Kapture Chat

Did you know that according to a report by Adweek Platforms equipped with chatbot functions can boost brand awareness, sales/lead generation, marketing engagement, and customer support? For companies to stay in business it is important to make improvisations according to the era. The 21st century is all about computers and automation. With every passing day, thousands and thousands of businesses are moving towards efficient automation of business operations. Using the right technology has now become more important than ever. When businesses use technology like efficient customer relationship management systems or artificially intelligent chat applications Indore only helps them gain a competitive edge over their competitors but also helps them adjust to the needs of the 21st century. 

Artificially intelligent chatbots have now become the need of the hour, especially for the eCommerce industry. With each passing day, E-Commerce businesses are adapting to efficient and effective technology like machine learning-driven chatbots, etc. When e-commerce businesses make use of various chatbot templates ranging from customer acquisition bots to order tracking bots, it not only helps them run more efficiently but also at the same time helps them significantly increase customer satisfaction levels.

Here are the top 4 chatbots for eCommerce businesses- 

Customer acquisition bot

With so many prospects customer acquisition can be a hectic task that might require a lot of manual work from the customer care support agents. With a strong call to action customer acquisition bots not only help businesses successfully and quickly game customers but also help them do it while not burning a hole in their pockets. Efficient chatbots like Kapture Chat through their Natural Language Processing capabilities understand and analyze the customer's message and provide human-like responses. 

Product guide bot

When businesses introduce new products or services effectively promoting these products and services to a huge customer base may become challenging. Using a product guide chatbot helps businesses reach out to customers to promote their products and services in a more efficient manner. This product guide bot guides customers and gives some information about a specific product or service that your business is looking to promote. Helps businesses increase the visibility of a certain product or service as a result of which sales of that certain product or service are increased.

Order taking bot

As a result of the pandemic, there has been an increase in the number of online shoppers. When eCommerce businesses integrate order-taking chatbots into their systems it gives businesses a competitive edge over their rivals. Order-taking chatbots make the ordering process even more hassle-free for customers which also leads to an increase in CSAT scores. From increasing sales to decreasing abandoned carts, order-taking chatbots can help businesses in numerous ways.

Customer support bot

One of the other best use cases of artificial intelligent learning driving chat applications is customer support. With an increased number of shoppers, there is also an increase in help desk tickets being raised. With a huge increase in tickets being raised there can be chances of tickets being unattended. This not only builds on a negative brand image but also decreases CSAT scores and brings down profitability. But with the integration of customer support, by using customer support chatbots businesses can easily decrease the workload of customer service agents and increase customer satisfaction levels. 

What are no-code chatbots? 

With the growing need for efficient customer care support, intelligent chat applications like Kapture Chat are becoming more and more prevalent across organizations. These artificially intelligent chatbots have not only significantly reduced customer care costs but have also helped businesses provide the best and the most efficient help desk support there is. Since they have become so prevalent across businesses and their customer care teams have gained an immense amount of value and fame. Now they have become the must-have tools, especially with low-code chatbots. Low-code or no-code chatbots are intelligent chat applications that require very less or no code in the development process. 

Low code chatbots or no-code chatbots have drastically reduced businesses being dependent on third-party software developers for their programming services. These low code chatbots are easy to integrate and are hassle-free. With a drastic demand for hassle-free, easy integration chat applications, low code chatbots or no-code chatbots have become the need of the hour, especially with customer care support teams. With the pandemic and work from home policy maintaining sufficient IT persons has become very challenging for businesses these days. And having such artificially intelligent chat applications that require low codes, lift the burden of finding IT personal or third-party developers.

Benefits of employing no-code or low code chat applications

They help businesses cut down on costs 

Installing artificially intelligent chat applications that do not run on low code or no code criteria might not only be a hectic job but also an expensive one. When businesses do not opt for low code chatbots they might have to pay extra charges for third-party software developers for installation purposes. But with low code chat applications, such costs can be cut down significantly. This way low code chatbots or no code chat applications enable businesses to choose a cost-effective customer management tool that gives them a competitive advantage over their competitors.

They provide agility to business operations 

Another major advantage that low code or no code chat applications provide businesses is increased agility. By using low code chatbot building platforms businesses can help themselves by developing chat applications in a matter of a few hours. This not only saves them an incredible amount of time but also helps them build a chatbot without much or any knowledge of coding. No code platforms allow an easy way out of businesses with low or no IT developers because these online platforms come equipped with pre-built modules which do not require codes. This can drastically reduce development time.

They help businesses increase security

One of the most important factors is that businesses keep in mind while deploying or integrating artificially intelligent chat applications in their systems is security. With so many hacking attempts everyday security has become the number one concern for businesses as well as customers. Chatbots or chat applications that are poorly coded can cause a lot of problems like threats or successful hacking attempts. This can lead to a lot of problems for the businesses as well as customers themselves which might lead to a negative brand image and decreased sales which in turn will lead to significantly decreased revenue.

What is a Chatbot?

Chatbots are artificially intelligent chat applications that help people have conversations on virtual spaces and platforms. Chatbots help organizations and people communicate seamlessly and in virtual spaces. They are driven by artificial intelligence and machine learning which not only makes them very intelligent and efficient but also makes them the most cost-effective customer management tools in the 21st century. Advanced AI bots like Kapture chat also have Natural language processing abilities that help them provide a more conversational tone along with a human-like touch to their responses.  They not only improve CSAT scores but also help businesses onboard and retain customers.

What is a Multilingual Chatbot?

