Tragofone

Mastering the ins and outs of IP PBX systems

At its core, an IP PBX (Internet Protocol Private Branch Exchange) is a communication system that enables voice and data communication through the internet rather than traditional phone lines. It is a modern and flexible alternative to legacy PBX systems that were once the norm in business communication.

There are several types of IP PBX systems available such as:

Hosted IP PBX: A cloud-based solution that is hosted by a third-party provider

On-premise IP PBX: A locally installed solution that is managed by the business.

Virtual IP PBX: A hybrid solution that combines the benefits of both hosted and on-premise systems.

How IP PBX phone systems keep your business connected

IP PBX enables voice and data communication by converting analog voice signals into digital signals that can be transmitted over the internet. This process is known as digitization and is essential for VoIP (Voice over Internet Protocol) communication.

When a call is made using an IP PBX system, it is routed through the PBX server and then to the appropriate destination. This process is known as call routing and is done using a set of rules and algorithms that determine the best path for the call to take based on factors such as location, time of day, and caller ID.

Once the call reaches its destination, it is handled by the recipient’s phone or device. This process is known as call handling and can involve various features such as call forwarding, voicemail, and call recording.

Technology behind IP-PBX phone systems

One of the key technologies that enable IP PBX to work is SIP trunking. SIP (Session Initiation Protocol) is a signaling protocol that enables voice and video communication over IP networks. It allows multiple devices and applications to communicate with each other seamlessly, providing a flexible and scalable communication infrastructure.

Another important protocol used by IP PBX is VoIP. VoIP is a technology that enables voice communication over the internet. It works by converting analog voice signals into digital signals that can be transmitted over the internet. VoIP technology is an integral part of IP PBX phone systems and enables businesses to make and receive calls using their existing internet connection.

Businesses can enjoy advanced features and functionalities that were once only available to large corporations with expensive legacy PBX systems by leveraging technologies such as SIP trunking and VoIP.

Unlocking the power of IP PBX: Features

Here are the main features of an IP PBX system:

Call routing and forwarding — Call routing and forwarding are essential features of any IP PBX system. They allow businesses to route calls to the appropriate destination based on factors such as time of day, location, and caller ID.

IVR (Interactive Voice Response) — IVR enables businesses to create custom voice menus that guide callers through a series of options and allow them to select the department or service they need. IVR helps to reduce call wait times and ensures that callers are directed to the right destination.

Call recording — An essential feature for businesses that need to keep records of their calls for legal or compliance purposes. It enables businesses to record and store calls for later review, ensuring that important information is not lost.

Call conferencing — A powerful feature that allows businesses to host virtual meetings and collaborate with colleagues and clients from anywhere in the world. It enables multiple users to join a call and share information in real-time, increasing productivity and efficiency.

Voicemail — Enables businesses to receive and store voicemail messages when they are unable to answer a call. This ensures that important messages are not missed and that callers can leave a message for a callback.

Call queuing — Allows businesses to manage high call volumes effectively. It enables callers to wait in a queue until an agent is available to take their call, reducing the risk of lost calls and missed opportunities.

Empowering business communication: Benefits

The following are the benefits of IP PBX that businesses communications can make the most out of:

Cost savings — One of the most significant benefits of IP PBX phone systems is cost savings. Unlike traditional PBX systems that require expensive hardware and maintenance, IP PBX phone systems use existing network infrastructure, which significantly reduces upfront costs. Moreover, IP PBX phone systems can be managed remotely, further reducing the need for onsite IT staff and associated costs.

Scalability — Scalability is another key benefit of IP PBX phone systems. They can easily scale up or down to meet the changing needs of a business, making them a flexible solution that can adapt to growth or contraction. This is particularly important for businesses that experience seasonal fluctuations or rapid growth.

Flexibility — Flexibility is another advantage of IP PBX phone systems. They enable businesses to communicate seamlessly across different locations and devices, which is essential in today’s increasingly mobile and remote workforce. Employees can work from anywhere in the world and still have access to the same communication tools and features, ensuring that they stay connected and productive.

Productivity — IP PBX phone systems can enhance productivity by providing advanced communication features and tools. From call routing and forwarding to conferencing and voicemail, these features help to streamline communication and ensure that employees can work efficiently and effectively. This can translate into increased productivity, improved customer service, and better business outcomes.

By leveraging the power of the internet and advanced communication technologies, businesses can communicate seamlessly and efficiently, no matter where they are in the world.

Unleashing the potential of softphones with IP PBX phone systems

Detailed analysis of the types of softphones

In the world of VoIP, the decision of which softphone platform to use as a substitute for a traditional desk phone can often be a matter of personal preference or convenience. The three main options available are a mobile phone app, a desktop app, or a webphone. Regardless of the platform selected, one can expect similar features and functionalities to be offered across all softphone options.

#1. Mobile Softphone App

A Mobile App Softphone is a type of softphone that operates on mobile devices, such as smartphones and tablets. Unlike traditional desk phones, a mobile softphone app utilizes internet connectivity, or Voice over Internet Protocol (VoIP), to transmit voice and multimedia communications.

Advantages of a Mobile Softphone App

Anywhere accessibility: The mobile app softphone is a fantastic solution for individuals who are always on the move. With a mobile softphone app, you can make and receive calls from anywhere, as long as you have an internet connection.

Improved productivity: Having a softphone on your mobile device eliminates the need to transfer calls or miss important business calls when you’re away from your desk. This increased connectivity and mobility can result in improved productivity and faster response times.

Cost-effective: A mobile app softphone eliminates the need for a physical desk phone, which can save you money on equipment and maintenance costs. Additionally, making calls through the internet typically costs less than making traditional phone calls.

User-friendly Interface: Most mobile app softphones have a user-friendly interface that is easy to navigate and use. With just a few clicks, you can make and receive calls, send instant messages, and access your contacts list.

#2. Desktop Softphone App

A desktop softphone app is a software-based phone that allows users to make phone calls over the internet from a computer. It functions like a traditional phone, but instead of relying on hardware, it relies on software. Softphones can be used for voice, video, and instant messaging and can be installed on a variety of devices, including desktop computers, laptops, tablets, and smartphones.

