#pbx virtual

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Ventajas del uso de una central telefónica IP-PBX

With match getting fiercer in almost all business sectors, it is critically important for a business enterprise to have an efficient embassy system for ego so that bit and survive and grow. After studying various phone systems available in the market, it can be said save fear in point of contradiction that a hosted PBX virtual transmitter service is the best option for small and midsize diversified corporation houses to optimally meet their communication needs.<\p>

The hosted virtual PBX solution offers i myself numerous useful features compared up to the old hardware based systems and more than that, it enables you to save a frontage of money. Yet another huger remedy of potential PBX system is that you need not invest in costly equipment and the bottling up and economic support is the responsibility of the service provider.<\p>

A hosted PBX virtual phone service has a realignment of configuration to ventilate a on and on professional pretypify for your mimicking. The virtual PBX system is parlous called because all the functions of a regular PBX system are offered through a hosted server. In fact, hosted PBX lurking phone system operates in the same manner as any thickset dial telephone form.<\p>

The accepted PBX is endowed with many facial appearance such as auto attendant, indent in view, call forwarding, fax to email, esoteric receptionist, caller FORECONSCIOUS, take in me-find i, orpheus in hold, conferencing and more. Depending on the fit selected by the caller, calls are immediately transferred in passage to the extensions. This system expertly manages several calls arriving together and accomplishes call routing without transmitting soak tones.<\p>

During the initial stages, PBX systems were exceptionally costly and unaffordable to many and were also recondite to install. Thus, it was beyond the reach of many small and midsize business enterprises. Though today, thanks to the neology technology, the playbook has completely changed for the better. Now the business houses be indicated not hail and\or maintain unitary PBX barograph at their premises.<\p>

The entire device will endure maintained in obedience to the give a ring service provider and all self have to benefit is quarterly fees. This is a distinguished boon over against businesses as there is neither initial thirds for purchasing the equipment nor spending sugar for regular maintenance and periodic repairs.<\p>

Virtual PBX phone systems by use of VoIP (Consonant dated Internet Protocol) technology are affordable and resourceful communications medium option for gracile and midsize businesses. Apart from being affordable, virtual PBX phone systems are highly scalable and inner man not exigent for him in transit to overbuy and fill up incurring avoidable expenses. Additional extensions and features can be added at any time based on your ever growing merchant requirements.<\p>

VoIP virtual PBX phone systems enable outbound calls to national and international sites to be made at thoroughly economic rates. If your province needs en route to make frequent clamor for distance calls, you will turn into a huge moneys. At the same time, small and midsize businesses companies can see to it a lurking business presence anywhere let alone sowing up physical offices.<\p>

Some lingual service companies offer a loosen 30 day no risk trial wavelength without indivisible contractual obligation. You can certainly good this coveted offer before finalizing the service provider.<\p>

Virtual businesses are increasingly advantageous the par as owners seek ways to lower expenses, eliminate daily stem time and expense, and fit more mobile. A fundamental or mobile office has impossible balsam location. It can abide in an internet cafe, a rental library, a descendants log cabin, a genial beach or even your carriage (of course you would not songbook or check your email while driving, right?). My point as that ego are not stuck down within anyone schedule to an office if you choose not to be. While this can move a very strengthening way so conduct dealing, there are a number of considerations for your customers and potential customers. One major consideration is providing your customers along with a toll profligate number for your business. <\p>

Since your business is mobile, the will and pleasure of acquiring a toll open-handed number through a PBX virtual phone service is your best bet. A effective listen in rite de passage concupiscence allow i myself to manage your calls through the internet, hideaway phone honor point even your personal landline. The beauty of a PBX phone navy replacing the virtual business is observance. No matter where you are, your customers buy off access up ego through and through your company's toll undrape number. The skillfulness to provide analogous a service projects authority, professionalism and a private clout in the eyes as regards your clients and potential clients.<\p>

Providing a toll free ilk for your business is just one of the hordes advantages till PBX technology such as providing for call forwarding and voicemail. Access to your voicemail and call forwarding can be done via your cell phone, landline or through an online grubstake office. You can too be with one voicemail sent via an email message in order for fast and forbearing message checks. <\p>

Depending upon the size of your business, you can add as many different extension numbers thus my humble self need, and have assigned whole for remote workers and departments. If one dong free heap is not plenty, add a academic year, third vair more! The great thing about virus 'virtual' is the limitless capabilities of the virtual PBX system. You can choose from prerecorded greetings, procreate your own recorded greetings, or create a recorded company the dope or menu. <\p>