Benefits of Multilingual Chatbot

Provides a Personal Touch

Communication takes place in native languages for people to feel special and cared for. Providing customer care services in a language native to the user helps businesses better connect with their customers and helps them build on an emotional level. In addition to multilingual abilities, intelligent chatbots also process natural language processing capabilities that help them better understand what the customer is looking for. Multilingualism combined with natural language processing as a more personalized touch to the conversations helps people feel more satisfied and happy with the service being provided.

Removes Language Barriers

With everything shifting to virtual spaces businesses are also facing a lot of issues that limit them from selling their products to certain people. Language happens to be one of the major limitations other barriers that businesses, as well as prospective customers, face. Removing language barriers has become the most important business move. Breaking down language barriers not only helps businesses increase their brand availability and outreach but also helps them provide services or products to a diverse community.

Builds a Larger Customer Base

When businesses switch to more native language-friendly customer care services it helps them increase their brand outreach. Breaking language barriers equals selling to a wide range of customers. Due to an absence of language barriers customers can do business or shop to their heart's content. Using artificially intelligent multi-language chatbots also helps businesses increase their customer onboarding as well as customer retention levels. In addition, these businesses are able to provide their customers with the most contextual responses. This allows businesses to not only build a larger customer base but also a diverse customer base.

Reduces Customer Service Costs

With an influx of online shoppers, it is becoming increasingly difficult for businesses to bring in language translators to better accommodate their customers and their customer care tickets. Making investments in language translators can be very expensive and might not be a cost-effective solution in the long run. Having multi-language chatbots solve this problem in a jiffy. These multi-language chatbots are able to communicate in various native languages and they only take a one-time investment. Intelligent chatbots like Kapture Chat also provide various other facilities like self-service portals which helps help desk management teams reduce the number of customer care tickets being raised.

Artificially intelligent chatbots have become the go-to solution for business automation software these days. These intelligent chat applications help businesses provide the best possible customer care services due to the natural language processing abilities and machine learning features. Conversational bot's natural language processing abilities help them better understand the tone and structure of customer conversation due to which they are able to produce contextual responses and facilitate better remediation to customer care tickets.

AI chat applications have become a must-have for businesses looking to automate business processes. Opting for smart AI chat applications like Kapture chat helps businesses streamline their operations for simplicity and achieve digital transformation in the most efficient and cost-effective manner possible. Using smart technology like AI bots not only helps businesses with their digital transformation but also helps them increase service quality and improve service delivery operations.

This is How Chatbots are Helping Companies Automate the Business Process:

AI Bots Facilitate all Time Availability

Chatbots help businesses extend their services 24/7. They are no longer limited to employee hours or office hours. By not being limited to a specific number of hours businesses are opening doors to customers round-the-clock. This not only builds on a very positive brand image for the business itself but also increases profitability because of the longer availability of services. Being available for customers at any point of the day helps businesses register more tickets which in turn helps them identify problems in their services or business operations. This gives an excellent opportunity to take care of any loopholes and make their operations even more efficient.

Chatbots Facilitate Omnichannel Strategy

Omnichannel marketing strategies have now become one of the most needed and important elements for successful businesses. Artificial intelligence chat systems help businesses automate their business operations by providing them omnichannel facilities through which they can reach out to their customers on all possible touchpoints. Maintaining an omnichannel strategy helps businesses keep track of their customer care services from various platforms all in one place. This not only increases the efficiency of business operations but also increases customer satisfaction levels. Omnichannel facilities help companies conduct businesses in a much more hassle-free way.

Bots Provide Faster Remediation

Artificially intelligent chat applications have access to customer databases. Bots are able to go through huge amounts of data from customer databases in no time at all. Unlike traditional customer care agents, chatbots take a few seconds to access customer data and are able to facilitate immediate responses to the tickets. These chatbots help businesses significantly speed up the ticket remediation processes and help them build a happy and satisfied customer base. This not only increases customer satisfaction rates but also helps businesses increase sales and profits. They are able to provide quick solutions to customer care tickets without any compromise on the quality of responses from being provided.

AI Chatbots Help in Data Collection

When businesses use intelligent chat systems like Kapture Chat to automate business processes, they are able to collect and use customer-related data in an organized and timely manner. These bots help businesses collect data from their websites, user's in-app activity, customer care conversations, etc. The intelligent bots then categorize this data and organize them in an orderly fashion. The collection helps businesses gain valuable insights on customer trends and customer preferences. This data can later be used to structure marketing strategies and sales strategies. The insights gained can be used to understand what exactly the customers prefer and want. This allows businesses to make better products and have a more customer-centric or user-centric approach.

How to Keep Your Business Going During the Pandemic

The covid-19 pandemic has caused a lot of damage. These damages range from economic imbalance to poor customer care services. Businesses are now slowly exploring ways through which they can increase profitability and restore the damages done. One of the best ways in which businesses can cope up with the damages of the pandemic is by making smart choices like artificial intelligence. Artificial intelligence bots like Kapture chatbot are one of the best choices for businesses looking for cost-effective ways to provide customer care services. Due to their machine learning and natural language processing abilities these cost-effective artificially intelligent chatbots help businesses provide their customers with the best help desk support services.

How Chatbots can Help your Business During Covid -19

They Help you Collect Customer Data

Artificially intelligent chat services help businesses collect customer data. From the customer's website activity like links clicked or videos watched etc.. artificially intelligent chatbots collect all the customer data that is available. This collected customer data can then be used by businesses to frame marketing strategies and sales strategies. By collecting customer data chatbots also help businesses identify trends and patterns in consumers. This not only helps businesses build better products and services also helps them increase their profitability when they structure their services according to consumer trends. Artificial intelligence systems like Kapture chat enable businesses to have a more customer-centric business approach.