This makes it ideal for remote workers, businesses with multiple locations, and teams that need to stay connected on the go. Additionally, softphones can be integrated with other software tools, such as email, chat, and file sharing, to create a seamless communication and collaboration experience.

One of the best features of a desktop app softphone is the ability to make and receive calls directly from a computer. This is especially helpful for businesses that require employees to be on the phone for extended periods of time as it allows them to use a comfortable headset and microphone to make and receive calls, rather than holding a traditional phone handset for hours on end.

Moreover, desktop app softphones often come with a range of additional features that can improve productivity, such as call forwarding, voicemail, call waiting, and caller ID. They can also be customized to suit the unique needs of a business, and may even be white labeled to feature a business’s branding.

#3. Web Browser Softphone App

A Web Browser Softphone App is a type of softphone that operates within a web browser. It allows users to make and receive calls, send messages, and access other communication features directly from their browser, without the need for additional hardware or software.

They are becoming increasingly popular due to their convenience and ease of use. A web browser softphone app can be accessed from any device with an internet connection, making it easy for users to stay connected while on the go. Loaded with a variety of features, such as call recording, call forwarding, and video conferencing, they are a versatile communication tool for individuals and businesses alike.

One of the key benefits of web sip client is their scalability. They can be easily deployed across an organization without the need for additional hardware, which can save businesses both time and money. Additionally, many Web Browser Softphone Apps such as Tragofone are customizable, allowing businesses to brand them with their own logos and colors.

Another benefit of Web Browser Softphone Apps is their compatibility with other communication systems. Many Web Browser Softphone Apps can be integrated with email, chat, and other communication tools, allowing for a seamless and unified communication experience.

Overall, web based sip client offer a range of benefits and are a valuable tool for businesses and individuals looking to stay connected and communicate more efficiently.

Features that put softphones in the spotlight

Softphone technology brings the traditional telephone experience to the next level, offering a range of innovative features that complement the standard capabilities. Some of the most notable features of Softphone include:

#1. Acquire a Secondary Telephone Line Without a SIM Card

Acquiring a virtual telephone line through a softphone offers numerous benefits. This allows you to receive calls from anywhere in the world and on any device, simply by dialing your virtual number. Once installed on a phone, this secondary line operates just like a regular phone number and can be easily redirected globally. This feature makes it effortless for business professionals and entrepreneurs to distinguish between their commercial and personal calls, all from the same device.

#2. Flexibility and Accessibility

The portability of a softphone allows you to answer calls on-the-go, freeing you from being tethered to your desk. Whether you’re in a meeting or simply moving about the building, you can stay connected and be available to customers at all times.

#3. Flexible Call Forwarding

Business Telephony Explained

A business telephony app is a platform that can be accessed from anywhere, using a desktop computer or mobile device, and offers a range of features to improve communication and productivity.

Business telephony apps offer a range of key features that help businesses improve their communication and productivity. Some of the key features include call management, voicemail, call forwarding, and the ability to manage multiple lines from one platform. Other features may include automatic call distribution, call recording, and integration with other business systems, such as CRM and email.

Business telephony applications come in various forms, each of which offers unique features and functionality. The three main categories of business telephony applications are:

#1. Cloud-based

Business Telephony Apps

Cloud-based telephone systems, also known as fully hosted or cloud PBXs, are a modern and efficient solution for small businesses and SMEs. These systems use cloud technology to control and manage telephone calls, eliminating the need for expensive on-site hardware.

With a cloud PBX, small businesses can enjoy a host of benefits, including low rollout costs, reduced maintenance costs, and increased flexibility. This makes them an ideal choice for companies looking to upgrade their existing telephone systems or those just starting out.

#2. On-premise

Business Telephony Apps

On-premise applications offer greater control and customization compared to cloud-based solutions. With these apps, you have the ability to install and run them on your own servers, giving you direct access to the data and control over the system’s configurations. This level of control is ideal for businesses that require highly customized solutions or have strict security and privacy requirements.

However, this level of control comes with a trade-off. On-premise applications are typically more expensive than cloud-based solutions and require a higher level of technical expertise for both setup and ongoing maintenance. These apps also come with additional costs such as server hardware, software licenses, and the need for an in-house IT team to manage the infrastructure.

#3. Hybrid

Business Telephony Apps

Hybrid applications provide a balanced solution for businesses, offering the advantages of both cloud-based and on-premise solutions. As the name implies, these applications bring together the best aspects of both worlds, providing a flexible and scalable solution that is tailored to the specific needs of each business.

With hybrid applications, businesses have the ability to enjoy cost-effectiveness and ease of use that is associated with cloud-based solutions, while also retaining a certain degree of control and customization through on-premise installations. This allows companies to take advantage of the benefits of both solutions without sacrificing one for the other.

In conclusion, the type of business telephony app you choose will depend on your specific needs, budget, and technical capabilities. Whether you opt for a cloud-based, on-premise, or hybrid solution, the key is to choose an app that will meet your business’s current and future communication needs.

Benefits of using a Business Telephony App

The utilization of a business telephony app can bring about a multitude of benefits for companies of all sizes. Here are some of the key advantages of using such a solution:

#1. Improved Communication

With a business telephony app, communication between employees and clients becomes seamless and efficient. This leads to an increased flow of information and improved collaboration among team members.

#2. Increased Productivity

The use of a business telephony app eliminates the need for manual tasks and reduces the time spent on administrative work. This leads to increased productivity, freeing up time for more important tasks and projects.

#3. Cost savings

VoIP phone systems use the internet to make and receive calls instead of the old-school physical copper wires. What makes VoIP popular is the fact that unlike traditional hard-wired phones bound to a desk, VoIP is location independent. This one quality along with a plethora of other benefits makes a strong case for VoIP enabled softphones in today’s highly mobile and flexible work culture.

Understanding dialer phone app

Dialer phone apps or softphones is basically an app or a software that can be installed on a computer (desktop or laptop) or a smartphone to handle calls, manage contacts, collaborate with peers and supervisors, and a lot more. Quick to deploy, no hardware installation, easy to maintain, and cost-effectiveness are a few factors that make softphones a lucrative product not just for business owners but also telecom companies.

