“Never blame the person Focus on improving the process.” Look at the world’s best companies in their respective industries and you will notice how they nurture excellence through constantly improving processes. Standard Operating Procedures aren’t exactly the most eye catching topic BUT I found that it helps establish performance expectations, required Competencies and fail safes. You mess that up and all your growth plans will rip at the seams under pressure. In the next two weeks work on this. 1. What are the 3 performance gaps you need to close in the next 2 months ? 2 Map them out using boxes, circles and arrows on cards. 3. Create a simple (minus the frills) video to address them either using PowerPoint and Narration or a selfie video. 4. Roll it out and get some feedback. To enable change you need to unify the core value adding Processes in our departments, organisations and businesses into invigorating manuals, videos and literature. This is a great topic to work on in a hackathon or Sprint style (if you need some ideas please do drop me a message or email me at [email protected]) Enabling Change through the mastering the fundamentals. #alvigor #enablingchange #processnotperson #organisationaldevelopment #cxtransformation #digitaltransformations https://www.instagram.com/p/B6O0R6ulm9j/?igshid=1g6jpso69iv21
