Eliminating the “Us vs. Them” Rhetoric in Lab Animal Science
This is a topic I have been debating on writing about for some time. I feel like this has been a little thing in the back of my mind, eating away at me for almost my entire career in lab animal science. It is very hard to talk about, given that this field is the target of so much misleading, incorrect information already. We have a real problem, and what suffers because of it is the animals. So frequently I have heard complaints from my colleagues in science about how their respective animal care or veterinary departments have caused them issues with their work. I used to just brush it off, as it has been long-ingrained in me by my colleagues in the lab animal care end of things that these science folks are “the enemy” or “the dark side” (both of these terms have been said to me by lab animal folks, verbatim), and that they don’t have the best interest of the animals in mind.
I have worked on both “sides”, in facilities where the researchers and the animal care folks got along and collaborated amazingly well. I have worked in some where this was absolutely not the case. Animal research cannot continue to foster an “us vs. them” culture. We cannot continue to be at odds with the researchers we support. I have thought about this for some time, and I feel there are some key things that we need to improve upon, or consider at length, in our daily work. I know, I can hear the scoffing on both sides already. In a perfect world, everything would be rainbows and unicorns. p-values would always be significant, etc. I admit that some of the things I suggest may sound silly, but I just want people to think about how their actions can have a real impact on science.
Collaborate
Animal care staff and researchers should work together as a team. When there are unknowns about some animal work, don’t just say “no”. Offer to use your health and welfare expertise to try your best to help support the researchers and maybe you’ll learn something new, develop a new method, or make a scientific breakthrough. It won’t always work, but keeping a dialogue open and not shutting down every single new thing that comes across your desk/change station/procedure room will only serve to strengthen your relationship with the folks just trying to do science.
More support staff, less office staff
What’s one of the best ways to get your researchers to lose trust and faith in your operation? Start filling your head office with desk jockeys, and gut the staffing on the floor. The people working on the floor are your service’s daily face that the researchers interact with almost constantly. The office folks are often perceived as unnecessary, impersonal bureaucracy and barriers to the work the researchers are trying to do. Empower the animal care staff working in the facilities to perform some of the tasks normally assigned to office staff, and watch as the researchers feel like the tasks are much more approachable and accessible. That being said, an understaffed, overworked floor staff won’t be willing or able to take on these tasks, so make sure your staffing levels are appropriate for the work load.
Question the 3 Rs, and regulatory burden
The 3 Rs are touted as an excellent message for the public about all of the good we try to do in improving animal research work being done. However, are they really compatible with doing good science, all the time? Are they really always the best option when it comes to ensuring the welfare of animals in research? The same goes for the ever-growing regulatory burden that folks in science must face. Listen to concerns that your research colleagues may have about the concepts within the 3Rs. Think big picture. Think about what makes for good science. Don’t just blindly follow because the 3Rs are the “right thing to do”. Nothing is ever that simple. Look for the nuance.
Update your practices
Encourage and support staff that want to better themselves in the field. Keep up to date with the latest literature on lab animal science. All too often I see people on both sides very stuck in their ways. Always strive to do things in a better way.
Attend lab meetings
What better way to improve cooperation than to have more in-depth knowledge of the protocols being run in your facility? Ask to have staff involved with specific protocol animals sit in on some lab meetings. Staff may be able to provide valuable insight into animal work. This may also be a more informal means for animal users to suggest changes, or inform staff about what is working well. Show interest in the research being done. Be there to celebrate the successes, and provide support for situations where things did not go as hoped.
Be consistent
Don’t play favourites, or let some things slide for some labs, but not others. Think about why this may happen. Is there work you can do, to get every lab on board at a certain level? Try to implement your facility policies the same way for all users. If not possible, be frank and honest about why this is a challenge for your department.
Compromise
Sometimes, in the bigger picture, what we impose on the research being done in our facilities can actually be detrimental to animal welfare. It may mean that more animals get used in the long run, or the results don’t work out due to our interference with the study. Plan for this. Speak openly with the researchers. Be prepared to make compromises that benefit the bigger picture.
