Shortstaffing should be illegall
"But what if I can't afford to hire more employees?"
If you have more customers than your employees can handle and you're still not making enough, then you need to sort out your finances. Raise prices if necessary.
Your overhead isn't worth more than your workers' health.
If your employees are overworked your business model is flawed. If the revenue for doing what you do is not greater than the costs of doing what you do, then the thing you are doing is not viable. Itβs not my job to subsidize your shitty planning for you.
But honestly shortstaffing is just a terrible business decision. From a soulless, pure profit at any cost perspective, it loses you money. If your customer service people are overworked, the quality of the service drops and customers stop coming and you stop making money. If your laborers are overworked, the labor you need done does not get completed on time and that leads to delays, missed deadlines, and you stop making money. If you cut corners and force workers to rush through things regardless, you get shoddy results and extremely expensive accidents that cost you even more money.
And compared to the costs of land, equipment, material, power, advertising, etc. it's really fucking cheap in the grand scheme of things to just hire enough people to actually make proper use of all your much bigger investments instead of wasting millions because you wanted to save a few thousand.
You name any company that claimed to go out of business because they couldn't compete with amazon or whatever, and I 98% guarantee you that I can trace their actual downfall to refusing to staff properly, because some shithead executive decided to cut costs and ended up cutting the entire revenue stream instead. Every company I've worked for that is still operational today, has management that knows the best way to improve efficiency is to maintain a full staff.
good stuff from another thread:
here in LFK, we used to have a few more bookstores until Amazon killed them off. neither Borders nor Half Price Books could compete with the beast
but you know which bookstores did survive? The Raven, The Dusty Bookshelf, and other independent booksellers (plus we've gained new independents like Farbeyond Books)
a few years ago, the Costco and Walmart CEOs got into a public argument. the Walmart guy said they needed to underpay their workers or they couldn't compete with small local businesses (though he phrased it about not getting enough profits)
the Costco guy mocked that claim by stating how they manage to pay their workers a living wage - with benefits - and still succeed in all business and customer satisfaction measures better than Walmart, which additionally enjoys public subsidies by having taxpayers cover welfare and food stamp benefits for Walmart employees
claims by chain stores and other big businesses that they need to overwork and underpay workers to subsidize low prices and maintain profit growth are garbage in every way





























