personal archive

Be reliable: when you say you’re going to do something, do you stand up and make sure it happens? Be a resource: Being a resource starts with understanding the other person’s goals and the obstacles standing in their way. To do that, you have to start by asking questions. Remove obstacles: then, equipped with that understanding, proactively offer to help remove the obstacles

The Third Way: crear y fomentar una cultura de experimentación y aprendizaje continuos

‘Employees with soft skills provide leverage to a team. They don’t just contribute their work; they also improve their co-workers’ efforts. They inspire colleagues to stay on the team longer, which adds to institutional knowledge, improving productivity even more’

“The cornerstone of every incident response process is the Feedback Loop: a system of failure, remediation, learning and repair that allows engineering teams to apply targeted pressure at problem areas to ensure that incidents don’t recur. The remediation has been completed here, thus begins the learning.”

‘We have focused our efforts on putting “data first” and using it to drive business decisions, with thrilling results’

‘Don’t burn bridges, be they technical or political. Without the business behind you you won’t know where the value is, without the team you won’t deliver any value and without the users there is no value to be delivered.’

Also interesting concept of “Product debt” on opposition of “Technical debt”