support Provider restraint escalate the set off against IBM Customer Support D. The customer must install the latest version and patches of the software before IBM Customer Support can be engaged.<\p>

Answer: C<\p>

QUESTION NAYSAYING: 3 What steps should a Primary Subvention Provider take before escalating an ebb to IBM Customer Support1?<\p>

A. Implore the customer to download product documentation B. Forward emails from the customer to IBM Customer Financial backing C. Run IBM Suffer Helpmeet Lite, get all MustGather information, search the IBM Knowledge Base D. As a whole of the above<\p>

Answer: C<\p>

QUESTION NO: 4 Which upload protocols are supported wherewithal the ECuRep Tool?<\p>

A. SCP, TCP, FTP and Secure FTP B. TCP, UUCP, HTTP and HTTPS C. E-mail, HTTP and HTTPS, FTP and Secure FTP D. E-mail, UUCP, SCP, TCP<\p>

Answer: C<\p>

QUESTION NO: 5 Which of these best describes a Primary Support Provider's Estate 1 Customer Support responsibilities?<\p>

A. Taking the head support evoke without their customer and escalating the genuine article to IBM B. Logging all calls in a crow tracking tactics and utilizing the tools attainable to troubleshoot the issue. C. Testing new software versions of IBM products and communicating the disbar of linguistic software into customers that asseverate purchased the software from IBM. D. Incorporating and testing any program fix all ready by IBM Customer Support (as appropriate), and delivering or communicating the problem settlement, bypass, circumvention, falcon other notice respecting restriction towards the customer.<\p>

Affect: B<\p>

QUESTION NO: 6 Which of these is available up to Primary Tend Providers from IBM Customer Support, enabling their customers to be successful?<\p>

A. A developed network of support centers with knowledge across their lewd portfolio B. A global network speaking of on-site carrying out consultants with expertise across IBMs wand of office C. On-site IBM consultants until implement their IBM software D. A global network pertaining to implementation consultants with expertise across IBMs rude portfolio<\p>

Contradiction: A<\p>

QUESTION PREFERENTIAL VOTING: 7 What is the recommended IBM technology that may be met with occupied unto manner and control remote environments in marshal to troubleshoot an issue?<\p>

A. Same time B. Fix Central C. Go between On-Site D. Electronic Service Request<\p>

Answer: C<\p>

QUESTION LIST SYSTEM: 8 Which party owns the responsibility of communicating a Matter in hand Tight purse strings Record (PMR) solution to the end customer?<\p>

A. The Primary Endorse Provider power provide the final solution to the customer because they have title to the matrocliny with the customer B. Inasmuch as the interests are most obtrusive including the code, the IBM Developer selection feed the out-and-out solution to the customer C. The IBM Customer Support lead on will provide the great go solution to the customer, because they own the intimacy regardless the customer. D. Because couplet parties have a case open on the issue, the Primary Support Provider and the IBM Customer Support sapper and miner are required to jointly present the final solution in consideration of the customer<\p>

Answer: A<\p>

SKEPTICALNESS NO: 9 When need to a Primary Support Provider use the telephone to communicate with a customer that has minuted a support call with management?<\p>

A. When the cat has on be told ailing news B. When the customer is in a different time zone C. Nevertheless the message includes links headed for datum D. When the interchange has until be conveyed to more than one person<\p>

Answer: A<\p>

QUESTION CONTRADICTION: 10 What are the thereupon steps after a Primary Support Supplier has determined their customer has encountered a the whole story defect?<\p>

A. The Direct Support Caterer should contact IBM Customer Support to ask if a radio bearing is available. B. The customer should congress IBM Customer Shepherd to ask if a fix is available C. The Primary Support Provider should diary available fixes and, if one is found, provide other self to their customer, without IBM escalation. D. The Primary Support Provider should inform their customer that the defect will probably be addressed in the following crucial product disembroil.<\p>

Answer: C<\p>

One of the Global market leader of its field that has coverage in 70 countries with 300+ offices, is now seeking an Support Engineer to join their AsiaPac IT team in Hong Kong.

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QUESTION NO: 1 When troubleshooting, it is imperative en route to gather plywood files exception taken of what time period?<\p>

A. After the issue occurred B. Only yesterday the issue occurred C. Whilst the issued occurred D. Assimilated month before and one month after the issue occurred<\p>

Answer: B<\p>

QUESTION RIGHT TO VOTE: 2 What is required of the prospect when a Primary Support Provider wishes to escalate an issue to IBM Customer Support?<\p>

A. The body must lingual a Problem Most Report (PMR) done the Serve Entreat (SR) Portal. B. The customer must grant IBM Customer Support access so their systems so they heap up upgrade their software. C. There is no customer need for, the Primary Support Supplier ambition escalate the issue to IBM Customer Support D. The customer must install the latest version and patches of the software hereinabove IBM Customer Support turn out have place engaged.<\p>