They are Available 24/7

Artificially intelligent bots are available round the clock to cater to customer needs. They are able to handle and solve a huge number of tickets on their own. AI chatbots are capable of handling huge numbers of repeated tickets without experiencing any fatigue or tiredness. When a customer wakes up at 2 a.m. in the morning and has an issue with your product they can approach the help desk chatbot and can raise a ticket. The artificial intelligence chatbot will then assess the customer's ticket and customer's purchase history to generate a contextual response which will aid in resolving the customer's ticket.

They are Faster

When businesses take a lot of time to respond to customer service tickets it only creates a negative brand image but also so affects profitability. Unlike traditional helpdesk services, artificially intelligent chat systems never get tired of experiencing fatigue due to which they are always efficient and fast. They help businesses provide a seamless customer care experience. Artificially intelligent chatbot systems are capable of handling thousands of tickets at a single time. They not only provide customers with the most appropriate and contextual responses after assessing their tickets but also help customers solve their tickets at the earliest.

They Help you Promote your Business

A chatbot driven by artificial intelligence is capable of helping businesses understand consumer trends through the customer data that they collect. After collecting customer data these chatbots help businesses provide specific product suggestions to those customers who might be interested. These AI chat services facilitate the low-cost promotion of products or services. It not only helps businesses cut down on promotion costs but also helps them increase customer retention and customer onboarding levels.

They Provide a Personalized Customer Experience

Artificially intelligent bots like Kapture chat possess natural language processing capabilities and machine learning abilities that help them provide customers unique and personalized customer care experience. Due to these abilities of artificially intelligent chatbots, they are able to provide contextual responses and contextual remediation children mediation to customers. Their ability to analyze customer purchase history helps them provide customers with a unique customer experience. By analysing customer purchase history e these boats are able to provide a personal touch to the customers while providing them help desk support services.

Recently, new tools designed to simplify the interaction between humans and computers have hit the market: Chatbots and virtual assistants are some of the industry’s newest tools designed to simplify the interaction between humans and computers.

What exactly is a chatbot?

A chatbot is defined as an AI-based computer that simulates human interaction. They are also known as digital assistants that understand human capabilities. Bots interpret and process the user request and give prompt relevant answers.

Bots can through voice as well as text can be deployed across website, applications and messaging channels such as Facebook Messenger, Twitter, WhatsApp, etc.

Now let's have a look at how chatbots work and their types.

A chatbot is artificial intelligence (AI) software that can simulate a conversation (or a chat)  a user in natural language through messaging applications, websites, mobile apps or through the telephone.

Why are chatbots important?

A chatbot is often described as one the most advanced and promising expressions of interaction between humans and machines. However from the technical point of view a chatbot only represents the natural evolution of a Question Answering system leveraging Natural Language Processing (NLP). Formulating responses to questions in natural language is one of the most typical Examples of Natural Language Processing applied in various enterprises’ end-use applications.

How does a chatbot work and their types?

There are two different task as the core of the chatbot:

1. User request analysis

2. Returning the responses

How a Chatbot Works: As you can see in this graphic, a chatbot returns a response based on input from a user. This process may look simple; in practice, things are quite complex.

User Request Analysis:

This is the first task that a chatbot performs. It analyzes the user’s request to identify the user intent and to extract relevant entities.

The ability to identify the user’s intent and extract data and relevant entities contained in the user’s request is the first condition and the most relevant step at the core of a chatbot: If you are not able to correctly understand the user’s request, you won’t be able to provide the correct answer.

Returning the Response:

Once the user’s intent has been identified, the chatbot must provide the most appropriate response for the user’s request. A chatbot is programmed to work independently from a human operator. It can answer questions formulated to it in natural language and respond like a real person. It provides responses based on a combination of predefined scripts and machine learning applications. The answer may be:

●    a generic and predefined text;

●    a text retrieved from a knowledge base that contains different answers;

●    a contextualized piece of information based on data the user has provided;

●    data stored in enterprise systems;

●    the result of an action that the chatbot performed by interacting with one or more backend application; or,

●    a disambiguating question that helps the chatbot to correctly understand the user’s request.

Now the question is How does the chatbot can help you during lockdown?

As COVID-19 imposed social/physical distancing on business and individuals alike, businesses are looking for Digital solutions that enable contactless commerce and remote work operation amidst this Global pandemic. Chatbots are the answers to many challenges forced by pandemic, from social distancing to increase volume of customer/employee queries to remote working.

Immense value to businesses not only in service quality delivering it scale and speed. In the current covid-19 pandemic, businesses across industries and using them in a variety of ways to help other employees, customers, clients, partners, vendors and other stakeholders I am listening out for some popular use cases where chatbots can help during covid-19.

1. Telemedicine;

2. Virtual Appraisals;

3. Order Health supplies:

4. Return to work Guidelines/Checklists;

5. IT Helpdesk;

6. Human Resource;

7. Customer Services.

According to industry experts, routine jobs which require lesser human skills have been witnessing a takeover by machines with artificial intelligence (AI), industrial robots, service robots, and robotic process automation (RPA) playing an active role.