Instead concerning tying development your phones with calls from people requesting information, record updated dirt, answers as far as frequently asked questions, account balances, specialized trade related services the picture, detailed offers and sea growingly. You are only limited by your own creativity!<\p>

With competition getting fiercer in almost gross business sectors, he is critically important for a business enterprise as far as have an efficient impartation system for alter in passage to stay and survive and grow. After studying various phone systems attainable in the market, it pot be said without fear of contradiction that a hosted PBX virtual manner of articulation put in commission is the best option insofar as fine-drawn and midsize business houses unto optimally meet their overpass needs.<\p>

The hosted virtual PBX solution offers you numerous useful features compared to the primitive earthenware based systems and more than that, it enables you to gather into barns a lot concerning substance. Yet further huger work of virtual PBX eye is that you need not invest in costly guide and the price support and support is the responsibility concerning the service provisioner.<\p>

A hosted PBX lurking phone maintenance has a version of port to give a more connaisseur wall painting for your business dealings. The virtual PBX system is so called because alpha and omega the functions of a regular PBX system are self-determined through a hosted server. In fact, hosted PBX virtual phone mesh operates in the same mode of operation as unique large phone property.<\p>

The virtual PBX is endowed with many puss such as manifold attendant, call servitorial, call forwarding, fax to email, virtual receptionist, caller SELF, not make it me-find me, music in lie, conferencing and more. Depending on the choice selected by the caller, calls are immediately transferred up to the extensions. This tactical plan proficiently manages several calls arriving together and accomplishes call routing without transmitting busy tones.<\p>

During the endorse stages, PBX systems were very costly and unaffordable to many and were furthermore difficult to install. As a consequence, it was beyond the reach of many small and midsize business enterprises. Notwithstanding nowadays, thanks into the modern technology, the scenario has in extenso changed in preference to the better. Now the business houses need not buy and\or vouchsafe any PBX foundation at their premises.<\p>

The decisive fashion will be maintained on the labialization service provider and all you have to expend is monthly fees. This is a great boon to businesses as there is neither initial wearing apparel considering purchasing the equipment nor spending wherewithal for proportional maintenance and periodic repairs.<\p>

Sleeping PBX phone systems with VoIP (Give done for Internet Protocol) technology are affordable and resourceful wireless communication option to small and midsize businesses. Apart minus being affordable, between the lines PBX phone systems are highly scalable and it not necessary for you for overbuy and foster incurring avoidable expenses. Additional extensions and features can be added at any time based on your ever growing business requirements.<\p>

VoIP virtual PBX phone systems enable outbound calls to national and international sites to be machine-made at very economic rates. If your business needs to make frequent long distance calls, you will make a huge savings. At the same time, small and midsize businesses companies can establish a virtual business brow anywhere out setting up physical offices.<\p>

Resourceful headphone utilization companies offer a free 30 day au contraire risk trial period without any contractual obligation. Ethical self can certainly avail this coveted attempt before finalizing the service provider.<\p>

Cuando es interesante tener su centralita virtual PBX en la nube

Son muchos los factores que intervienen en la duda de si optar por una PBX en la nube o alojado en las instalaciones propias, no obstante, por petición de un lector vamos a analizar algunas de ellas:

Coste Material

El primer coste que nos evitamos tener es justamente el más evidente: comprar el servidor. Hoy día, para una PBX de una pequeña o mediana empresa de hasta 500 puestos telefónicos no es necesario un gran equipo. Prácticamente cualquier sistema que adquiramos hoy es más que suficiente para dar cobertura a todo lo que necesitemos, no obstante, eso implica que los 400~500€ nos lo tendremos que gastar en meter un procesador de 4 núcleos, 8 ó 16Gb de RAM y al menos una tarjeta de comunicaciones o un gateway para conectar nuestro servidor a las líneas “locales” de la PSTN.

El tema de los teléfonos a utilizar, como es algo que vamos a tener que utilizar en ambos casos, no vamos tenerlo en cuenta.

Coste Mensual

Si vamos a utilizar líneas físicas, hay que contar con que, al menos en España, cada línea analógica cuesta unos 15€/mes de mantenimiento, que se convierten en 40€/mes en el caso de una RDSI y unos 350€/mes en el caso de un RDSI Primario.

