Would you prefer to shop online or go to a retail shop?

I don’t have an answer to this question and it is a genuine question from me to you all. Is it because our population is so small, so simple supply and demand?

The Post Office has moved with the times just as we all need to. I hear all the time ‘It’s not how it used to be’. Trust me, things will never be like they used to be. Businesses have to be prepared to adapt and change. Do you have a process in your business that you know you need to improve but are not sure how to go about doing so?

Do you have a small team of staff and struggle to train them?

Do you remember an 80′s classic TV program “Cheers”, with Ted Danson and Kirstie Alley? The theme tune had a line in it “where everyone knows your name“. How can you use that phrase and go that extra mile for your customers?

Whether you like it or not people are talking about your business. There spreading bad news faster than at any time in history using tools such as Twitter and Facebook. The question is are you using these tools so that you know what people are saying about your business and can act accordingly? Or do you just think social media is “something for the kids”?