Troubleshooting Sitecore 9 xConnect
I’ve come across some issues with xConnect in Sitecore 9. Things like Experience Profile not returning records and Contact Lists not being updated.
Here are some things to check for when troubleshooting:
1) Your Sitecore license file has expired; the license file now exists in 4 places in a dev environment, and up to 9 places in an Azure environment (i.e. one per webapp).
Each microservice in Sitecore has its own license file, so make sure all are up to date. In a local dev environment check these locations:
wwwroot\sc9dev.xconnect\App_data\jobs\continuous\IndexWorker\App_data
wwwroot\sc9dev.xconnect\App_data\jobs\continuous\AutomationEngine\App_Data
wwwroot\sc9dev.xconnect\App_data
wwwroot\sc9dev.website.com.au\App_Data
2) Check that the Windows Services for xConnect Marketing Automation and xConnect Search Indexer are running.
3) Rebuild the xDB Index; see here: https://doc.sitecore.net/developers/xp/xconnect/xconnect-search-indexer/rebuild-index/rebuild-solr-index.html
4) Rebuild the Reporting DB; see here: https://doc.sitecore.net/developers/xp/reporting/rebuild-reporting.html