A customer-service journey: upgrading my mom’s Fios TV boxes

No family visit can be that complete for somebody in my line of work without some tech support for relatives, and this week that took the form of getting my mom’s Fios TV boxes replaced so she could get on a cheaper TV plan. I thought that would be a simple errand, but it was not. Step one was to call Verizon to put in the order, dumping her old “More Fios TV” plan for a cheaper “Your Fios TV”…

Weekly output: Verizon earnings, Netflix casting, Verizon Fios TV apps, Redbox + Wurl, AT&T earnings, Twitter tests downvotes, Locast comes to Pittsburgh

I spent three days filling in at my trade-pub client FierceVideo covering industry developments–which allowed me to spotlight yet another example of customer abuse by a telecom conglomerate. 7/21/2021: Verizon Q2 earnings show video continuing to shrivel, FierceVideo As I wrote in a Forbes post months ago, the sales pitch awaiting at Verizon’s site suggests this company is already acting like a…

Fall TV: October Premieres – Set those DVRs

Well its time to break out the pumpkins and thanks to FIOS by Verizon, I’m telling you the shows that you’ll want to set your DVR for this seasons newest shows that are set to start in October. Here are some of the highlight premieres to set your DVR in September. All times are based on EST time zone. October 1st

Bones – 8pm FOX The Blacklist – 9pm NBC Sleepy Hollow – 9pm FOX

October 2nd

Dr.…

Fall TV: October Premieres – Set those DVRs

Well its time to break out the pumpkins and thanks to FIOS by Verizon, I’m telling you the shows that you’ll want to set your DVR for this seasons newest shows that are set to start in October. Here are some of the highlight premieres to set your DVR in September. All times are based on EST time zone. October 1st Bones – 8pm FOX The Blacklist – 9pm NBC Sleepy Hollow – 9pm FOX October 2nd Dr.…

Fall TV: September 2015 Premieres – Dont forget to set your DVRs

While its sad to see summer end, we rejoice knowing that things like back to school comes so does the fall tv schedule. One big change for me this year is I jumped ship to FIOS by Verizon, so I’ve gotta redo all my DVR settings and add some of this seasons newest shows. Here are some of the highlight premieres to set your DVR in September. All times are based on EST time zone. September 21st

Goth…

Fall TV starts tonight! Dont forget to set your DVRs

While its sad to see summer end, we rejoice knowing that things like back to school comes so does the fall tv schedule. One big change for me this year is I jumped ship to FIOS by Verizon, so I’ve gotta redo all my DVR settings and add some of this seasons newest shows. Here are some of the highlight premieres to set your DVR in September. All times are based on EST time zone. September 21st…