History of Design-The intersection between Industrial and Interaction Design
Starting from one of my personal bad user experience. A Laser Printer, for a long time, I refuse to use printer by myself because the professional laser printer is one of the product which I'm afraid of. There have lots of buttons on the top of the printer, each of them has a different function, some of them has multi functions, and itâs hard to understand how to use. I can spend some time to learn it, but if I move to a new environment, meet a new laser printer, I still don't know how to use it. Frustrated, I was wondering who didn't consider this situation in the product development and why nobody account for this bad user
experience? Who should think about the possibility of somebody will get stuck in their product and having this bad experience? Industrial designer? Of course, because they build this laser printer. Only them? No, Because we are talking about user experience and interactivity. User experience designer. Maybe... Nowadays, UX has already grown as a specialized discipline, but when the printer appeared, UX designer they were still studying at school. So my topic is from industrial design to interaction design. In this example, I mentioned industrial design, and user experience design. What are they?
âThe process of design applied to products that are to be manufactured through techniques of mass production. Exploring the relationship between people and objects. Considering physical qualities, ergonomics, semantics, form language, aesthetic, and beauty.â
Here are some quotes which I found on the websites, I just pull them together help people easy to understand this subject. Here I just want mention that more people believe that industrial design is focusing on manufacturing, from concepts to objects, using form language and taking care of aesthetics. Later, I will talk about it in detail. The experience-driven design has made "experience" the new hot buzzword. But is it new? Through this article, I just want to share some thoughts about Industrial design and user experience design, UX practice today, its in parallels to industrial design practice. UX design as a growing specialization, Iâll attempt to position it in established design disciplines.
Letâs have a look at this picture: âAutomobile Seat Adjustment Control. This is an excellent example of natural mapping. The control is in the shape of the seat itself: the mapping is straightforward. To move the front edge of the seat higher, lift up on the front part of the button. To make the seat back recline, move the button back. This device is easy to use because the set of possible actions is visible, the controls and displays with natural mappings. The principles are simple but rarely incorporated into design. This is a great example of industrial design, takes care, planning, thought, and an understanding of how people behave. â from âThe design of everyday thingsâ. When we mentioned how people behave, we realized that weâre talking about the main point of user-centered design which has a strong connection with user experience design. Okay, Letâs go back to our question, is it really new?
Speaking of history of design, people used to talk about Bauhaus which founded in 1919, but today I want to talk about another one of the oldest design school RISD, which was funded in 1877. I feel very lucky I was studying there for a while as an industrial design student, I remember in my first class, my professor told us all design is human-centered. If it's not human- centered, then it's not design. If it's not design, it's something else and we wonât teach you here, we do this since the school was funded. Our entire semester will try to explore the relationship between people and objects. Thereâs no doubt that youâll devote yourselves to create magical forms for your objects, But, think about it : What will impact this object? What do you intend it to do in someone's life? If your answer is â It should be ergonomic and easy to use.â Congratulations, you can be an industrial designer. So, what will this thing do once you bring it into the world? âIt should improve the userâs live with high quality in some way.â In our minds we transfer our thinking from making to designing that help facilitate actions, behaviors and experiences. It's a basic
transformation to think about an object's form should following the function. This is the main point of human-centered design, considering the relationship of people with their products in the context of their activities. It's also the core of user experience design. Even if today, the term "human-centered design" are more applied to mobile application design or service, But the perspective of "user experience" has been here longer than the terminology.
The early 1900s: The Industrial Revolution
Winslow Taylor, a mechanical engineer, pressed "The Principles of Scientific Management," a widely influential study of engineering efficiency. Along with Henry Fordâs pioneering mass-production techniques, Taylor with his team members shaped the early model of what interactions between laborers and their tools should be like.
In1948: Toyota and their Toyotaâs production system (TPS)
While Toyota, they do management and care about efficiency in engineering and production, they were trying to seek a way to improve their assembly workersâ efficiency by technology. TPS, is to make and deliver vehicles in the quickest and most efficient way possible. Organizes manufacturing and logistics for the automobile manufacturer, including interaction with suppliers and customers. The significant success that Toyota experienced, as a result, brought new attention to the role of human interaction with technology.
