Saved by the Crowd
Social media has taken on a leading role in disaster relief and times of crisis. The ability to instantly publish minute by minute updates as a situation unfolds is akin to having reporters positioned everywhere. Social media analysis of the 2011 Queensland floods conducted by Bruns, Burgess, Crawford, and Shaw (2012, p. 7) shows that the Twitter hashtag of #qldfloods became the primary method of Twitter communication, with more than 35000 tweets occurring over 10-16 January 2011. While #qldfloods had the larger volume of tweets, @QPSMedia were able to effectively disseminate targeted messaging that provided situational awareness and advice to those in need (Bruns et al. 2012, p. 8). With the Black Saturday and Qld flood experiences as a reference point, the ABC have established multiple social media accounts to enable a scalable response (Posetti & Lo 2012, p. 35). The use of social media during times of crisis has also been important during my time in the military, and is one of the reasons I have chosen this subject as an elective. We are responsible (if called upon) to provide HADR (humanitarian assistance disaster relief) support to countries within Australiaâs near region. Part of my role is to monitor social media to try and get an insight of what to expect when we arrive and also to assist in planning, including finding the trending hashtags and sites. I can only imagine what it would be like trying to find out that kind info prior to social media!
Sharks at the golf course after the floods
A major step forward in crisis induced crowd sourcing came in 2007 with the creation of a program called Ushahidi. Ushahidi is a âliberationâ platform that was created in 2007 to afford ordinary citizens a means to report human rights abuses during the Kenyan presidential elections (Ford 2012, p. 33). It enabled Kenyans to document via text message the abuses felt by over 45,000 people, giving a voice to those otherwise silenced by the government enforced media ban (Ford 2012, p. 35). Morrow, Mock, Papendieck and Kocmich (2011, p. 4) found the use of Ushahidi during the 2010 earthquate in Haiti provided an impressive proof of concept for what can be achieved through crowdsourcing in times of crisis. Platforms such as Ushahidi allow people to share views from disparate locations and can become an important tool for the dissemination of politically motivated content (Ford 2012, p. 33). They found crisis mapping in the aftermath of this natural disaster provided geographically precise and accurate information prior to the deployment of the UN and other organisations, especially in the early stages (Morrow et al. 2011, p. 4) The ABC trialled the platform after seeing its effectiveness during natural disasters in Pakistan and Haiti, but also struggled with how to ensure that information is verified (Posetti & Lo 2012, p. 3). The future for this kind of project involves âbig dataâ verification, which cross references key words and phrases to digitalise the verification process (Ford 2012, p. 39).
Ushahidi Mapping Example
This short video explain Ushahidi in 40 seconds
References
Bruns, A, Burgess, J, Crawford, K & Shaw, F 2012, â#qldfloods and @QPSMedia: Crisis Communication on Twitter in the 2011 South East Queensland Floods, Brisbane ARC Centre of Excellence for Creative Industries and Innovation, viewed 11 January 2019, https://eprints.qut.edu.au/48241/1/floodsreport.pdf
Ford, H 2012, âCrowd Wisdomâ, Digital Frontiers, viewed 11 January 2019, https://journals-sagepub-com.ezproxy.lib.swin.edu.au/doi/pdf/10.1177/0306422012465800
Morrow, N, Mock, N, Papendieck, A & Kocmich, N 2011, âIndependent Evaluation of the Ushahidi Haiti Projectâ Research Gate, viewed 12 January 2019, https://www.researchgate.net/profile/Nathan_Morrow/publication/265059793_Ushahidi_Haiti_Project_Evaluation_Independent_Evaluation_of_the_Ushahidi_Haiti_Project/links/5451ef8f0cf2bf864cbaaca9/Ushahidi-Haiti-Project-Evaluation-Independent-Evaluation-of-the-Ushahidi-Haiti-Project.pdf
Posetti, J & Lo, P, âThe Twitterisation of ABCâs emergency and disaster communicationâ, Australian Journal of Emergency Management, The, vol. 27, no. 1, pp. 34-39.
Images
Haiti Earthquake Mapping - Ushahidi 2010, retrieved from https://www.ushahidi.com/blog/2010/04/14/crisis-mapping-haiti-some-final-reflections
Now thatâs what you call a water hazard! Flooding brings killer shark to golf course (2011), retrieved from https://www.dailymail.co.uk/news/article-2047291/Killer-sharks-invade-golf-course-Australia-flooding.html
The Ushahidi initiative is such a great way to source information that can straight away be used to benefit those who submit and are in the immediate area.


