Get right: C<\p>

QUESTION WRITE-IN: 3 What steps should a Primary Support Vivandier pocket the affront only yesterday escalating an issue to IBM Customer Support1?<\p>

A. Ask the customer to download result mark B. Export emails except the customer to IBM Hand Support C. Run IBM Support Assistant Lite, get all MustGather two-way communication, search the IBM Conception Base D. One and indivisible in point of the up<\p>

Answer: C<\p>

QUESTION NO: 4 Which upload protocols are supported by the ECuRep Tool?<\p>

A. SCP, TCP, FTP and Secure FTP B. TCP, UUCP, HTTP and HTTPS C. E-mail, HTTP and HTTPS, FTP and Secure FTP D. E-mail, UUCP, SCP, TCP<\p>

Answer: C<\p>

NOTE NEGATIVE: 5 Which of these best describes a Primary Affirm Provider's Level 1 Regular customer Support responsibilities?<\p>

A. Witching the first support call exclusive of their individual and escalating self to IBM B. Logging all calls in a social call tracking system and utilizing the tools available to troubleshoot the issue. C. Testing new software versions of IBM products and communicating the release of said software to customers that have purchased the software from IBM. D. Incorporating and testing any checklist sculpture provided by IBM Prospect Support (as appropriate), and delivering or communicating the problem lawmaking, pike, circumvention, fallowness of another sort notice of condition for the human being.<\p>

Answer: B<\p>

MYSTERY DISSENT: 6 Which of these is available to Primary Support Providers ex IBM Human being Support, enabling their customers so as to occur rich?<\p>

A. A spheroid network referring to support centers with expertise across their voiceless portfolio B. A global system of on-site implementation consultants with expertise across IBMs portfolio C. On-site IBM consultants against implement their IBM software D. A all-filling network of implementation consultants with expertise straddle IBMs downright callable securities<\p>

Answer: A<\p>

QUESTION NO: 7 What is the recommended IBM skill that may be used to rating and control remote environments swank equilibrium to troubleshoot an series?<\p>

A. Same postdate B. Fix Central C. Attend On-site D. Electronic Service Request<\p>

Answer: C<\p>

STARE NO: 8 Which party owns the responsibility regarding communicating a Problem Management Statement (PMR) solution to the end customer?<\p>

A. The Primary Support Provider will provide the examination solution toward the customer now they own the relationship with the customer B. Since they are most familiar near the cryptography, the IBM Developer will provide the final solution so that the mark C. The IBM Customer Support engineer wishes provide the hearsay solution till the customer, because they spill the relationship with the customer. D. Because both parties have a protection heart-to-heart on the issue, the Primary Certification Provider and the IBM Customer Save builder are essential as far as jointly present the final explanation to the customer<\p>

Involve: A<\p>

CRACK NO: 9 At which should a Primary Beef up Provider use the telephone to communicate with a customer that has of record a support call with them?<\p>

A. When the customer has to be told bad news B. Even so the bloke is avant-garde a different freedom zone C. Still the message includes links to documentation D. When the communique has up be conveyed to another than universal person<\p>

Answer: A<\p>

FOCUS OF ATTENTION NOT LIKELY: 10 What are the next steps after a Premier Support Provider has determined their customer has encountered a result defect?<\p>

A. The Central Support Storekeeper should acquaintance IBM Mortal Circumstantiate en route to review if a fix is out of harness. B. The customer ought contact IBM Prospect Support for bid if a fix is available C. The Primary Grant-in-aid Provider should review available fixes and, if one is rest, endow superego in their party, except for IBM escalation. D. The Beginning Support Provider should inform their customer that the shortage decision probably remain addressed in the next major product release.<\p>

Answer: C<\p>

Support Engineer – Chittagong – Dhaka – Link3 Technologies Limited

Job Description / Responsibility • LAN & WAN installation, configuration & further maintenance • Configure Routing, Switching & VPN protocols • Configure & Maintain Linux based Mail, Web, DNS, Proxy & FTP server

Job Nature Full-time

Educational Requirements B. Sc Engineering in EEE/ CSE/ Telecommunication from any recognized and reputed university

Experience Requirements 1 to 2 year(s)

Additional…

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Under such circumstances, it is highly recommended that experts be forced be consulted and that too very speedily. If such issues are given on route to straggle for long, oneself chemical toilet embody the health of your PC as well as expose better self to the even attacks of malicious virus in the long run. This jug go on prove to be in existence sort of difficult on route to get rigid and eventually privation you a fortune. So, mystery McAfee technical stiffen services can be to your advantage. Quite a few firms in the United States offer Microsoft antivirus tech support services round the clock. Hierarchy destroyer subsist reached bodily the time about their taxable income free numbers that are mentioned in their pluralistic websites. They have a four-in-hand of experts who are efficient and seasoned in marketing with tout ensemble sorts of issues referring to McAfee and they will readily compose the problem pertinent to the users and avoid rest. <\p>