When something goes wrong, we complain to the world. However, when something goes better than we expected, the credit doesn't necessarily always go where it should. I'm writing this blog post/ article/ review to give that credit where it's due.
My parents, both of who are in their late 60's, were flying to Bangalore in April to meet relatives there. All of us were booked on an early morning SpiceJet flight. I normally do my trips with them since I feel uncomfortable about them traveling alone. However, as chance would have it, an important & un-avoidable business trip came up during the same period and I had to cancel my ticket.
Worried, I called up the airline and found out that they have a "Meet & Assist" service. The service was free of charge so I didn't have too many expectations from it, nonetheless I chose to avail it, since that would lend me some peace of mind.
On the day of the departure, I drove my parents down to the airport unsure of how they'll manage without me around or even if this "Meet and Assist" thing would work well.
Anyhow, here's their account of the journey from the Delhi Airport to Bangalore when I spoke to them after they reached.
My parents were met by a ground staff at the check in counter who helped them through all the formalities and helped them to check in quickly. My mother has arthritis, making it difficult for her to climb stairs and such. Noticing this, a SpiceJet staff helped her aboard the bus and arranged for a seat in the over crowded bus.
Inside the aircraft, my parents were guided to their seats and the in flight staff put their hand luggage in the hold. My mother is a jittery passenger like some and not really comfortable during the initial takeoff and landing. However, she found both quite comfortable on the flight which helped her relax for the journey.
Since this was an early morning flight, I had pre-ordered breakfast for both of them. They quite liked the food which had a healthy variety and good taste. The same staff member who had helped them with their luggage also got them complimentary tea and cookies.
Check out again was a breeze since the on-ground staff was there to help. They also rolled the trolley for them till the exit point.
Mom and dad are of course really happy about the five star treatment they got from the SpiceJet staff. What makes me really happy is that finally there is an airline which is sensitive to the needs of senior citizens and an airline that I can let my parents fly alone on.
Definitely recommended.
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