“We weren’t given proper instruction to actually pay the claim, and there wasn’t enough monies in certain files in certain companies to pay medical claims,” Collins said. “We would have to just get the client off the phone as fast as we could.”

Health insurance ‘delay tactic’ is too common: Former Cigna executive

Collins described crying at her desk while handling calls from desperate patients, as supervisors laughed.

This pro-Mangione design isn’t available on the internet anymore because UnitedHealth Group submitted a copyright complaint against it under the Digital Millennium Copyright Act (DMCA). The painting has been removed from Teepublic, which allows artists to sell their own designs on merchandise like t-shirts and sweatshirts. But it’s not clear how UnitedHealth could claim they have rights to something that doesn’t involve any of its intellectual property.