#sharedvoicemailbox

Are you looking for a way to set up a common voice mailbox and grant access to your entire office? “Unlike your private voicemail, the shared voice mailbox is simply a go-to that everybody can use,” explains Joseph Phillips, Technical Support Agent at VoiceOnyx. How Does It Work? “The shared voice mailbox works just like the private voice mailbox,” confirms Joseph. “The only difference is that multiple employees have its access code.”

“You can record a greeting or a busy message and customize it any way you want, just as you could with your private voicemail,” assures Joseph. Just like the private voice mailbox, the shared mailbox can send an email to one or multiple email addresses when someone leaves a message. “The shared voice mailbox is separate from any extension and can be accessed from any internal or external phone,” explains Joseph. You can also use the shared mailbox as a menu for redirecting customers to private mailboxes. “It is possible to set up an interactive voice recording, where callers can press buttons to leave a message to a particular employee,” confirms Joseph. Who Needs It? The main purpose of granting access to a mailbox to the entire office is so that multiple employees can return calls. “Different kinds of businesses can benefit from it,” states Joseph. “The shared mailbox comes in handy to restaurant businesses. For example,  whomever comes in the morning and checks the shared mailbox can return customer phone calls. A prompt response is necessary especially when customers are calling to make reservations.”