As the world emerges from the grip of the pandemic, business leaders in sectors, including manufacturing and retail, will look to bring their supply chains closer to key markets. This will cause a move toward greater global diversification and technology-enabled demand responsiveness using big data, AI, and cloud technologies," noted technology research firm Forreseter in a recent report.

Automation adoption across the business process management sector has been the highest over the past 4-5 years both for customers and internal efficiency initiatives. Automation comes with costs so businesses were walking the line between efficiency and cost which at the Indian wage rates was still possible, said Leslie Joseph, principal analyst, Forrester.

However, with the effect of the pandemic unlikely to wear off soon and availability of human workforce likely to be stretched, companies may now be forced to automate faster.

On an immediate basis, businesses are likely to migrate to simpler solutions such as chatbots and backend processing automation solutions which are less capital intensive than large scale industrial automation. But in the long run, experts feel more critical human functions are likely to go to the machines.

How chatbots can help reduce customer service costs by 30%

The chatbot market is estimated to witness a trivial slowdown in 2020 due to the global lockdown. The  pandemic has increased the churn rate and shuddered almost every industry. The lockdown is impacting global manufacturing, and supply chains and logistics as the continuity of operations for various sectors is badly impacted.

The sectors facing the greatest drawbacks are manufacturing, transportation & logistics, and retail & consumer goods. The availability of essential items is impacted due to the lack of manpower to work on production lines, supply chains, and transportation, although the essential items are exempted from the lockdown.

The condition is expected to come under control by early 2021, while the demand for chatbot solutions and services is expected to increase due to the increasing demand for enhancing customer experience and building a personalized relationship with prospects. Several verticals would deploy a diverse array of chatbot solutions and services to enable digital transformation initiatives, which address mission-critical processes, improve operations, and differentiate customer viewing experiences.

The reduction in operational costs, better customer experiences, resolution of customer queries, enhanced visibility into processes and operations, and improved real-time decision-making are key business and operational priorities that are expected to drive the adoption of chatbots.

 Better customer service experiences, at a lower cost

265 billion customer support requests are made every year, and it costs businesses a whopping $1.3 trillion to service them. Chatbots can reduce these costs significantly when companies upgrade from antiquated, inefficient IVR technology to AI, chatbots, virtual assistants, messaging and other new technologies that are already helping transform call centers across the world.

According to Chatbots Magazine, businesses can reduce customer service costs by up to 30% by implementing conversational solutions like virtual agents and chatbots.

Freeing up human agents at contact centers to address complex inquiries allows representatives to take their time and provide better service. It also reduces the number of agents required on the call center floor as well as employee attrition due to the repetitive nature of routine calls. All of these lead to significant cost savings. According to this QATC report, call center attrition rates are twice the average of all other industries combined (30% – 45% compared to the U.S. average of 15%).

Staffing a 24x7x365 contact center mainly with human agents can be costly, as can contracting a BPO contact center provider. When you add the resources required to support multiple lines of business and languages, it increases the headcount and skill sets required to serve customers around the clock.

For companies like Autodesk, about half of the customer support calls they receive are for routine requests that can be resolved fairly quickly. The virtual assistant acts as the first line

of defense and only more complex inquiries can be escalated to human agents. Even if a call is escalated to a human agent, the chatbot “stands by” on the call for:

– Continuity and conversation wrap up and documentation;

– In case there are human/machine learning opportunities;

– If simple tasks like payment card or contact information changes need to be completed.

Make customer service easy, because losing customers is expensive

Statistics from contact center software provider Aspect Software estimate that the average cost of a customer service phone interaction is around $35 to $50 per interaction. Text chat, by comparison, is significantly less expensive, averaging around $8 to $10 per session. In the healthcare and banking sectors, the Juniper Research study found that interaction costs can also be lowered significantly, by an estimated 70 cents per interaction by 2022 with chatbot automation. Studies show that it’s realistic to aim to deflect between 40% – 80% of common customer service inquiries to chatbots.

Customers, especially millennials, are increasingly turning away from calling for support and opting for messaging and other self-service channels.

According to a Deloitte study, 56% of companies in the multimedia and technology industries are planning to invest in contact center AI in the near future. They interviewed executives from over 450 cross-industry contact centers, and 33% said they planned on investing in AI chatbots for customer service in the near future. The highest priority for these investments would be to improve cross-channel experiences.

The first and most important thing for a business is an efficient help desk management system that strives towards providing customers the best service desk experience. In the 21st century, there is no room for poor customer care support and artificially intelligent systems make sure of this. Artificially intelligent chatbots have become a must-have tool for the 21st-century customer care support teams. These bots leave no room for errors or poor service and are able to significantly cut down on customer care costs. They have become an important part of customer relationship management systems everywhere.

  How chatbots improve customer service:

Chatbots provide quick response to users

One of the best ways through which businesses can show their customers that they care about them and value them is by providing them quick customer care assistance that will help them solve their problems. One of the best features of automated AI systems or AI chatbots is their ability to generate quick responses to the issues raised or the questions asked. Chatbots not only enable quick remediation to the tickets raised by customers but also eliminate long queues or long waiting times for customer care assistance. In addition to this artificially intelligent chatbots are also able to handle multiple numbers of tickets at the same time.

Bots are available 24/7

Unlike customer service agents artificially intelligent chatbots are available around the clock. Unlike helpdesk support agents chatbots or not limited to office hours or work hours. Artificial intelligence chatbots like Kapture Chatbot can work 24/7 and cater to customer needs in a much more efficient manner. When businesses set up facilities like chatbots that cater to customer service requirements round-the-clock it shows that they really care about their customer's needs. Being available for customers at any point not only creates a positive brand image but also increases customer satisfaction rates.

