Client, over the phone: The vet there did a terrible job on my dog's mass removal! The incision has come apart!
Us: Okay, let's try and figure out what happened. Did you keep the cone on?
Client: No! It's on the side of her face, she can't reach that so I took it off!
Us: .... yes she can? And also she can rub against things?
Client: She hasn't moved at all for 2 days! She hasn't rubbed against anything! Her face is bleeding and it's your fault!
Us, having looked up the surgery: So... the mass we removed was on her hip...
Client: NO! It was on her FACE. I need you to repair it NOW.
Us: It's 4:15. We close in 45 minutes. You can drop her off tomorrow and we'll see what's going on with whatever is on her face?
Client: NO! Not good enough! I'm going elsewhere!
....
I canNOT wait to see the medical record from the emergency clinic. But yeah, we took a mass off this dog's hip. I was there for the surgery.