These feature rich phone systems powered by the internet and military grade security is what new-age enterprises need. As a telecom company not having a dialer phone app as a product offering is actually a big business opportunity loss.

Dialer Phone Apps – Disrupting Telecom for good

The telecom sector has its roots in PSTN which demands hefty investments in physical infrastructure. Scaling your team with a PSTN communication system entails laying new network cables, acquiring new hardware, and the whole paraphilia.  Features such as call waiting, forwarding, recording also come at a premium.

Dialer software is a complete departure from this old school technology. It minimizes and to an extent eliminates the initial set-up and hardware costs as it is essentially a software powered by the internet. All data exchange be it audio, video, files, etc. are in the form of small data packets over the internet. Scalability is not an issue and an upgrade to the latest version just means a simple software upgrade.

As a telecom company you can offer a subscription based service to your clients including advanced call features as a package. The advantage and the edge dialer phone apps have over PSTN are far too many, no wonder more and more businesses are making the shift to VoIP and demanding softphones.

But it is not them alone that stand to benefit, telecom companies can benefit by offering dialer phone apps as one of the product offerings. Let’s walk through them one by one.

#1. Cost and convenience

We have clearly established how VoIP dialer software is easy to install,  doesn’t need expensive hardware installation or phone lines, is easy to scale and upgrade making it a truly cost-effective and convenient technology. Since it utilizes the internet to place calls facilitating international calls is cheaper, a benefit you can pass on to your customers too.

There is a reason why telecom companies across the globe are building internet protocol (IP) based networks to provide both voice calling and broadband services. Relying on such IP-based networks is far more convenient and eliminates the need to maintain a separate PSTN for call services.

#2. Easy to maintain infrastructure

The traditional PSTN relied on copper wire phone line networks. As these networks aged these had to be regularly repaired and in many cases replaced as well. The outcome is exponentially high maintenance costs. Not to forget these age old physical networks of phone lines were highly vulnerable to bad weather, storms, and similar situations. Maintaining VoIP infrastructure is fairly easy.

#3. A solution which is in high demand

New age entrepreneurs are pushing the boundaries and not restricting business operations to a certain area. In order to attract the best talent they are also experimenting with new work models like remote and hybrid work. This new, bold, and mobile style of working requires communication and collaboration tools that are easy to use, flexible, and secure. A dialer software ticks all these boxes and more. Offering a dialer phone app thus means more business streams and a potential to generate more revenue.

#4. Unified communication

Dialer phone apps offer users more than just voice calls. Users can place and receive voice calls, do instant messaging, and video conferencing through one system. Softphones such as Tragofone also enable users to switch between devices seamlessly in an ongoing call.

The unexpected turn of events over the last two years led enterprises of all sizes to transition their workforce to a remote/hybrid work model. Though people have started returning to the office, it looks remote and the office will co-exist. This sudden change in scenario posed a major challenge more so for small businesses, to make the right collaboration tools available to their remote teams. In today’s highly competitive environment a business cannot afford to lose touch with its customers, which is why having a flexible and technically advanced communication tool has become a key requirement.

The remote work scene also started the trend of BYOD (bring your own device) with a majority of work from home employees using their own devices (desktop or mobile phone). This led to a rise in demand for packaged mobile solutions and corporates adapting dialer phone apps or softphones in a big way. This is the current demand and telecom companies must make the most of this opportunity.

9 Benefits telecom companies can extend to clients

#1. Easy installation

Dialer phone apps can be downloaded on any device (Android, iOS, Mac, Windows)  eliminating the need for hardware installation, cabling requirements, or dedicated lines. In an event where a dialer app requires a software upgrade, telecom companies can give an option to upgrade to the latest version for free to existing subscribers.

#2. Easy to scale

Expanding your team to cater to the upcoming festive season? With a dialer software adding new phone numbers is possible without adding new infrastructure. New employees simply need to install the dialer app on their smartphone/desktop, login with the credentials, and get connected to the office phone system right away. WebRTC dialer apps such as Tragofone can be launched directly on the browser as well.

#3. Privacy

Remote work means using a personal mobile, however sharing personal contact details with random customers is not the most comfortable thing to do. Making and receiving calls using a dialer phone app eliminates the need to disclose personal phone numbers to peers, supervisors, vendors, and customers.

#4. Collaborative tools

What is a Webphone?

A webphone can be directly launched on a web browser enabling calls to landlines or other internet based phones. It also facilitates two-way international phone calls from a web browser. Webphones are powered by WebRTC and require high-speed internet access, a computer with a microphone and speakers to make calls. These new age cutting-edge communication tools have all the functions of an avant-garde business phone service at its core. The capability to make calls from a computer makes a webphone as one of the most effective tools for sales and support teams to communicate with overseas clients and team members.

The WebPhone is a feature rich unified communication hub, enabling users to:

Make and receive from their computer

Dial extensions

Forward calls

Initiate conference calls

Communicate and collaborate with peers, subordinates, managers, vendors, and customers

Webphones come equipped with all the basic features that are available on desk phones such as conference calls, callback requests, and then some more.

Technology powering Webphone

Webphones work on WebRTC technology that’s built into web browsers to support voice communications. This is a preferred and standard technology because it is a stable and secure open-source framework and ensures high sound quality.

Webphones have an easy-to-use interface and clickable buttons like a phone dial pad to make calls. Compatible with macOS, Windows, Linux, and Android devices these phones enable an user to login with their credentials, connect a headset to their device and start making and receiving calls.

Decoding WebRTC

WebRTC refers to an open-source HTML framework that powers IP voice communications from a web interface or browser. One of the most stable open-source technologies, WebRTC is compatible with most of the new age web browsers. Its easy availability has made it the underlying technology for most webphones.

Good to know terminologies for Webphones

Web Browser

Be it surfing, reading an ebook, watching videos we do it all on a web browser. With webphones we can now even make calls through these browsers. In simple terms, web browser is the screen on which you “browse” the internet. The most popular and commonly used browsers are Google Chrome, Mozilla Firefox, Safari, etc.