AI chatbots have a contextual understanding

Due to machine learning abilities and natural language processing abilities, chatbots like Kapture chatbot provide customers with contextual responses. The chatbot's contextual responses provide customers with human-like assistance. These intelligent boats are able to analyze and understand what exactly a user is looking for and are able to come up with the perfect responses to the tickets raised. Artificially intelligent chatbots provide contextual responses to customer queries or questions which helps customers in solving their queries or questions in a much more efficient, quicker, and informed manner.

They help add personalization

Advanced AI chatbots enable businesses to provide customers a more personalized and customized experience. These bots are able to analyze customer history like previous payments or customer activity on the website or the app like links clicked on, etc. Using which they are able to add a hint of personalization to the responses that they provide while a ticket is being raised by the customer. When businesses provide a hint of personalization like greeting customers with their names or setting up reminders for their customers' businesses tend to show that they actually value their customers.

Bots facilitate self-service

Not a lot of customers love the idea of speaking to customer service agents as this leads to them being dependent on someone else for information. customers are always looking for ways to solve their issues on their own. And as a result, in the 21st century, it has become essential for businesses to set up facilities or portals that help customers help themselves out. Setting up a self-service portal not only helps businesses save time but also helps them build independent customers who are capable of resolving their issues on their own. In addition to this self-service portals also decrease the tickets being raised.

Beginner's Guide to Hybrid AI Agents 

What are hybrid AI agents ?

Be it e-commerce, real estate or even the education sector, almost all industries are going remote as an effect of the pandemic. Just like the way the mode of these industries has changed even customer service has taken a toll and is constantly trying to adapt to the new normal. Though a very few businesses have adapted to the new phase of help desk management not all have the resources or the right tools to adapt to this ever changing customer service needs.

  Hybrid AI agents are one of the best customer service tools that combine an AI Chatbot and a Live chat agent to produce a hybrid AI system. A hybrid AI model makes use of  machine learning abilities and the personal touch of a human agent when required to cater to customer care needs. These Hybrid AI systems also make use of natural language processing (NLP) to provide users with a more personalized and human-like experience. They help businesses not only by reducing help desk management costs but also by increasing customer satisfaction rates.

Why are hybrid AI agents so popular?

They are easy to use and convenient

These hybrid agents are extremely easy to use and they take up very little space. They have a very user friendly interface that helps customers solve their problems in a quick and efficient manner. They make use of their natural language processing capabilities and serve customers in a human-like manner. These hybrid AI systems also have contextual understanding abilities. They are able to analyse customer needs or queries and are able to provide a contextual response that solves their issues. This not only makes it easy but also makes it more convenient for customers to use.

They help increase customer retention

Businesses are able to retain customers when they increase customer satisfaction levels. With hybrid AI models being used for help desk support the customers tend to be more satisfied as due to reasons like tickets being solved faster and the round the clock availability of customer care services. This not only creates a satisfied customer base but also builds a positive brand image for the company that helps them retain more customers.

They help reduce customer care costs

Did you know that according to a report by IBM bots can help businesses reduce up to 30% on their help desk support costs? Unlike traditional help desk management services hybrid intelligence is extremely cost effective and doesn't take extra infrastructural facilities (like call centres) etc. They also help collect user data and track for new leads. This helps businesses to acquire customers at low costs. These hybrid intelligence models take a one-time investment and also help businesses onboard more customers.

They are much more efficient

These hybrid AI bots leave no room for error. They are able to handle a huge number of tickets raised by customers and are able to do it quicker. They make use of their machine learning abilities to understand new kinds of tickets raised or other inputs and use it whenever the same kind of situation arises. They are also able to give more human-like assistance to customers along with a hint of personalization based on their contextual understanding.

They increases agent’s productivity

How virtual assistants are redefining the gaming industry 

The gaming industry is expanding dramatically with more and more people getting into gaming every day. When there is increased demand for gaming services it becomes challenging and chaotic for gaming companies to handle so many customers (or in this case gamers) and their customer service requirements. With the growing number of gamers, gaming companies tend to face a wide range of help desk support issues like lack of customer service agents, decreased first call resolutions, increased response times, a huge number of unattended tickets, etc. And this is exactly where virtual assistants are redefining the gaming industry. 

But are intelligent virtual assistants required in the gaming industry? Yes! Virtual assistants like Kapture’s AI Chat are a one-stop solution for all the customer care support problems that gaming industries face. It is essential for businesses to understand that intelligent virtual assistants are required in the gaming industry and that virtual gaming assistants are the future of the present and coming generations. Kapture’s AI chatbots not only help gaming companies improve their help desk support systems but also increase gamer retention rates. Better customer care services leads to not only efficient customer relationship management but also increases profitability in the long run.

Uses of Chatbot in the gaming industry:

AI bots can be used in “in-Game Support” One of the best ways in which the gaming industry can make use of artificially intelligent chatbots is through in-game support. It is a known fact that games are evolving every other day. There are new upgrades due to various reasons like customer experience, bad user design, new features, etc. There is a constant change that games go through every now and then and due to this, it becomes difficult for customers to get adapted to the new features or new versions of the games. By using virtual assistants like Kapture chat, businesses are able to help gamers better adapt to the constant updates. Apart from assisting users chat bots also help customer support teams as well.

