#specialmailboxes

VoiceOnyx is Florida’s favorite business telephone system provider because it offers over 101 free features that help small businesses customize their telephone system. Why is it so important to be able to customize your business telephone system? Well, you can quickly and easily leverage the 101 free features to increase sales, improve your branding, and grow your business. Let’s take a look at four popular customizations that our clients love using on a regular basis. Special Mailboxes for Group Access The Special Mailbox is a mailbox that is separate from any extension, and that can be accessed from any phone, whether a Polycom or a cell phone. The Special Mailbox operates like any other mailbox. You can record a greeting and callers can leave a message. The particularity of this mailbox is that any employee can access its content. Its main purpose is to grant access to the messages to the whole office. The Special Mailbox is perfect for restaurants that have staff on a rotating schedule. The first person coming in the morning can check the shared mailbox and see who left a message, perhaps for a reservation or a dietary request.

Call Forwarding Realtors and salespeople use this feature often. When they are not in the office, they can reroute their phone calls to their cell phone. This feature enables them to never miss a phone call while on the road.

The Call Forwarding feature also comes in handy when there is a power failure or the Internet is down. Incoming calls can be rerouted to a cellphone or to an office in another location. Ring Groups Ring Groups allow for multiple extensions to ring together in tandem or in a time series. This feature is helpful for caregivers since they appreciate being able to pick up the phone in whichever room of the daycare they are currently in.

Are you looking for a way to set up a common voice mailbox and grant access to your entire office? “Unlike your private voicemail, the shared voice mailbox is simply a go-to that everybody can use,” explains Joseph Phillips, Technical Support Agent at VoiceOnyx. How Does It Work? “The shared voice mailbox works just like the private voice mailbox,” confirms Joseph. “The only difference is that multiple employees have its access code.”

“You can record a greeting or a busy message and customize it any way you want, just as you could with your private voicemail,” assures Joseph. Just like the private voice mailbox, the shared mailbox can send an email to one or multiple email addresses when someone leaves a message. “The shared voice mailbox is separate from any extension and can be accessed from any internal or external phone,” explains Joseph. You can also use the shared mailbox as a menu for redirecting customers to private mailboxes. “It is possible to set up an interactive voice recording, where callers can press buttons to leave a message to a particular employee,” confirms Joseph. Who Needs It? The main purpose of granting access to a mailbox to the entire office is so that multiple employees can return calls. “Different kinds of businesses can benefit from it,” states Joseph. “The shared mailbox comes in handy to restaurant businesses. For example,  whomever comes in the morning and checks the shared mailbox can return customer phone calls. A prompt response is necessary especially when customers are calling to make reservations.”