VoIP

Voice over Internet Protocol, is the technology that makes calls to be made over the internet possible. With advancements in internet technology VoIP has become extremely popular as it affords users much more flexibility and mobility when compared to traditional phone systems.

Business Phone System

These are phone systems in-built with tools that cater to the communication requirements of an enterprise. These are communication systems packed with top-of-the-line features and technology that lets users access them via web-based applications.

Webphones vs Traditional phone system: What is better for business?

In the current business environment where remote teams are the norm and customers seek instant gratification, a traditional phone no longer makes the cut. Why, because they restrict the mobility and flexibility which is a basic requirement in today’s scenario. The plethora of benefits that webphones offer in comparison to a traditional phone make it an ideal choice for your business.

A business webphone enables users to log into any device using their credentials and be instantly connected to their business phone line. Till the time a user has good internet connectivity and an internet compatible device they can be connected to their office phone system. Webphones thus allow organizations the flexibility to allow remote work and enable mobile teams (sales, marketing, and senior management) to stay connected even when on the go.

Tragofone is one of the few webphones in the market with top notch features like – call transfer, call hold, live chat, mute, 3-way conferencing which is at par with all features a desk phone offers. However, what makes webphones a preferable choice over desk phones are the extras like click-to-call, file sharing, seamless switch between devices in an on-going call, third-party integrations with other cloud platforms such CRM, Help Desk, and a lot more.

Benefits of Webphones

#1. Boost in sales

Webphones are intuitive programs which are not only user-friendly. They can be combined with other great internet features making it possible to seamlessly perform multiple tasks simultaneously like messaging, sending emails, automating the calling process and a whole lot of other things. This means agents can make and attend more calls in the same time frame and optimize their overall productivity and efficiency. All of this helps in significantly boosting sales.

#2. Cost saving

Webphones are essentially a software/program for making calls. This means no expense on setting up an infrastructure and buying phones/devices. On an average businesses can save anywhere between 30% to 50% costs on communications by switching to cloud-based VoIP systems.

#3. Enhanced customer service

New-age customers use several channels of communication and expect customer service teams to be at their beck and call 24×7. With webphones customer service agents have easy access to their office phone system enabling them to provide support by making calls with a phone for the web anytime and anywhere. This means very few instances of unanswered calls, call drops, and delivering better customer service.

#4. Flexibility

With web-based phone applications making calls from anywhere is a whole lot easier. Traditional phones on the other hand confine people to their office desks which means companies do not get the flexibility to adapt a remote or hybrid culture. This flexibility that webphones give to organizations makes it such a popular choice across the board.

#5. Secure environment

Cybercrimes are on the rise. However, webphones provide end-to-end encryption which means sending and receiving critical business information, conducting online conferences and meetings can now be done in a safe  online space without the fear of it being intercepted.

#6. Seamless and easy internal communications

All employees of an organization from top to bottom are logged into the same phone system from their devices. Moreover, webphones enable employees to communicate even through instant messaging, chat groups, and video calls besides regular calling. This makes reaching out to any employee super convenient and easy. Icing on the cake, employees are  connected with each other right from their browsers which means no add-on cost for intra-office communication.

#7. Bring Your Own Device (BYOD)

Bring your own device (BYOD) is the new and preferred trend both among employers and employees. As the name suggests BYOD  means employees are allowed to use their personal device at work rather than a company-provided device. This is a win-win for both as individuals get to work on a machine they are comfortable working on, and employers do not have to bear the hefty costs of getting every employee a new system on joining the organization.

Drawbacks of Webphones

Every technology has its own flaws and webphones are no different. By now we know that webphones are essentially a software phone meaning the device on which you are logging in must have a good in-built microphone and speaker to support the full HD voice that traditional desk phones offer. Second, a good quality high-speed Internet connection is non-negotiable because that is what essentially is the DNA of a webphone. No internet means no webphone. However, given the current scenario, the internet is everywhere and so are laptops and desktops fitted with top of the line microphones and speakers.

Features of a Webphone

A web phone dialer has all the core functionality of a traditional business phone service and then some more. Let’s find out what these are.

#1. Outbound Calls

WebRTC enabled phones such as Tragofone, enable users to make both domestic and international outbound calls directly from a web browser without and plug-ins or app downloads. Users also have the option to choose which caller ID they would like to display on the recipient’s end when they initiate such calls. (including a local number in case of international calls). This is particularly helpful for cold calling and sales agents as they are more likely to respond to calls from a local number they recognize.

#2. Inbound Calls

Bria Mobile — Harnessing the power of voice

Bria Mobile for iOS and Android offers HD voice and video calling, like most softphones, to keep employees in touch when they’re on the go. Furthermore, thanks to the app’s user-friendly UI, individuals or teams can utilize the native contact list on their devices to make voice and video calls for on-the-spot meetings, send real-time messages, and check team members’ availability while at work, at home, or while traveling. But what does Bria Mobile offer that makes it stand out from the crowd?

Colleagues can interact from anywhere as long as there is a public internet connection since team voice is hosted in the cloud. Internal communication that uses team voice is effective everywhere. This is in contrast to using a premise-hosted phone system, such as a PBX, which you may only be able to access over a VPN or while physically present in the building.

Moreover, each Bria Teams subscription offers the option to add up to five additional SIP accounts; however, these accounts are not required to be used for team communications. Your personal VoIP server plan minutes are yours to keep for external communication. Calling team members does not need users to dial personal numbers.

For further privacy, Team Voice encrypts each and every call. Up to 10 other team members can participate in audio calls, while three team members can participate in video calls. Teams can communicate face-to-face or over audio calls from any location where they are working. The HD audio and video service make use of the OPUS and VP8 codecs, which deliver more realistic and pleasant-to-the-ear audio. Team Voice also provides up to 1080p video capabilities for two-way video calls. This is good because SIP extension calling with HD audio isn’t usually supported by external PBXs.

Tragofone taking over

Tragofone is a cutting-edge communication solution that combines the convenience of a mobile app with the powerful features of a business phone system. Designed with user-friendliness in mind, Tragofone sets a new standard for enhancing customer engagement and productivity.

