The Blue Improvement

An app is a great tool to help a company, when the company needs a certain thing! The company I'm working in, do need a helping hand to insource new people, so the new-commers can understand what they are doing, why they are doing it, and how they are doing it! Otherwise there will be mistakes maken, and mistakes are welcome, because when you don't mistakes, how can you become better if you're doing the things right all the time?

So today was about Design Thinking - Basic of graphic design.

Design and the basics of it, is a good thing to know if you are gonna work with it in the future. You can use it in a company that's up and running already, but you can also use it, if you are going to start your own business! This is a very interesting subject, and I a lookin foward to the next lesson already!

Service-BluePrint!

Yesterday I was on my job for some pictures for this blueprint! All went fine, BUT, remember to take all the right pictures! Never the less, this is what I have archived so far!

So this is my process map, over the company i'm currently working in. Many danes know this company, both good and bad things to say about it.

My teacher told me, to do a process map and explain where the things in the process can go wrong, and believe me, THERE IS A LOT that can go wrong! You know the workplace well, especially after 5 years of working there.

The red boxes are things that can go wrong in the process of dispatching a customer.

Dagen i dag har været tung! De dage kommer og går, men man skal igennem, så man må man lige tage sig selv i nakkeskindet og tage den med hård hånd!

Dagens undervisning har stået på SST = Self Service Technology. Har du lagt mærke til det når du f.eks. handler i Bilka eller Netto? Eller når du har skulle have en gang slatten burger fra McDonald eller Burger King? De skærme som står klar til det, kaldes for "Self Order", og dét går under ovenstående kategori.

Hvorfor er de der? Hvad skal vi bruge dem til? Hvad tænkte firmaerne på? De spørgsmål, og flere til, er blevet besvaret i dag. Det er nemt! Det er bekvemt og brugervenligt, og det har du sikkert lagt mærke til. Det er fantastisk! Det går hurtigere, i nogle tilfælde, men i de fleste! Tænk over det i din egen hverdag, og se om du kan komme i tanke om nogle steder der har det.

I bilindustrien er man begyndt på det. :) F.eks. har VW tjek-ind skærme. Mange af de andre bilmærker har også en menu på deres hjemmeside, hvor du selv kan booke tid på værksted. Prøv at lægge mærke til det, næste gang du er ude handle, elle når bilen f.eks. skal til service!

Todays lesson in "Digital Track" was about different kinds of customerservices. How the customers are going to remember you, what was special about the service and also the goods etc.

We got a task from our teacher and we should pick a company, where things could be musch better! I've chosen Thansen, since I have been working there for 5 years, and I have identified multiple problems. The problems are listed below on the picture.

After som time working on it, it became much bigger!