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Il Prof Schmidhuber, crea robot più intelligenti - di lui http://ift.tt/2DeygDy

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As audio becomes an accepted and vital form of evidence in the legal field, it is important that firms find faster and more efficient ways of processing the information. Jeff Schlueter, Vice President of Nexidia’s legal market, discusses the advantages of Audio Discovery in the legal field. Utilizing Nexidia’s Neural Phonetic Speech Analytics™ engine, Audio Discovery is allowing firms to search across a vast amount of audio in a timely and accurate fashion. Schlueter also discusses the evolution of Audio Discovery and Neural Phonetic Speech Analytics™ into different fields, including contact centers and insurance.

Banks and financial service firms especially, are looking closer at their customer service, and how to effectively enhance the customer experience in the most cost-effective way possible. In the third part of “The Ultimate Contact Centre” series, we team up with Future Banking to explore the impact that interaction analytics is having on the whole contact centre experience and ultimately the effect this has on the customer. It also delves into the influence social media is having within the contact centre, with commentary from other companies such as Avaya, RBS, Nationwide, Altitude and Standard Life too.

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