Here are some of its key features:

#1. Seamless audio and video calling with WebRTC technology

Tragofone utilizes the power of WebRTC, a technology supported by the World Wide Web Consortium (W3C), to provide effortless audio and video communication. It seamlessly integrates with IP PBX system, Class 5 SoftSwitch, Call Center, and Custom APIs without the need for additional software or plugins. Tragofone is the only VoIP mobile dialer on the market to support WebRTC.

#2. Easy auto-provisioning

With Tragofone’s auto-provisioning feature, users can activate their service and configure their settings with ease through a web interface.

#3. Push Notifications

With this feature, you will never miss an important call or message, as you will receive an instant notification on your device. Whether you’re on the go or in a meeting, Tragofone’s push notifications keep you connected and in the loop. This feature enhances the overall user experience, making communication more efficient and convenient.

#4. Multi-language support

Tragofone offers multilingual support to accommodate customers who prefer to communicate in their preferred language.

#5. White labeling

Tragofone can be integrated as a white-label mobile dialer app, allowing businesses to display their own brand name and logo on the welcome screen. The user interface, fonts, and colors can also be customized to align with the brand.

#6. ERP integration and database compatibility

Tragofone supports integration with external programs such as CRM, making it an ideal solution for call centers and businesses that rely on real-time data exchange. They also giving free PBX integrations support on purchase.

#7. Security and privacy

Tragofone prioritizes the security and privacy of its customers’ communications by using Transport Layer Security (TLS) and Secure RTP (SRTP) protocols to encrypt all incoming and outgoing calls.

#8. High-definition video and instant messaging

Tragofone offers HD video calls and online messaging, allowing users to text from their office line without switching between multiple applications.

How Tragofone gives you the edge

The future of enterprise communication lies in the hands of business softphones that offer ubiquitous connectivity, anytime, anywhere. Tragofone, a leading software-based communication solution, stands out with its flexibility, scalability, and security. It enables businesses to improve communication processes and elevate operational efficiency.

Here are a few ways Tragofone is revolutionizing multiple industries:

Seamless Communication via WebRTC Technology

Tragofone is a breeze to install, maintain, and offers the ultimate in flexibility and scalability. It offers customization to suit the unique needs of your business, with a centralized phone system that spans multiple locations.

Auto-provisioning Made Effortless

Tragofone streamlines IT configurations through an easy-to-use web interface, cutting down on IP address assignment time, reducing configuration errors, improving user onboarding, and minimizing the costs associated with device operations.

Intuitive User Experience

Tragofone is simple to use, requiring only a quick download to your phone for immediate use. It supports a vast array of smartphones, providing a consistent user experience across all devices.

Rich Communication Capabilities

Tragofone is a versatile VoIP mobile dialer application that offers audio and video calls, conferences, chats, data and photo sharing, and more, transforming routine conversations into dynamic business meetings.

Cost-Effective Communication

Tragofone significantly reduces communication expenses compared to traditional PSTN platforms, using VoIP signaling for calls and conferences. With reduced long-distance rates and minimal equipment costs, businesses reap substantial savings.

Custom Branding at Your Fingertips

Tragofone offers a white-label softphone solution that can serve as the public face of your business, incorporating your name, logo, and other branding elements. Choose to make the app public or private, as your brand gains traction among consumers.

Location-Independent Usage

Tragofone can be used from anywhere, offering users the freedom to work on the go. Perfect for telecommuting professionals.

A Wide Range of Technical Advantages

Tragofone, a WebRTC-based softphone, supports 99% of devices, offers top-notch audio and video quality, uses 50% less bandwidth, offers secure encrypted communication, and is compatible with legacy SIP servers, 3G/4G networks, and WiFi.

Live Chat Support

Tragofone also offers live chat support, allowing businesses to provide instant assistance to customers and enhance their overall customer experience. The live chat feature is available 24/7, ensuring quick and efficient resolution of customer queries and issues.

With the added convenience of push notifications, Tragofone ensures that you never miss an important call or message again.

Alternatives to Bria and what they excel at

Now that you know more about Bria, its pricing and how it functions, and what features and benefits it offers, it’s time to start looking into some Bria alternatives and also identifying which provider would be the best fit for your enterprise. Some of the best apps like Bria are listed below, along with what they excel at:

RingCentral Office – Best business-specific softphone app

What is a hosted phone system?

A hosted phone system, also known as a VoIP (Voice over Internet Protocol) phone system, is a phone system that is hosted by a third-party service provider and accessed via the internet. The VoIP phone system and its servers are located off-site, in a data center, and are not stored on the company’s premises. Businesses connect to the system through their service provider and make calls using an internet connection instead of physical phone lines.

5 Reasons hosted phone system are preferred over on-premise PBX systems

You might question the value of upgrading to a hosted phone system or a UCaaS (Unified Communications as a Service) platform. So, here are five key benefits that these solutions offer that can throw down the use cases of  traditional on-premises PBX systems:

#1. Greater cost-saving opportunities

Hosted phone systems offer cost-effective solutions as they are compatible with various types of hardware such as handsets and software like softphones, allowing employees to continue using their familiar devices. Furthermore, it eliminates the need for expensive hardware installations, expenses on phone system maintenance, and recurring costs of in-house IT teams resulting in significant cost savings compared to traditional copper wire-based PBX systems.

#2. Cater to future communication needs

Your company’s telecommunications system must be future-proof so that it is compatible with both modern hardware and software. Hosted telephony efficiently meets this need. UCaaS solution is a dynamic product that evolves over time, providing new features, improvements to existing ones, faster integration with new tools, and the ability to customize through APIs, as opposed to traditional phone systems that are fixed assets.

#3. Ease of scalability

Hosted phone solutions are not based on hardware, which allows them to be highly flexible and adaptable to the growth of your business. This is particularly beneficial for businesses that are planning to expand in the near future or have temporary spikes in demand, such as startups, rapidly growing small businesses, and enterprises.

The scalability of these systems also means that you only pay for what you use, eliminating the need to purchase a fixed-capacity system as with traditional PBX. UCaaS operates on a pay-as-you-go basis, providing the necessary flexibility to meet the changing needs of your business.

