#cxtransformation

Before implementing Salesforce Service Cloud, our support process was a nightmare. Customer emails, chat messages, and calls were scattered across platforms. Our team struggled to track cases  response times were slow, and customer satisfaction was dipping fast.We needed a solution that could bring everything together. Once we implemented Salesforce Service Cloud, our workflow completely changed. All customer interactions were centralized, automated case routing reduced delays, and the Service Console gave agents full visibility into every customer’s journey.The result? Resolution times dropped by over 50%, customer satisfaction soared, and our agents could finally focus on solving — not searching. Salesforce Service Cloud turned chaos into clarity.

The DACH Customer Excellence Awards & DACH Customer Excellence are back – and so are our jurors. This year, we are once again pleased to welcome Daniel Ord.

Daniel is an American citizen with nearly 30 years of experience in customer engagement. For over 23 years, Daniel has been helping and inspiring people around the world through professional training in customer service, customer experience, and contact center management.

With expertise in both the contact center discipline and the customer experience discipline, he is uniquely equipped to help others develop their own skills in these two distinctly different ecosystems.

Over 95% of his participants rate their experience with Daniel as outstanding, with many saying it was the best training experience they’ve ever had.

Would you also like to demonstrate your expertise like Daniel? Apply to become a juror in our program: www.dach-cxa.com or simply send an email to [email protected]. We’re happy to help.

This is what it looks like when you bring together some of the most Customer focused people in the DACH Region together.

We think the smiles and faces of some of our Entrants and Judges tell you almost everything you need to know. They all came together from all over the region and Europe here in Wiesbaden.

Everyone in the name of recognizing Customer Excellence through the sharing of real-world initiatives. And of course, spending time together - in person - with some of the most remarkable people out there.

And here some quotes of what participants had to say about our Awards program:

“This one-of-a-kind event brought together the DACH region's top CX minds, celebrating the leaders, teams, and initiatives pushing the boundaries in customer experience. “

“I was in awe of each initiative's dedication to delivering excellence and its focus on creating meaningful connections with customers, partners, and employees.”

“This unique event brought together the leading CX experts of the DACH region to celebrate impressive, customer-centric initiatives.”

We have already begun the planning for the 6th Edition of the DACH Customer Excellence Awards to be held in Wiesbaden on October 17th 2025. 

With our mission statement clear in our minds. The only Awards event put together by CX Experts, with CX Experts for CX Experts.

A big Thank You to everyone - and more pictures are coming soon!!!