Trust
If you are working in an environment where you cannot trust your researchers to adhere to agreed-upon, or regulated procedures, something is wrong. Placing trust in your researchers will help to foster stronger working relationships. This may take some time, and may require incremental changes to get the animal care and research teams on the same page.
Small steps
This is something I have been guilty of. Come into a facility as a new employee, have grand ideas about how I can improve things, start attempting to implement wholesale change. This is one of the fastest ways to sour your relationship with any animal users. Smaller changes, and proving them out as successful to the animal users can help to keep them open minded to additional, larger changes.
Pick your battles
Not every little thing done “wrong” by every animal user is truly worth your time. Are there serial offenders? Sure. However, constantly picking at people who are doing things you don’t like may not help to resolve the issue, especially if a larger issue is at hand. Maybe a sit down chat in an office, away from other people may help?
Lay off the snark
Guilty as charged. I am so snarky. About everything. In some ways I think it can be a coping mechanism. Animal care folks become stressed and can suffer compassion fatigue. It is extremely, extremely important that this does not “leak” from your offices into the wider world of animal research. I have been present for so many meetings and conferences which just become major complaining sessions, feeding this growing snark-fest, and not doing anything to actually prevent the reason for the snark in the first place. Try to be kinder, and more patient. It will make your work life better overall.
Alright, researchers, if you thought I was going to let you off the hook on this- wrong! Here are some things that you can do, to improve relationships with the animal care team at your institution. This is for you, researchers:
Respect animal care staff
Many of us animal care folks work really hard, and are quite possibly overworked. Also, we really like animals, and some days in a research facility can be hard on us. Compassion fatigue is a real thing. Please be kind and treat all of the animal care staff with respect, and not like your personal maid, or a piece of trash. I promise you that a little kindness and a sympathetic ear can go a long way to fostering a really positive relationship. I’d be lying if I said that I haven’t felt that the way some researchers have treated me has made me dread going into work, or have made me feel like a worthless human being. Oh, and don’t even get me started on how you’ll make our day if you bring us snacks! Just not into the animal facility, please. But that’s a story for another time.
Be reliable
You’ll lose a lot of respect from the animal care staff if you can’t be relied upon, for even the simplest of things. Make a booking? Keep it, or give ample notice if you can’t. Show up on time. Don’t suddenly demand things with very little notice, as the staff are probably already very busy. If the staff ask you to do something, please follow through. If you demonstrate that you can be relied upon, you’ll have a much easier time working with your animal care staff.
Listen
Some of us have been doing this for a really long time. We can spot an unwell animal from across a room. We can place a catheter or a cannula with our eyes closed. We may know the natural history and physiology of your model organism better than you do. So please, lend us your ears. We may have some valuable pearls of wisdom to share.
Get off your high horse
We get it, we really do. You are smart. You have, or are pursuing, an advanced degree. Well, my friend, many of us have advanced training as well, just in a different field than you. Many of us have Bachelor’s degrees, and we have attended specialized college programs, or attended vet school to become experts in the field of lab animal health and welfare. We have continuing education to maintain, and standards to uphold for our national and provincial organizations. So please, don’t talk down to us, or patronize us. We may not be experts in your field, but I can almost guarantee you that you know little about ours. So let’s work together and share knowledge, yeah?
Ask questions
Again, we know. You are very smart. However, working with animals can be unusual and unconventional at times. Ask questions if you aren’t sure. Don’t just do a thing when you are unsure. You can put others, and the animals, at risk. There are no stupid questions, and trust me when I say we’ve heard it all before.
There are so many reasons why working with animals in research can be challenging for all involved. However, let us all remember why we are truly here: we love science. We want to be a part of scientific discovery in one way or another. We should want to shout to the rooftops about how cool science is, and the privilege we all have, in being a part of it. Let’s commit to working together, in collaboration, and not at odds, in order to do what is best for animals, and for science. There has to be a balance.