#4. Suitable for remote and hybrid workforce

The trend of remote and hybrid work is on the rise, and it is no longer a luxury but a necessity for businesses. Hosted, cloud-based solutions support this flexibility by centering the telephone network around internet access rather than physical hardware, allowing remote teams the same level of access to the phone system as on-site colleagues. UCaaS goes a step further by providing additional features such as video meetings and instant messaging, which are essential for remote teams but not offered by traditional phone systems.

#5. All-in-one solution

Even if your team is not fully remote, a unified communication solution that integrates all your communication channels into one platform is essential for businesses whose communications go beyond just phone calls. This not only streamlines workflows and increases productivity but also offers compatibility with regular office phones. Cloud-based phone system, in almost all cases, is a better alternative as it includes a business phone system and a wide range of additional functionality and flexibility.

5 point checklist for switching to hosted phone system

When switching to a hosted phone system, there are a few things that every business owner must keep in mind. Always tick down these points to ensure a choice of a reliable service provider for your business communication system.

#1. Evaluation of network and internet connection

UCaaS solutions require a robust and stable internet connection to function effectively. Unlike on-premises PBX systems, which rely on traditional voice lines, UCaaS solutions are hosted in the cloud and rely on internet connectivity. It’s important to remember that a poor internet connection can negatively impact the performance of your hosted phone system. Additionally, as UCaaS systems can be used on various devices such as tablets, phones, and laptops, it’s important to ensure that your company’s internal network has enough capacity to support multiple users.

This is particularly important for larger businesses that have not yet invested in these areas. It’s not uncommon to have a good internet experience while having poor voice quality due to the real-time nature of voice communication which requires more data flow than other internet-based activities. Thus, it is crucial to secure a reliable and stable connection before committing to a hosted phone solution.

#2. Check for Security Compliance

Security is a paramount concern for all businesses, particularly when it comes to handling sensitive data. Hosted phone providers should have certifications that demonstrate their compliance with standards such as IP-SEC, GDPR, and HIPAA. This ensures that your hosted phone provider can be trusted to keep your data and that of your customers secure.

#3. Feature selection

Every business has unique needs when it comes to business communication. Therefore, it is essential to chalk out the must-have features of the phone system and match it with the offerings of the service provider. Read on to know which features your phone system must have to meet the standard communication needs of your business.

#4. Go through the contract

When considering a switch to hosted telephony, it’s important to take into account any existing POTS or PRI contracts that may not be due for renewal in the near future. However, some providers may allow you to keep your hardware and phone number, so it’s important to check with them. Also consider the terms of any new contract, such as the length of the contract and the payment structure (monthly or annually) as they can have a significant impact on the overall cost. It’s essential to have a clear understanding of what you are looking for in a new contract, whether it be a long-term commitment or a monthly payment model, to make the transition to hosted telephony as smooth as possible.

#5. Finalize payment terms

Most UCaaS solutions operate on a fixed monthly cost model. However, it’s important to understand if this fixed price includes all the necessary services. Extra fees for specific calls or upgrades can add up and it’s best to be aware of them upfront. These additional costs can include storage, transcription, call recording, integrations, and more. While subscription costs can be factored into a budget, surprise extra fees can be harder to plan for and manage. It’s essential to be aware of any potential additional costs to ensure that your budget is accurate and you’re getting the best value for your investment.

7 mandatory features for your hosted phone system

All hosted phone systems offer different features, but a business must know which features are essential for their business. Here is a list of 7 features that your phone system should provide to help your company reduce costs and improve return on investment:

#1. Auto provisioning

Auto provisioning facilitates the automatic setup and configuration of new devices on the network. It simplifies the process of adding new users or devices to the network, eliminating the need for manual configuration and reducing administrative tasks. Moreover, it ensures that all devices are configured consistently and in compliance with the network’s security policies, reducing the risk of security breaches.

This feature is particularly useful for businesses with high employee turnover or that frequently add new devices to their network. It helps to increase efficiency, reduce costs and improve the overall user experience.

#2. VoIP video conferencing

Why an alternative for MS Teams

There are several features that make Microsoft Teams a crowd favorite. But is the most popular platform always the best in every business use case? The short answer is no, there are alternatives that work really well for other use cases. Let us start by looking at the features that made Microsoft Teams popular and then consider the alternatives to MS Teams available today.

Features of MS Teams

MS Teams brings together instant messaging and audio and video conferencing on one platform. It also supports the creation of messaging channels based on teams, projects or interests. Each channel also has its own storage and one can get additional cloud storage too. It connects with all Microsoft Office 365 products, and if you already own a license for Office 365, Microsoft Teams comes free with the package.

Alternatives to MS Teams

Now that we have looked at the features of MS Teams, let us look at what other communication platforms have to offer. In the process, we will learn of other features that make these alternatives stand out and why they might just be much more solid value than MS Teams.

#1. Tragofone

A VoIP-based SIP softphone, Tragofone is not only a great alternative to MS Teams, but also offers a lot more features than Ringcentral or MS Teams. It has the features of a communication platform, with support for audio and video conferencing and messaging.

It also has all the features of a phone-based system such as call tracking, call recording, and click-to-dial. This makes it very similar to Ringcentral in the approach that it takes. Call analytics are present too, to analyze call queues and manage calls better.

But Tragofone offers so much more out of the box, such as hardware integrations and reporting and compliance in addition to call scripting. Add on the support for white-labeling and this makes it a great choice for a business to rebrand and use as its own.

The dialer app is also easy to integrate with your existing on-premise/hosted telephone system and does not require any changes to the infrastructure. It’s as simple as downloading, entering your credentials and then clicking to call.

Technical support is offered over the phone, email, and through live chat and the agents are available 24×7 to clarify any doubts that businesses may have. Tragofone also offers support for TLS protocol and enhanced security for unified communications in addition to two-factor authentication on login. Multi-lingual support is also available so that you can get your Tragofone softphone up and running, no matter where you are.

There’s support for call routing too, and even if the office calls are routed to mobile phones, there are no additional charges, which makes it a very economical choice for businesses.

Backward compatibility with 3G and 4G networks and support for Wifi means that anyone anywhere can connect using the Tragofone dialer app with anyone anywhere on the Internet. And the backwards compatibility is not limited to just network types. Tagofone works with legacy SIP servers too, without any additional troubleshooting or integration steps required.

