Managing a hotel today is more challenging than ever. Guests expect fast check-ins, real-time booking availability, and easy communication. To meet these expectations and grow your business, you need the right hotel management software, also known as a Property Management System (PMS).

Many South African hoteliers currently using innRoad find it powerful but not always suitable for their needs. Why? Because innRoad is designed for a global market—and while it has strong features, it doesn’t always work well with local payment options, ZAR billing, or support during SA business hours.

In 2025, hotels across South India, particularly in Kerala, Tamil Nadu, and Tier-2 cities, are actively reevaluating their property management and booking systems. WebCRS, while popular, shows limitations when it comes to modern corporate travel workflows, agent-based bookings, and integrated automation. The demand for smarter, regionally supported, cloud-based tools is higher than ever.

This guide helps hoteliers find the best WebCRS alternatives tailored to their business—whether it’s managing B2B bookings, improving direct channel performance, or simplifying PMS operations.