I guess I drew the short straw last night, because it was my turn to get LM. LM is a customer that I have been dealing with for about ten years now; I used to see him and wait on him at other restaurants, and he has since migrated to the one I currently work at.
Let me say, if you know me, I am not an inarticulate man. I have a large vocabulary. I know how to express myself, and can be quite eloquent when the need arises. And then let me also say, I lack the words to express to you exactly how much this guy fucking
SUCKS
as a person.
This is a man with four warning flags on his profile in our reservation system. For those of you in the industry, I want you to think about the most picky, demanding, rude, entitled customer you have ever needed to wait on in your career. This guy is worse. This is someone who thinks that it's his name on the front door, any restaurant he goes to.
From the moment he stepped in, the shit started. He gets extremely belligerent with the host staff. He is rude to the management. He demands that only one bartender on staff make his drink, because nobody else makes it right. The drink in question? A martini glass full of cold vodka, with an orange slice. That's it. But only one person does it correctly.
And he thinks he's an absolute riot. He thinks that he's the funniest person that you've ever met, and that everyone wants to be his friend. If he can see you and hear you, he takes that as explicit permission from you that he can join your conversation. He gets up from his table during the meal and just wanders around the restaurant, visiting with other tables, most of whom do not know him.
Like last night, I had two tables left toward the end of the night: LM and his party (his wife, his sister, and his brother-in-law, who I posit are about the only people who can stand to talk to him for more than fifteen seconds at a time), and a table of six nearby. So I'm bringing dessert to my table of six, and LM starts waving to get my attention, and saying, "Excuse me! I need you!" And I had to just be like, "I am helping this table right here, and I will be right with you." But no, he needed me now. Because, you see, he didn't care that I was quite visibly and actively helping another table; he wanted attention, so obviously that took priority. What did he need? He wanted to know what was available for dessert.
So I am bringing the other table their dessert, because it was someone's birthday. LM sees the candle, and he stands up and walks over, and starts loudly singing "Happy Birthday" to this table of complete strangers. He looks at the table afterward, sees that there are six people at a table which is set for seven, and he simply invites himself to sit down in the empty chair at the table and start having out with them. There is one man and five women at the table, and he starts going on about how lucky the one guy is, because it's just him and five women. He then proceeds to call the one guy (who is Hispanic) "Cinco de Mayo". Eventually, we manage to get LM out the door, and I have to apologize to my other table; he does this to everyone, you see.
LM absolutely loves me, though. I'm his favorite person to have wait on him. Now, he doesn't show this in his behavior, or in how much he tips. But I don't mind all that much that I'm his favorite. Because, so long as I follow it with a laugh, I can look him dead in the eyes and tell him how much I hate him, and he thinks that I'm joking. As an example:
LM: How long have I known you? Me: About ten years. And every one of those years has felt like an absolute eternity. LM: Oh, you. You're such a kidder.
So, why don't we just ban this guy? We've banned people for significantly less. Because he is one of our old GM's "people" (translate as: This guy has a net worth of more than five figures, therefore our old GM would have happily cut off a finger to suck this guy's dick, because he thought that his worth as a human being was determined by how many rich people knew him on a first name basis).


















