Putting My Nerves on Hold
Hello again. I’ve been away for a few days because life has been crazy, but no worries, I am back! So today, I have a discussion that I feel like many people can relate to. To begin this story, I have to give a bit of background information.
When I was 13, I started having seizures. It was pretty nerve racking at first, but I got used to it and I got to be really stable with my medication. I go to my neurologist once a year for a check up and everything is gucci. Now, moving on.
So recently I have been having issues getting my pills from the insurance company, partially because of the doctor and partially because of my insurance company. I have to get my prescription mail order since it is a long term prescription, otherwise the insurance doesn’t pay for it. This is where the issue comes in.
My doctors office is one of those offices where everything is automated. You call, then have to leave a message, they return the call and you miss it, and the cycle continues. At least this is usually what happens. As of recently, they have not even been returning my calls. So I eventually had to go there to get them to send my prescription into the insurance as I am about to run out of seizure pills, which if I am not mistaken, are pretty important.
A week later, I still do not have my pills, so I call my insurance. When I call, they claim that they don’t have a prescription for me.... What? This got me very frustrated. At this point, the insurance takes over dealing with doctors office which was a plus for me because I was done with that.
Two days later the insurance company calls me saying that they are not paying for my prescription... Once again, what? Why is this happening? I got this in a voicemail so I call them up to see what the deal is. Of course it is an automated system but luckily I was quickly directed to a human being, which I prefer to talk to over a machine.
Now, we have all had those awkward phone calls, whether it is to an insurance company, a cell phone company, or anything where you are trying to get your ducks in row with some organization or company. This was indeed one of those phone calls. The lady kept having to put me on hold to “process” whatever it was that she needed to do, so I got to listen to about 15 minutes of elevator music that day. Sadly, this was the highlight of the phone call.
Eventually, we got everything worked out, and the medication is on its way. At the end I had that awkward moment where I didn’t quite no what to say so I said “have a nice day” about three times before I awkwardly just hung up. In the end, I contemplated whether or not I would’ve rather just talked to a machine. The frustration of this situation just flooded into the rest of my day. I don’t know if this is a common issue, but dealing with these types of phone calls is absolutely miserable for me.
In the end, I realize that I got done what I needed to get done, and it only took up about 25 minutes of my life. The lady was not rude, just awkward, which ends up perpetuating my awkwardness. My pills are on the way, and the best news is that I will be seizure free. Moral of the story is that I can simmer down, at least until I have to call back in three months for my refill, and the cycle of frustration can continue.
Until Next Time, Your Favorite,
