Wondering on Wandering

I am off to Sydney for two weeks for some overdue family time, and, being an entrepreneur, need my international data. Like an entrepreneur, I have no time to call Verizon, my carrier, to ask about upgrading for the month so I jump on a support chat at half hour to midnight...

I start off asking a few questions...locating my account...we realize I actually need to talk to a rep.  I get the number from my chat host, Kimberly...and then this happens. My conversation is as follows:

So a perfectly fine conversation becomes sadly sub par. Granted, I have a strange name. Granted, it’s 11:30 pm EST. But you have access to my account....surely, my account or at least some big data analytics would tell you I am a woman.

Or, even better, what ever third party contracted to do this has at least at some point employed a native US speaker to go over what is and what is not acceptable language. I don’t think I’m sensitive but “Sweety” sounds at worst demeaning, and at best just straight weird.

#rantover

BTW this was the final sign off: