AT&T Fails

http://consumerist.com/2011/10/returned-iphone-within-30-days-still-charged-350-etf.html

i strongly urge you to submit the request in writing with proper documentation to at&t INCLUDING your intention of filing a small claims action - neither party is allowed to be represented by an attorney and at&t does not like having to spend the time & money for an employee to sit at the courthouse. if you need to - the court fees can be included in the amount being requested AND can also be waived based on income. too, if you can document the time & effort spent on these calls attempting resolution, etc. - i would add that to the small claims amount. google it up - i am pretty sure even 'the consumerist' site had a section on people suing such companies in small claims and how to proceed. i would also suggest for the more couch inclined that any local tv channels usually have a consumer reporter that enjoys such stories - remember - have your documentation showing your previous attempts and document why they owe you money (your service agreement saying 30 day period is valid to begin with).

AT&T's record is irredeemable in my eyes at this point. There have been too many FAILs, too little customer service, and I have completely had it. I plan to defect to Verizon as soon as possible.

My bank account was debited $466 for my AT&T Bill this month. WTF?  Is this some kind of ridiculous retribution for the fact that my wife pulled her account last month to switch to a provider that actually has cell reception in our town? Not to mention, she already spent several hours on this issue previously and was assured AT&T would credit our account for the erroneous charge. Looks like we'll be spending several more hours trying to straighten this out. Thanks AT&T. UGH.

Just wanted to call my cousin, wish him a happy bithday. AT&T had other ideas. Thanks AT&T.

Trying to purchase a domain name and need to consult with my colleague on the details of the purchase. He is not reachable any way but text right now, but my phone has 0 bars, so no texting for me. While trying to do this I notice that my text app on the iPhone is littered with little red exclamation points for all the attempted texts I have been unable to send recently. Thanks AT&T!

Tried calling home, just to check and make sure my wife had not already picked up the groceries on our list before I stopped at the store on my way home. Could not call out. Got home, she had also purchased groceries. Thanks AT&T!

Today I left home to run an errand and could not call out all along Sab Pablo Ave When I finally got service, she had called me and left a voicemail. Then I got through to her and the reception was too spotty to carry on a conversation. Thanks so much, AT&T.

Thanks AT&T!