Bots can be used to setup FAQs Though using chatbots for in-game support is a great way of helping users adapt to the new features, another effective way businesses can help gamers adapt to the new updates is by establishing knowledge bases based on FAQs. This helps the gamers solve their queries and questions independently without any agent’s help. Since these virtual bots are not limited to office hours like agents they can cater to the customer’s needs 24/7. When there are a lot of tickets being raised, help desk management agents tend to make errors due to the increased workload. Integrating a knowledge base based on FAQs will also serve as a much better source of information for existing gamers along with the potential ones. These self-service FAQ portals are not only able to handle multiple tickets at the same time but also make sure that no tickets go unattended.

Virtual assistants help you gather information Since these AI bots have huge information storage capabilities they are able to collect enormous amounts of customer data like customer preferences, their website activity, links clicked & features of the game often used. These virtual assistants record all conversations and help businesses find new leads and prospects. They also help gaming businesses strategies their marketing strategies and sales strategies. Making marketing and sales strategies around the insights collected from the virtual gaming assistants also leads to increased profitability and customer retention. The insights are able to provide a much better idea of what gamers really need or how they really feel about a certain feature of the game or a new update.

How AI Powered Chatbots Can Help B2B Business

What are B2B Chatbots? 

B2B bots are one of the most efficient help desk management tools that provide the best customer experience. But the question remains - How could a chatbot help B2B business? B2B chatbots are intelligent chat agents that help businesses in numerous ways. From reducing employee training costs to increasing agent productivity B2B bots are a one-stop productivity tools that help businesses increase their profitability in the long run. These intelligent bots not only save time but also increase efficiency and help brands create a positive brand image. These AI chatbots  possess Machine Learning abilities and Natural Language Processing (NLP) abilities due to which they are able to provide contextual remediation and are able to communicate with consumers in a human like manner. They aid businesses in increasing customer engagement levels and customer satisfaction levels.

Below are few benefits of B2B Chatbots 

B2B bots help in lead generation Generating leads is one of the main tasks that marketing departments handle and using chatbots for B2B lead generation is one of the best ways to identify new leads and prospects. These A I chatbots study the behaviour of customers or website visitors. They track the links clicked on, videos watched, map visitor’s journey or the keywords that customers used in a conversation with the bot. They analyse this data and create a profile of the visitor which can then be used to find out new leads or prospects. Kapture’s chat software also categorizes the leads into 3 different groups that will determine how fast businesses will be able to convert those leads.  

B2B AI bots provide immediate assistance Did you know that according to a report by Oracle 69% of customers prefer intelligent bots because of their ability to provide immediate responses? One of the best features of B2B chatbots is the immediate assistance they provide. These bots generate quick and contextual responses that eliminate waiting time. They provide immediate remediation and at the same time do not compromise the quality of assistance being provided. Due to machine learning abilities and Natural language processing abilities these bots are able to understand what customers really need and are able to serve them better by providing a contextual understanding. Providing contextual assistance showcases the customer needs are being understood and this is considered as one of the best practices in help desk management. 

AI bots  provide round the clock assistance According to a study by Drift about 37% of customers expect to receive immediate assistance during an emergency. These bots are not limited to agent hours or company hours. They can work nonstop day and night and will not feel fatigued or bored due to the repetitive nature of questions or issues. They are available 24/7 due to which they are able to provide help or remediation to customers. This allows businesses to be available to their customers in case there is an emergency regardless of the time. AI chatbots like Kapture chat also increases customer engagement with the service which ultimately leads to greater customer satisfaction levels. 

B2B chat services are cost effective B2B chat systems are low cost and only take a one time investment. They help businesses cut down on operational costs and service desk care costs. Unlike traditional sources of customer care services that required infrastructural investments and other costs like employing salaried call center agents AI bots don’t require anything of the sort. They help businesses, especially small and medium businesses, make low cost purchases. These B2B chat platforms also aid in low cost customer acquisition and also increase customer onboarding. Additionally they also retain existing customers and increase repeat buyers. 

Did you know that according to Chatbot Magazine, Bank systems will deal with up to 90% of customer interactions by using chatbots by the year 2022? Conversational AI being used for Finance and Banking services is one of the best uses of chat services as they help simplify complicated banking and finance processes for their customers. Banking chatbots and finance bots  not only help simplify complex processes but also bridge the communication gap and provide intelligent and contextual information to its customers. This has not only helped banks and insurance companies increase productivity but has also helped them increase their customer satisfaction rates. Apart from all of this few other added advantages of chatbots in Banking are increased customer retention rates and low customer acquisition costs.  Apart from all of this, intelligent chatbots are capable of handling huge amounts of data, providing personalized and customised financial advice to customers,etc. Implementing intelligent chat services not only increases customer satisfaction rates but also profitability in the long run. To know more about the AI chatbots click here for a demo.

With increasing customer expectations it becomes challenging for industries to provide the best customer experience. Over the past few decades banks and insurance companies have been through various challenges that ranged from rapid digitalization to widespread internet usage adaptation which lead to a significant rise in customer expectations as well. Chatbots help financial institutions digitize the customer experience in various ways. Usage of intelligent bots in financial institutions has not only revolutionized the way industries live upto customer expectations but has redefined helpdesk services as well. Chat services have emerged as one of the most productive and cost effective solutions for all the helpdesk troubles of the financial industry. 

