#punche

Slack

Slack is a communication platform where you set up different channels and groups. Or as Slack says:

Slack is a platform for team communication: everything in one place, instantly searchable, available wherever you go.

It's sort of like mIRC in the good old days.

We use Slack as our main internal communication plattform. We have set up different webhooks to get notifications from other systems, like GitHub, Zendesk and Uptime Robot.

We also have a #random channel where we post funny links and stuff that are not work related (but safe-for-work of course).

Zendesk

When it comes to handling support tickets we use Zendesk. And we are very pleased with Its functionality and ease of use. We have been using Zendesk for almost a year now. And we specialy like that we can have all our support cases in one system. Zendesk integrates nicely with a bunch of other systems as well so we can defenetly recomend it for anyone doing tech support.

Punche

Our own app for tracking do´s and don´ts. We use it to track things like how much coffee we drink each day or how many workouts we do each week. You can easily add new things that you want to keep a counter for and if we get more users on the app we will add more cool functions to it. Check it out here!

Google Apps for Work

As an increasing number of businesses we are using Google Apps for Work. For those of you that haven't heard of it (where have you been??), it is a full suite of office tools. You get Gmail for handling you e-mails, Calendar for (you guessed it) handling your appointments and meetings, Docs for writing documents, Spreadsheets for crunching numbers and Presentation when you want to show off your products and skills.

Google Apps also includes Forms when you want an easy and fresh way to collect data from people around. Most of the time we use it for invitations for social happenings.

All your files are stored in Disk which has a great and intuitive file manager.

Google Analytics

We have a growing number of web sites in our portfolio, some of them are regular web sites for marketing and others are web based systems like timerocket and Apex.

Common for them all are the need to analyze how the visitors/users use the sites. We use Google Analytics to track all the traffic on all our web sites. We usually pick some KPI´s that we focus on, because Google Analytics have a lot of data in which you can spend hours on analyzing. So we often focus on Sessions, visits and keep an eye on what kind of browser version the users are on. Don't get me wrong, there is a lot of other useful data we get out of Google Analytics, but that might be a blog post of it's own.

timerocket

For tracking our work hours we use our very own web based timetracking system called timerocket. It´s easy to use and has a flexible reporting module.

Notes

At Heimdal IT we use and test different tools for taking notes. At the moment we use 2 different ones:

Google Keep

Google Keep is an easy to use, easy to start writing tool, where you can make notes and list (with automatic checkboxes). You´re notes are presented as cards and you can customize the background color on each note for easy recognizing your different notes. You can also use tags and share notes across Google accounts.

Simplenote

Simplenote is a easy to use no frills note taking app. It has the features that you need to keep working on your notes on different devices. It also has sharing to work together and collaborate. The one drawback of it is that some of the platforms it support does not have a Markdown renderer leaving us with only text notes.

Spotify

And last but not least, we have to have some music. When you need to get into you're "zone" and stay focused on your work there is nothing better then your favorite music. And with Spotify you have a ton of different genres to choose from.

We are thrilled to announce that our app Punche has made it into the Apple App Store. Get it from here. Which means you can get it for iPhones and iPads!

Punche is a app to track your do's and don'ts. Or to track your habits. At Heimdal IT we use it for tracking coffee intake, fruit eating, snacks and more.

What do you want to keep track of?

We have just released our first app into the Google Play Store. Punche is a utility to help you keep track of how many times you have done something.

We use it to track our consumption of fruit, coffee and tobacco (just some of us...). What do you want to keep track of?

We love feedback! So please let us know what you think!

Happy Punch'in!