There is support for push notifications, despite the fact that the Tragofone app does not run in the background. In this way, it also helps to save battery. It does so by shifting the continuous listening that happens to the server side instead of the mobile.

Lastly, Tragofone offers both hardware and software integration. On the software front, it supports third-party integrations, and integrates well with your existing CRM. It can also integrate with any LDAP(Lightweight Directory Access Protocol), Microsoft Active Directory and ODBC(Microsoft Open Database Connectivity)-compliant interfaces. Since it is WebRTC-based, hardware integrations are supported with devices like Class 5 Softswitch and IP-PBX servers.

#2. Ringcentral

A business communication solution, to begin with, there are a lot of additional features that set Ringcentral apart as a worthy MS Teams alternative. Some common features include audio and video conferencing and chat capabilities.

The features that set Ringcentral apart liken it more to a phone system than just a communications platform. With built-in AI and real-time queue analytics, Ringcentral is designed more with a business case in mind.

Ringcentral also offers a number of integrations (more than 200) but not as many as MS Teams (which offers as many as 700).

#3. Dialpad

A listicle to pick the right softphone for businesses

Businesses are under pressure to transform their business operations into agile, efficient, and economical organizations as the business environment becomes more competitive. Businesses are increasingly embracing softphones for business as their preferred business phone solution as they see the advantages of having a unified communication platform with the capacity to integrate third-party applications.

Softphone apps can be beneficial to a diverse range of businesses, from small to medium-sized firms to global corporations. The flexibility and versatility of this system can be valuable to any organization that has to handle a lot of customer calls.

If you’ve made the decision to upgrade to a softphone system but are unsure which one to choose, consider the following attributes:

#1. Operation System Compatibility

Not every softphone software is compatible with every operating system. Verify the software’s compatibility with your device. Ensure that the softphone app is functional regardless of whether you use macOS, Windows, iOS, or Android.

#2. End-to-end Integrations

The WebRTC-based softphone application should be able to interact with a variety of hardware, such as Class 5 Softswitch, IP-PBX server, custom APIs, and the auto-provisioning system management via REST APIs, without any issues.

#3. Auto-provisioning System

The soft client or softphone should include an auto-provisioning system so that businesses can offer zero-touch provisioning to their employees and customers. The soft client users don’t need to commit their SIP credentials to memory thanks to this feature.

#4. WebRTC Gateway and Push Call Server

The WebRTC gateway for the softphone application should incorporate highly secure interactive audio, video, and chat. This will enable enterprises to implement real-time communication for their employees and customers, even if they operate on outdated SIP servers.

#5. Number Porting

You cannot afford to lose your mobile number since it’s a prized possession. Avoid providers who won’t port your existing phone number while you look for softphone applications.

#6. Customization

Do you have no problems updating the parameter or altering your voicemail message? The leading business softphone program should have a plethora of functions and be simple to use.

#7. Support

A solid support network is essential. Find out what kind of customer service your supplier of softphones provides. Is it always accessible? Does it have a price? Does the support staff assist you in efficiently troubleshooting? Are there instructional videos or training materials available?

#8. Security

Every cloud-based service you add to your organization’s tech portfolio must be secure. Analyze how well your data is protected. Data encryption should be available in the application, ideally in more than one approach. Secure RTP encrypts media in addition to providing security for access control, whereas Transport Layer Security (TLS) safeguards the data on your phone.

#9. Third-party Integration

This is the fundamental appeal of the softphone. Since it’s software, these systems frequently come pre-integrated with whatever applications the vendor thinks their customers will find helpful. Customers can design unique workflows and boost productivity by using these extensions.

#10. Collaboration Tools

Full-featured softphone services provide a list of diverse meeting, communication, and collaborative features that your workforce can use. These functions, including SMS texting, video conferencing, and online collaboration, are available to users through a variety of programs.

Deciphering Tragofone

Tragofone is swiftly establishing standard equipment for small- and medium-sized organizations. This is due to the fact that its capabilities expand far beyond just making calls. The Tragofone mobile dialer app has a multitude of functions built-in, like the ability to manage voicemail, make video and conference calls, send and receive files, and chat and SMS.

Tragofone’s user interface resembles conventional phones even though it isn’t a legitimate phone. Any mobile device that supports the installation of the software will function as a virtual phone. Tragofone can also connect and interface with a diverse range of third-party services and applications because it is software-based, including CRM integration.

What Tragofone encompasses off

Tragofone is a VoIP-based mobile dialer application that offers you both the ease of a smartphone and the robust features of business phone systems. With its user-friendly features, Tragofone sets the bar for businesses when it comes to customer engagement.

Let’s discuss a few of these distinctive qualities that Tragofone brings to the table:

#1. Employs WebRTC to make smooth and seamless audio and video calls

WebRTC has sparked a communications revolution by enhancing and democratizing communication. The World Wide Web Consortium (W3C) supports WebRTC, which enables open standard browsers to share audio, video, and even files using a simplified Javascript-based API. It effortlessly interacts with IP PBX, Class 5 SoftSwitch, Call Center, and Custom APIs, enabling users to make audio and video conversations without installing any additional software or plugins. The only VoIP mobile dialer on the market with support for WebRTC is offered by Tragofone.

#2. Auto-provisioning

Users can activate their Tragofone service through a web interface using auto-provisioning without making any configuration adjustments. As a result, installation deployment and management are swift and effortless.

#3. Multi-lingual support

Along with adopting the other carrier-grade characteristics of the softphone, organizations like Tragofone offer multilingual support so that customers can communicate in a language of their choice.

#4. Can be integrated as a white-label mobile dialer app

White-label dialer softphone applications like Tragofone can be incorporated under a business’s brand to give it the appearance and feel of the brand. Your Tragofone becomes a representative of your business. On the welcome screen, display your brand’s name and logo. You can alter the user interface, fonts, and even the colors. Businesses can amplify the influence of their brand among consumers.

#5. ERP integration with other databases and directories

Some VoIP-based mobile dialer solutions, such as Tragofone, support integration with external programs like CRM. Call centers will benefit immensely from this feature.

