Aug 10, 2018
Verizon tech called to say he had me on schedule for this afternoon, but had time this morning. This after a week of no contact, and no effort to even schedule the appointment. Turns out the problem the engineer had to solve was a software issue in their order system. Nothing physical, no problem with my home, just a software glitch that resulted in a 9 business day delay with zero communication in the interim. I can't afford an internet connection with a company that treats customer service like it's not only optional, it's not something they need to concern themselves with. #verizonfail #customerservicefail #imstickingwithxfinity
