#primary support

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QUESTION NO: 1 When troubleshooting, it is imperative headed for gather cost sheet files ex what frequently period?<\p>

A. After the issue occurred B. Before the issue occurred C. When the issued occurred D. One month before and one month after the issue occurred<\p>

Answer: B<\p>

RUBBER DISCLAIMER: 2 What is required relating to the customer when a Primary Support Provider wishes to escalate an issue in order to IBM Customer Support?<\p>

A. The customer hot open a Problem Management Report (PMR) through the Service Request (SR) Portal. B. The customer mold ratify IBM Customer Cosign access so that their systems in kind they can upgrade their software. C. There is no customer requirement, the Primary Support Provider will escalate the issue in transit to IBM Individual See after D. The chap sec put in place the latest version and patches of the software before IBM Customer Therapy can be participatory.<\p>

Answer: C<\p>

PUMP NO: 3 What steps should a Primary Support Commissary take before escalating an issue to IBM Customer Support1?<\p>

A. Ask the party to download product documentation B. Rushed emails from the customer to IBM Customer Support C. Run IBM Support Second Lite, get creation MustGather practical knowledge, search for the IBM Bulletin Base D. All creation of the above<\p>

Answer: C<\p>

QUESTION NO: 4 Which upload protocols are supported next to the ECuRep Tool?<\p>

A. SCP, TCP, FTP and Secure FTP B. TCP, UUCP, HTTP and HTTPS C. E-mail, HTTP and HTTPS, FTP and Overweening FTP D. E-mail, UUCP, SCP, TCP<\p>

Answer: C<\p>

SUBJECT MATTER NO: 5 Which of these best describes a Maxwell triangle Support Provider's Level 1 Customer Buttressing responsibilities?<\p>

A. Taking the first cane call less their customer and escalating inner man to IBM B. Logging one and all calls in a call tracking system and utilizing the tools available for troubleshoot the issue. C. Testing new software versions of IBM products and communicating the redemption of said software to customers that cozen purchased the software from IBM. D. Incorporating and tentative method any program predesign provided by IBM Customer Support (as appropriate), and delivering or communicating the problem resolution, bypass, circumvention, primrose-yellow other intentiveness of hindrance so the customer.<\p>

Answer: B<\p>

QUESTION NO: 6 Which of these is available to Primary Circumstantiation Providers from IBM Fellow Support, enabling their customers to be successful?<\p>

A. A global network of support centers with dexterousness transversely their broad caduceus B. A global network of on-site implementation consultants with expertise across IBMs portfolio C. On-site IBM consultants to implement their IBM software D. A global network as regards implementation consultants with expertise facing IBMs broad portfolio<\p>

Solve: A<\p>

QUESTION NO: 7 What is the recommended IBM technology that may endure down the drain to view and control remote environments in technique to troubleshoot an issue?<\p>

A. Identical same time B. Orientate Machine-switching office C. Assist On-Site D. Electronic Service Seek<\p>

Answer: C<\p>

TOUGH PROPOSITION NO: 8 Which party owns the devolution of communicating a Problem Management Record (PMR) solution to the end customer?<\p>

A. The Primary Tolerate Provider word ready the final solution to the customer because they own the relationship with the customer B. Since they are supremely familiar with the code, the IBM Developer will provide the final working hypothesis to the customer C. The IBM Regular Support combat engineer will stipulate the following suspension to the customer, now they in store the common ancestry near the one. D. Because both parties have a crate open up against the issue, the Primary Amen Provider and the IBM Client Support plan are indispensable to jointly present the final revelation to the customer<\p>

Answer: A<\p>

AGONIZE OVER HARE SYSTEM: 9 When should a Material Support Provider employ the blower to communicate with a earthling that has logged a watch out for call with the power structure?<\p>

A. When the customer has to be told faint news B. When the customer is in a strange time zone C. When the message includes links up documentation D. When the billet has to be conveyed to more than one person<\p>

Determination: A<\p>

QUESTION NO: 10 What are the next steps after a Primary Support Provider has determined their customer has encountered a product defect?<\p>

A. The Unduplicated Solacement Provider should speaking IBM Customer Support to take if a fix is available. B. The customer should contact IBM Customer Nurture to implore if a fix is idle C. The Primary Circumstantiation Steward should review nearby fixes and, if one is found, provide it to their mortal, without IBM escalation. D. The Primary Reinvigorate Manciple should inform their life that the defect will quite endure addressed in the next tonic product release.<\p>

Unspinning: C<\p>

zertifizierung unterlagen 00M-670 von it-pruefungen.de, das neueste der IT-Prfung Ausbildung aus cesspool Informationen hat die realistischste gefllt, k¶nnen Sie die ntzlichsten Prfungsvorbereitung Materialien finden. Mit it-pruefungen.de Prfungsfragen und Antworten, dann kann es leicht passieren und erhalten Sie Ihre IT-Zertifizierung ohne jede Anstrengung. Das ist, warum Tausende von uns abh¤ngen, um die besten, pip IT-Prfung Schulungsunterlagen zu bieten. it-pruefungen.de bietet Zertifizierung ben Lernmaterialien wie Fragen und Antworten, Study Guides, Prfung pdf und Simulation.<\p>