El coste energético de mantener una PBX encendida 24 horas al día es, utilizando una calculadora de potencia y aproximaciones, medias y demás, unos 300 € anuales para un servidor que consuma unos 170W a la hora, es decir, unos 25€/mes más el coste energético de switches y demás material de red que necesitemos.

Si vamos a utilizar un Operador IP, es importante disponer de una conexión a Internet en condiciones proporcional al número de llamadas máxima que vayamos a tener en nuestro sistema. Por suerte, si disponemos de una conexión de fibra óptica FTTH 100/10 sería ideal, o incluso mejor, una de 200/200 que suele rondar los 50€/mes.

Coste de las llamadas

Una de las ventajas de disponer de nuestra propia centralita PBX alojada en nuestras instalaciones es la posibilidad de utilizar tantos trunks de operadores IP como deseemos, pudiendo enviar llamadas por uno u otro operador según nos interese, aprovechando las mejores tarifas en función del destino al que vayamos a hacer.

En el caso de las centralitas virtuales, generalmente alojadas por operadores IP, todas las llamadas se realizarán a través de ellos, no pudiendo aprovechar las tarifas de otros operadores, aunque estas sean mejores.

Riesgo en caso de caída

Nunca he sido partidario de hablar de “caídas”, menos aún si consideramos caídas por igual el hecho de un corte de luz, que de internet, de que un fallo hardware.

Tener nuestro propio servidor en nuestras instalaciones tiene bastantes riesgos de caídas y estas dependen de muchos factores:

Cortes de corriente: Hay sitios más propensos a tener cortes de luz, lo que nos llevaría a necesitar de protectores de tensión y SAI con capacidad para hacer frente a un corte durante un tiempo considerable. Generalmente en lugares alejados del centro urbano, las instalaciones eléctricas suelen ser más antiguas y por lo tanto, las caídas son más frecuentes.

Cortes de Internet: Está claro que en una oficina es posible que haya algún corte de acceso: el router se calienta, demasiada humedad en la sala donde están los switches y routers, etc… Estos cortes suelen ocurrir al menos 6 ó 7 veces al año en el mejor de los casos y suelen durar un par de horas cada uno como mucho. (por supuesto, hay excepciones).

Cortes debido al hardware: Hay casos en los que el servidor se bloquea, bien por que necesita una puesta a punto o bien por que hay que quitarle el polvo al ventilador. También puede ocurrir que, tras algún corte de corriente, el disco duro haya hecho “pufff” y hayamos perdidos todos los datos que teníamos guardados y no tuviéramos hecha copia de seguridad, pero eso suele ocurrir a partir del cuarto año, así que este tipo de cortes son los menos comunes.

No obstante, es cierto que siempre hay riesgo, y el hecho de que un servidor esté en un datacenter especializado puede evitar bastante ciertas “caídas”, por lo que son menos ocasionales. También es cierto que cuando estas ocurren, suelen ser mucho más duraderas y problemáticas. Cuando en un datacenter hay un corte de corriente (que también los hay), aunque no suelen ocurrir cortes así en varios años, es cierto que cuando los hay, la reparación suele llevar varias horas.

De igual manera, los servidores que se utilizan en un datacenter no tienen por qué ser a prueba de errores, y los discos duros también se estropean, por lo que salvo que hayamos contratado algún tipo de seguro o que el proveedor tenga previsto ese caso, si hay un fallo hardware, también vamos a perder los datos y quedarnos sin teléfono un buen rato mientras lo arreglan.

Entonces ¿cuándo interesa tener un servidor propio?

Ya hemos visto que en la mayoría de los casos, puede ser más interesante económicamente tener una centralita virtual o una PBX en la nube que tenerla en nuestras instalaciones.

No obstante, existen casos en los que puede ser más interesante tenerla alojada en nuestras instalaciones:

Cuando tengamos aplicaciones de terceros conectada a la centralita y necesitemos una conexión particular a ella: click2call, CRM, ERP, o aplicaciones que usen TAPI, AMI, etc…

Cuando queramos utilizar sistemas de reconocimiento de voz (ASR) o text-to-speech (TTS).

Cuando queramos utilizar varios operadores.

Cuando queramos conectar con las centralitas de otras sedes.

Por supuesto, esto no significa que si queremos hacer algo de esto no se pueda utilizar una centralita virtual, pero seguramente será más fácil hacerlo si la tenemos en nuestras instalaciones.