Originally called "just-in-time production," it builds on the approach created by the founder of Toyota, Sakichi Toyoda, an Industrial engineer, developed by his son Eiiji Toyoda, industrial engineer as well.
Dreyfuss is considered the founding father of industrial design in the past century. Born in New York City in 1904, he has lots of widely influential design, including the model 300 Bell telephone, the Twentieth Century Limited locomotive, and RCA televisions. But the most significants of his contribution is : He wrote the classic text Designing for People. In it, he writes: âWhen the point of contact between the product and the people becomes a point of friction,
then the industrial designer has failed. On the other hand, if people are made safer, more comfortable, easier to purchase, more efficientâor just plain happierâby contact with the product, then the designer has succeeded. â
In a very early-stage declaration of what will the Disney World looks like, Mr. Walt Disney described a big picture of their project as "always in the state of becoming, a place where the latest technology can be used to improve the lives of people." His imaginative use of technology to bring people joy continues to
inspire user experience designers today.
In1970s: PARC (Palo Alto Research Center Incorporated) and their personal computers.Â
PARC, gave form and function to the design of computers for human use. Bob Taylor, a trained psychologist, and engineer building some of the most important tools of human-computer interaction, including the GUI design and the mouse.Steve Jobs, when he visit PARC and he wrote down this comments: âThey showed me some things. One of the things they showed me was object-oriented programming. Another one they showed me was a networked computer system ... they had over a hundred Alto computers all networked using email etc. I didn't even see that. I was so blinded by the first thing they showed me which was the graphical user interface. You know, ten minutes, it was obvious to me that all computers would work like this some day."
With the development of computers in the early 1990s, user experience became an important concern for designers. Don Norman joined Apple to help with the research and design of its upcoming line of human-centered products. He asked to be called "User Experience Architect," marking the first use of the term in a job title and also brought the term user experience to wider knowledge. By this time Don Norman had also written his classic book, The Design of Everyday Things, Emotional design.
Naoto Fukasawa
He believe that Designing shape is to give form to values that people share and wish for. Naoto Fukasawa visually captures these values and he draws the exact outline of them. His ability for visualizing such unseen outlines for things is not easily worded and described. Nonetheless, people are convinced with his ability when they experience his design. Fukasawaâs notions and expressions to
approach essential values of things through design travel beyond borders or domains and his thoughts are well respected internationally. His concept for finding hints in a subconscious behavior of people which he named âWithout Thoughtâ which is most known.
Steve Jobs unveiled the iPhone at 2007, calling it a "leapfrog product" that announced that iPhone to be far easier to use than any other smartphone on the market. It changed the landscape of mobile devices forever, help Apple became one of the worldâs most successful companies. Through its hardware and software to provide and pursue more simply, excellent user experience, making iPhoneâs user experience far superior than any other contemporary phones. And it led to a current business focus on user experience. From the time, UX became a hot buzzword.
From Winslow Taylor, Sakichi Toyoda to Dreyfuss, Don Norman and Steve Jobs , Those industrial designers and company have most influenced the evolution of UX design over the years and industrial design also played an important role and have made this transition.
Where are the opportunities for further evolution and exploration? What is the Megatrends? What works and what hasnât? We believe the next megatrends of future is AI, selfless driving, smart objects, robotics, but most important thing I want to mention is: It will not just like people talk about UX today, more based on screen and service, it will be more applied to industrial design field. Actually, UX never leaves away from Industrial design , it was common practice to design for the impact that the object or the system , but we never referred to this specifically as the user's experience. I think that is the reason with the development of technology , UX has grown as a specialized discipline , but lots of industrial design student they lost, they donât know should they consider about the user experience since they start from sketching
or this part should let the UX designer take in charge. In my opinion, the root of this confusing from design education, itâs about the concerns of today's designers and how the industrial design collaborate with UX design. âUser experience" as a key concern in designing products and how we have shifted our focus across industrial design courses to be driven by human experience. And although the hallmark of industrial design has been the styling of everyday objects, the belief that industrial design is only concerned with styling and manufacturing was as much a misconception in the Wikipedia as it is today. Whose duty is it?