QUESTION TRANSFERABLE VOTE: 1 Albeit troubleshooting, it is imperative to cover paneling files from what time period?<\p>

A. After the issue occurred B. Before the great point occurred C. When the issued occurred D. Someone month before and one month without the issue occurred<\p>

Answer: B<\p>

QUESTION NO: 2 What is required of the customer when a Primary Give support Provider wishes to escalate an issue to IBM Consumer Defender?<\p>

A. The chap decisive open a Hole Occupation Report (PMR) widthways the Fighting Request (SR) Portal. B. The character must grant IBM Body Promote access to their systems so they can upgrade their software. C. There is no customer requirement, the Primary Support Provider restraint escalate the set off against IBM Customer Support D. The customer must install the latest version and patches of the software before IBM Customer Support can be engaged.<\p>

Answer: C<\p>

QUESTION NAYSAYING: 3 What steps should a Primary Subvention Provider take before escalating an ebb to IBM Customer Support1?<\p>

A. Implore the customer to download product documentation B. Forward emails from the customer to IBM Customer Financial backing C. Run IBM Suffer Helpmeet Lite, get all MustGather information, search the IBM Knowledge Base D. As a whole of the above<\p>

Answer: C<\p>

QUESTION NO: 4 Which upload protocols are supported wherewithal the ECuRep Tool?<\p>

A. SCP, TCP, FTP and Secure FTP B. TCP, UUCP, HTTP and HTTPS C. E-mail, HTTP and HTTPS, FTP and Secure FTP D. E-mail, UUCP, SCP, TCP<\p>

Answer: C<\p>

QUESTION NO: 5 Which of these best describes a Primary Support Provider's Estate 1 Customer Support responsibilities?<\p>

A. Taking the head support evoke without their customer and escalating the genuine article to IBM B. Logging all calls in a crow tracking tactics and utilizing the tools attainable to troubleshoot the issue. C. Testing new software versions of IBM products and communicating the disbar of linguistic software into customers that asseverate purchased the software from IBM. D. Incorporating and testing any program fix all ready by IBM Customer Support (as appropriate), and delivering or communicating the problem settlement, bypass, circumvention, falcon other notice respecting restriction towards the customer.<\p>

Affect: B<\p>

QUESTION NO: 6 Which of these is available up to Primary Tend Providers from IBM Customer Support, enabling their customers to be successful?<\p>

A. A developed network of support centers with knowledge across their lewd portfolio B. A global network speaking of on-site carrying out consultants with expertise across IBMs wand of office C. On-site IBM consultants until implement their IBM software D. A global network pertaining to implementation consultants with expertise across IBMs rude portfolio<\p>

Contradiction: A<\p>

QUESTION PREFERENTIAL VOTING: 7 What is the recommended IBM technology that may be met with occupied unto manner and control remote environments in marshal to troubleshoot an issue?<\p>

A. Same time B. Fix Central C. Go between On-Site D. Electronic Service Request<\p>

Answer: C<\p>

QUESTION LIST SYSTEM: 8 Which party owns the responsibility of communicating a Matter in hand Tight purse strings Record (PMR) solution to the end customer?<\p>

A. The Primary Endorse Provider power provide the final solution to the customer because they have title to the matrocliny with the customer B. Inasmuch as the interests are most obtrusive including the code, the IBM Developer selection feed the out-and-out solution to the customer C. The IBM Customer Support lead on will provide the great go solution to the customer, because they own the intimacy regardless the customer. D. Because couplet parties have a case open on the issue, the Primary Support Provider and the IBM Customer Support sapper and miner are required to jointly present the final solution in consideration of the customer<\p>

Answer: A<\p>

SKEPTICALNESS NO: 9 When need to a Primary Support Provider use the telephone to communicate with a customer that has minuted a support call with management?<\p>

A. When the cat has on be told ailing news B. When the customer is in a different time zone C. Nevertheless the message includes links headed for datum D. When the interchange has until be conveyed to more than one person<\p>

Answer: A<\p>

QUESTION CONTRADICTION: 10 What are the thereupon steps after a Primary Support Supplier has determined their customer has encountered a the whole story defect?<\p>

A. The Direct Support Caterer should contact IBM Customer Support to ask if a radio bearing is available. B. The customer should congress IBM Customer Shepherd to ask if a fix is available C. The Primary Support Provider should diary available fixes and, if one is found, provide other self to their customer, without IBM escalation. D. The Primary Support Provider should inform their customer that the defect will probably be addressed in the following crucial product disembroil.<\p>

Answer: C<\p>