#whatsappchatbotplatform

Business is 24*7 on WhatsApp - Karix

Your business does not have to stop when your employees clock out. WhatsApp can help your business to stay open 24X7. Are your customers running out of patience? You can now immediately resolve their requests regardless of the time and place. With features like catalogs, quick replies, away messages, and chatbots,

Conversational messaging is a one-on-one conversation between a business and a customer that occurs on any messaging platform.

The optimal customer experience of today happens in real time. People want instant answers to their queries and have plenty of options to choose from if they are not satisfied with a particular brand.

As a result, brands must evolve and meet the shifting nature of customer demands. They must engage prospects on the platforms where the prospects are active.

One of the major shifts in customer engagement in the last few years has been the rise of conversational platforms such as WhatsApp, which has gone from humble beginnings to becoming the most widely used chat app on the planet. Nearly a third of all human beings on the planet use WhatsApp!

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The best way to know your customers is to have a conversation with them. So, if you have decided to implement a chatbot on your website or app, you are on the right track. This is a big step towards interacting with your customers, engaging them, and understanding them better. You’re about to be in the league with world-class companies that have tapped the power of chatbots. Chances are, you’re already using one chatbot yourself- Siri, Alexa, and Google Now are all chatbots implemented cleverly.

Interesting fact: 89% of consumers want to engage in conversation with virtual assistants to quickly find information instead of searching through web pages or a mobile app on their own.

Drumroll: Chatbots are in!

The key benefit of a Chatbot is the ability for your customer to interact with you and yet not feel the need to talk to a Human! Therefore, Chatbot conversations should be intelligent enough on how you handle a customer’s requirement. You should also remember that Chatbot conversation could start in two fashions.

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