Lately I’ve been feeling overwhelmed about life and my business. I outsource some of my production. When it was time for me to pick up orders, only half or my order was done. The first person I spoke to I’m sure was aware of this before I even said anything. She suggested she’d call the person that does the actual work on the product. She came back with the worker and the worker told me she was not aware of my order and doubted it was done. However she insisted it was best she called the person I gave my order to. A person I waited for 10 minutes. A person that was called for the second time after voicing my opinion on how long I had waited. When they arrived they went back to the person that does the work instead of actually looking for the product. By then it was clear to me that it was not done. He spent 20 minutes looking for something that clearly wasn’t there. That’s when I had decided to just cut my losses and go. I asked one of the workers to tell him to just stop looking. I took the order that was done and left. When I was outside I started crying. To me. it’s hard enough running a business and having to come up with reasons to clients of how they can’t get their product anymore because of things I cannot control. Doing that is very hard and saddening. I feel that becomes a reflection my work, my business, my incompetence. I had to give away that sale for free to make up for the lost time and excuses. Sometimes I feel that passion is not enough. As much I really want to do this and succeed I can’t help to think that the first impression of my business relies on me excelling now and presenting the best product and service at this starting point, so when customers experience an amazing service at my level 1 they growth with and trust my business. I feel like I am loosing already and I can’t even control it.
