Retail Rants and Ramblings~

Department Store

CA

(At my store, when putting items on hold we typically write the customer’s name on a bit of receipt tape and attach it to the clothing. Items are held for 24 hours.)

Customer: Hi, I put some clothes on hold yesterday? My name is [unusual name].

"so we are. carry on, cat"

When a call starts with “I spend a lot of money here!”

w o w

wooooooow

WOW

wow

Customer: “Looks like you needed something to do.”

Me: 

Ottawa, Ontario, Canada

Because we sell feed and seed which is stored in a back warehouse, we have a book full of codes to punch in so we don’t have to scan the large bags. It can be confusing at first for new employees to learn where in the book different things are.

Customer: I want a *name of feed*

I look through the book and quickly find what she asked for and proceed to punch it in.

Customer: You know, last time I was in the young guy behind the counter had no idea what he was doing.

I realized she was talking about a new guy who had started the previous week.

Me: Oh, really?

Customer: Ya, he was taking forever to find what I wanted in that book. I just left. It was ridiculous.

Me: Oh, that must have been our new guy. He just started the other day and is still getting to know the code book. There are so many codes that it can be confusing.

Customer: Well he should have known how to find my feed!

Me: Well, he’s still learning. I’m sure that after a few days he will be able to look things up no problem. It took me a while, too.

Customer: Well you should have been here with him to show him where it is.

Me: Honestly, 99% of the time there is someone here to help him learn. You must have just caught us at a bad time.

Customer: Well its bad service!