“Because the truth is, tech doesn’t have an image problem. It doesn’t have a message problem. It has an intention problem. What’s wrong with the axe murderer who broke into my house is not that he hasn’t successfully persuaded me to buy into his narrative. What’s wrong is that he’s trying to kill me with an axe. Similarly, when you launch a product that’s designed to put millions of people out of work, block access to sources of verifiable truth, replace human creativity with slop, and lower the barriers to every sort of atrocity, the problem isn’t that you haven’t told the public a good story about those things. The problem is that you are trying to do them.”
— The 40 Most Rage-Inducing Problems in Tech
Since you don’t respect my opinion anyway, quit pestering me to fill out a survey after every single consumer experience. I keep wondering who looks at these surveys. Is the CEO sitting in his wood-paneled office, reading each individual response on an old-timey stock ticker? If so, you can keep doing this. If not, I rate this experience zero stars out of infinity.
There are things in the world that are more important than money. The fact that you seem not to believe this, that you seem to think any motive beyond ruthless acquisitiveness is fake, dishonest, or childish, is the heart of your problem. Your attitude is not by any means unique to tech, but the scale of capital concentrated in the tech industry makes the attitude—this confusion of an adolescent will to power for mature, undeluded realism—uniquely treacherous. You can’t build products that serve humanity while viewing every human good other than your own aggrandizement as bullshit. Thus, tech’s internal problems can’t be fixed unless the people running the industry change their outlook on a deep level (unlikely) or are somehow outmaneuvered as wiser heads reform the market to deprioritize perpetual growth (maybe Paul Konerko is working on this?).

