4 Ways banks improve customer support service by using chatbots-

Bots provide instant assistance

With limited customer service agents it becomes difficult and challenging to handle huge numbers of customer queries. This might lead to a hiring of more customer service agents which might lead to more spending. Though AI chat services are slightly pricey they are only a one-time investment. AI Chatbots like Kapture Chat not only handle multiple service desk operations and customer requests at the same time but also help businesses cut down on overall costs. These banking chat services eliminate waiting time and handle repetitive tasks saving the agent’s time which can be used elsewhere. 

They provide 24/7 assistance

A challenge that almost all companies face when it comes to customer care is agents not being available after employee hours. Due to traditional helpdesk services there is limited customer assistance available. This stops customers from getting the immediate help that they need. Implementation of chatbot in banking helps customers overcome this barrier. Chatbots are available 24/7 and are able to handle multiple customer queries at a given time which also leads to more productivity.

They provide contextual and relevant information

Intelligent bots tend to have natural language processing (NLP) abilities which allows them to understand customers better which ultimately leads them to give them accurate answers and serve customers better. These bots also have the capability to provide a contextual understanding of the issue to the customer based on their existing data making them even more efficient. They help customers get the most relevant and contextual answers leading to higher customer satisfaction and a better customer experience. 

Helps businesses enhance security 

What is Hybrid Chatbot? 

Did you know that according to a 2020 report by Drift  41.3% of consumers said they used chatbots for making a purchase? Hybrid bots are revolutionizing not only the customer care service but also the customer experience itself. They are enabling businesses to cater to their customers 24/7 no matter day or night. In simple terms a hybrid chatbot is a chat platform that combines a live agent service and an artificially intelligent chatbot. These chatbots help businesses take care of customer care support and even lead generation. 

Why does a business need a Hybrid Chatbot?

In the 21st century Hybrid AI bots are a must have for businesses. These chatbots help businesses run enterprise operations in the most efficient and smooth way possible. From automated ticket management to hassle free lead generation these bots take care of everything. These hybrid bots take a one-time investment and last for ages, this saves huge amounts of customer care costs for businesses in the long run. Intelligent chatbots like Kapture Chat not only enable businesses to facilitate multitasking but also a round robin scheduling facility that ensures no tickets go unanswered. 

What are the benefits of a Hybrid AI chatbot? 

Higher customer satisfaction rates

One of the best features of these bots is that these bots provide a contextual response to customers. They work towards providing an immediate remediation to customers and this kind of immediate need gratification not only increases customer satisfaction rates but also helps businesses retain customers in the long run. Hybrid chats like Kapture Chat not only increase customer retention it also increases the businesses profitability in the long run by creating a positive image.

Reduces customer service costs

Did you know that bots reduce huge amounts of expenditure for your businesses? According to a report by IBM Chatbots can help businesses reduce up to 30% on their customer care support expenditure. Unlike traditional methods of service desks where a lot of investment is required for infrastructure and maintenance chatbots take a one time investment that last for years. Intelligent chatbots like Kapture chat also help businesses acquire customers for lower costs. 

24/7 availability

These hybrid AI bots are available every time of the day, they are available even during off-hours. Unlike traditional helpdesk support methods that are limited to employee work hours these intelligent bots can cater to customer needs and queries at any time of the day which gives businesses a huge advantage and edge over businesses that don't use hybrid chatbots. When businesses provide an all time available assistance to customers they automatically see an increase in sales. 

Easy lead generation 

Another huge advantage that businesses with Hybrid AI chatbot receive is that they are easily able to generate leads with the help of their bots. These bots track customer activity like the number of minutes spent on an article or blog, or the links clicked on, etc. After tracking all of this they analyse the data and come up with prospects and leads. They also help businesses reduce costs on traditional lead generating methods. 

Live Chat solutions for Tourism and Travel Agency is a must-have if businesses want to increase profitability in the long run. To know more about live chat softwares click here for a demo.

What is live chat?

People these days thrive towards advancements that help them achieve tasks quicker and much more efficiently. Live chat is one such advancement that helps businesses make the customer service experience much quicker and more fruitful. To put it in simple words live chat is an online chat application that enables users to reach out to businesses in real-time. Users can just send a text on the chat platform instead of calling or sending an email and will have their questions or problems answered and solved in no time. Live chat softwares like Kapture chat helps travel agencies increase customer loyalty and revenue in the long run. 

Features of Live chat platforms

24/7 availability - 

Live chat can be made available 24/7 this means that your customers no longer have to wait till your employee hours to get their questions answered. Kapture chat enables travel agencies to expand instant availability which is very important in the travel and tourism industry. Integrating online chat services and self-support options gives another huge advantage. This makes customers independent and satisfied at the same time. 

2. Immediate assistance -

No matter day or night online chat application caters to customer quires immediately and helps them have a pleasant customer experience. By providing immediate assistance businesses show that they really care about customer needs which creates a positive vibe for the customers and this, in turn, leads to more sales. 

3. Help businesses make informed decisions -

A major feature of online chat services is that travel agencies can collect data via chat records. This kind of data is hard to collect when customer support is provided through phone calls or emails. The collected data serves as a valuable input when it comes to building sales and marketing strategies. 

4. Is cost-effective

Integrating live chat software with customer care takes only a one-time investment that will last for ages. This also reduces costs as it does not require any infrastructure investment like call centers, monthly pay for call-center representatives, etc. Live chats enable customer acquisition, onboarding, and promotions at low prices. 