#6. Security and privacy

Organizations take steps to safeguard the security and privacy of their communications. These security concerns pertain to softphones, as incoming and outgoing calls can be intercepted and wiretapped by “man in the middle” attacks. Since it minimizes these risks, reputable softphones like Tragofone provide encryption using the Transport Layer Security (TLS) and Secure RTP (SRTP) protocols.

#7. Video capabilities and online messaging

With its video call feature, Tragofone delivers HD video and the opportunity for multiple simultaneous speakers. Users can text people directly from their office line when using online messaging.

Reap the benefits of Tragofone

The best business softphones, which offer connectivity everywhere, at any time, are what enterprise communication will look like in the future. The flexibility, scalability, and security that software-centric communication solutions like Tragofone provide have led to their prominence. Furthermore, it enables businesses to enhance communication procedures and increase operational effectiveness.

The following are a few ways how Tragofone benefits multiple industries:

#1. Communication is smooth and seamless while using WebRTC Tragofone

Best Video Meeting Practices to enhance Remote Team Communication

The recent series of events, technological advancements, and a shift in the business landscape have led most organizations to have a distributed workforce. Video meetings of course emerged as one of the most preferred tools for these distributed team mates to collaborate. However, this also meant people had to push out of their comfort zone and learn and adapt to new technologies. But following certain best practices can make this transition a lot easier and ensure a smooth collaboration and a seamless user experience. Without further ado let’s deep dive into these.

#1. Choose a video communication tool that fulfills your requirements

Any good video conferencing solution for business communications must enable your team members to:

Communicate – Chat and message while on a video call, integrate with any existing chat or messaging channel you may be using.

Collaborate – This includes screen sharing, file sharing, etc.

Provide feedback

Your video calling software needs to fulfill these basic criteria and more. Very few players in the market offer such capabilities so make sure to choose one that fits the bill. Choosing the right software is the first part, the next is to choose appropriate hardware like a high-quality microphone, headsets, and speakers for good sound quality. While most new-age computers and phones have these already built-in, investing in a high-quality headphone still makes sense for a distraction free and noise free call experience.

#2. Train your employees to use the video conferencing software and hardware

It would be a first for many of your employees to interact on a video call with their teammates, share information (screen, documents, etc.) on a call. In a professional environment sharing personal information accidently or forgetting to mute or unmute your call at the right time can lead to a lot of embarrassment and at times losing out on an important client. We have all had days where our seniors had to repeatedly remind us to mute ourselves or switch off our videos during morning meetings and group training.

Make sure to train your employees on the video conferencing software and any hardware involved. Whether a presenter or a participant, your employees should know the minutest of features with regards to the tool to extract the full potential and effective collaboration. Not only this, but they should also be trained on how to resolve minor glitches or any technical snags. Remember, today video meetings are not just restricted to internal meetings.

A myriad of client meetings also happens via video conferencing. The way your employees handle video calls and their basic video call etiquettes speaks volumes about your organization culture and professionalism. Training your staff on the video conferencing tool is therefore a non-negotiable in today’s work culture.

#3. Record your meetings and share highlights with the team

Having a distributed workforce at times also implies having team members working in different time zones. Even if that is not the case, there could be several scenarios where all the concerned participants may not be able to attend a call. This could specially be the case where you may have organized a training session or a webinar for a large group. Even in cases where all participants are present, they may not necessarily register all the information pertaining to the meeting later.

It is always a good practice to record your video meetings and share them with the intended participants. One, people who missed out on an important session can always catch up and in case of any future disputes or disagreements regarding a project, people can always go back to the recording and refer to what was discussed.

In addition, always share minutes of meeting (MOM) after your video meetings as was traditionally done when offline in-person meetings were a thing. Marrying old ideas with new ones can at times yield the best results.

#4. Engaging and interactive video meetings

This one should top the list.  Whether a participant or a presenter, video meetings should always be engaging and interactive. Attending a video call with your videos off dissolves the purpose and significantly impacts the engagement levels of the participant. In most scenarios it is advisable to keep your videos on when doing a video call. Also make sure your background is devoid of any clutter and distractions.

Plan the session such that there are ample opportunities for participants to interact with each other. For example, in a long training session it can be a good idea to break it up into small modules of 20 minutes each and have a quiz after every module. This will ensure participation and engagement.

#5. Seamless transition between varied communication channels

For a  video meeting to be productive and achieve the desired outcomes, it is important to enable participants to multitask without compromising the quality of what they are presenting in the meeting. Like we iterated in the first point, choosing a software or a tool that lets them truly collaborate is the key.

And, how do they collaborate? By giving them access to tools that are easily within their reach during online meetings. This includes chat. Windows, an option to share their screen and important files, so that all participants can refer to the common data points, exchange their thoughts, come up with an action plan or a solution for the point of discussion at hand.  

Online meetings take as much time as in-person meetings. The only time and money you save is on the travel. There may be days when you are in video calls all day long, however, it should not impair you from doing other routine tasks like sending out important emails and approvals. A great tool lets you perform these unavoidable tasks in the background without making an impact on your presence.

Tragofone, a one-stop solution for your video conferencing needs

Tragofone is a softphone app which lets you do more than just calling. Based on WebRTC, Tragofone can be downloaded on your PC or laptop or even your smartphone. Connect with your team members on a video call anytime and anywhere, share screens, exchange files, chat with your team members on the go.

The push notifications feature makes sure you do not miss any calls or messages and eliminates the need to keep the app running in the background. Think of implementing our suggested video calling practices, all of it is possible with Tragofone.

Benefits of Video Meetings

Now that we have discussed how to make the most out of your video meeting tools, let’s walk through the benefits of video meetings.

#1. Improves Communication

The workplace and people’s preferences have undergone a seismic shift. Mobility, flexibility and clarity is of utmost importance which also has been a key driver in the popularity of a remote and hybrid work culture. Video meetings bring both remote workers and in-office employees at one place and enables them to communicate with each other directly leaving no room for any ambiguity.  It enables business leaders to address a large audience without any chaos, long travel schedules, and hefty costs.

#2. Streamlines collaboration and solves problems in real-time