Benefits of Live Chat for Travel and Tourism

1. Online chat services help travel agencies improve the customer support experience 

One of the important benefits of having live chat is that it caters the customer queries immediately. Online chat system enables customers or website visitors to reach out to travel agencies exactly at that moment when they have an issue like luggage being lost, etc. Sending a message in the chatbox is much more convenient than calling customer support or sending an email because these alternatives consume a lot of time. When using alternatives like email it might take time for the customer support to reach out to customers and it’s hard for customers to know when they might get a response. The immediacy of customer care is very important when it comes to keeping customers happy and live chat software like Kapture chat does this very smoothly. 

2. Live chat increases customer acquisition and onboarding

Did you know that according to a report by Forrester, customers who use online chat platforms are 2.8 times more likely to convert than those who don’t? With immediate customer support, travelers are already happy and look forward to using the live chat service the next time they have an issue as well. Another added benefit of the online chat facility is that it not only enables travel agencies to increase customer onboarding and customer acquisition but these online chat systems also help businesses generate leads and prospects. Since the live chat facility is capable of keeping a record of customer interactions it can easily spot leads that can be used in customer onboarding. 

3.  Online chat platforms help businesses keep their customers engaged 

With a live chat service that is available 24/7, travel agencies tend to see an increase in customer interactions. By providing live chat services businesses help build an environment where customers are comfortable reaching out to them whenever there is a problem or an issue with their bookings, reservations, discounts, etc. This leads to an increase in customer engagement rates which in turn leads to an increase in sales. This shows that the businesses really care about the needs of their customers which helps in building a positive brand image. This not only increases profitability but also increases the efficiency of the travel agencies. 

4.  Online chat systems increase productivity in the customer service team

When it comes to traditional customer care methods like responding to complaints over emails or phone calls or letters or text messages or comments it can be very challenging and difficult for customer service agents to handle the large amounts of work. Whereas when using live chat facilities customer service agents are able to do a lot of multitasking. These agents are able to respond to multiple requests, queries, questions, etc. of customers all on the live chat platform.  This enables businesses to reach out to customers much quicker. This also improves workflow and increases the productivity of customer service agents.

5. Online chat services can give travel agencies an edge over their competitors

The global healthcare sector is faced with multiple challenges right from the lack of data centralization to the unorganized operational workflow. Conversational AI has started to make a significant impact in this stress-ridden healthcare industry. Advanced chat platforms like Kapture Chat offer an interactive and intuitive approach to transform the sector in a bid to deliver seamless medical experiences. 

Conversational AI is fast replacing traditional interaction means. For instance, with an AI chatbot in place, a customer asks questions, healthcare conversational chatbots comprehend it and provides them with the right answer - all while leveraging their ability to interpret and respond in a human-like language. Below are the key areas where conversational AI is believed to bring much-needed stability for the healthcare sector. 

Improving patient experience - Currently, there are many pain points for patients as well as medical practitioners. Doctors are forced to squeeze the maximum number of patients in their daily schedules, undercutting the quality of experience. Conversational AI can solve this problem by significantly increasing service quality by automating routine processes that are otherwise tedious. Through an AI chatbot or live chat, you can collect basic information at the time of appointment bookings and patient check-ins, eliminating the chances of human errors. 

An AI chatbot can also be leveraged to remind patients of the medications, payments, etc. It can also work as a healthcare assistant to answer queries related to drugs or nutrition. Kapture’s online chat can also provide personalized answers to patients based on their medical history. This will further enhance the end-user experience. 

Improving doctors’ experience - NLP-powered healthcare chatbots can help doctors retrieve important information instantly without having to meddle with complex tools or waste a lot of time. AI chatbots can also efficiently save every patient’s medical history in the database and this information can help doctors prescribe the right medication or treatment as well as foresee problems before they occur. 

Conversational AI chatbots such as Kapture Chat can follow up and check how patients feel after they are discharged from the hospitals. This will effectively eliminate the need for physical checkups, thus freeing doctors’ time for more patients.

Some of the common use cases of an AI chatbot or live chat software in the healthcare industry include: 

1. Collecting patient information - Patients are often required to fill multiple long forms even before the consultation. Automating this process can be beneficial for both patients and the healthcare institution. Patients also usually have many questions during this process. Kapture’s online chat can make this entire process more frictionless and provide answers to patients’ questions, making them feel like they’re having the conversation with a doctor. 

2. Appointment booking - Kapture Chat acts as a digital assistant to help in appointment management. Hospitals and other healthcare enterprises encounter tens and hundreds of appointment booking requests on a daily basis. An AI chatbot can provide patients through the necessary information (about doctors for instance)  through a conversation and eventually complete the transaction by confirming, rescheduling or cancelling appointments.  

3. Patient engagement - A lesser known but incredibly valuable use case of live chat and AI bot in healthcare is keeping up the engagement with patients. Patient engagement bots such as Kapture Chat can help hospitals and doctos check in on patients’ health and monitor their vitals regularly after treatment. The bot can respond to patients queries with contexual resolutions easily. 

4. Documentation and database: Patients can seamlessly upload important documents or access necessary documents through the chatbot, saving them a visit to the hospital. Doctors can access patients’ medical records through Kapture Chat as well. 

Why Kapture Chat? 

1. Advanced NLP-based chatbot: Kapture Chat uses natural language processing (NLP) to understand customers’ intent and provide them with contextual resolutions in a hassle-free manner. 

2. Multi-lingual bot: AI chatbot is not limited by language. By leveraging Kapture Chat, you can facilitate seamless interactions with customers from anywhere in the world. 

3. Easy implementation - You can integrate Kapture with your existing applications in no time. 

4. Industry leading support - Count on the team at Kapture Chat to provide you with any assistance you might need.