#feedback application

Cviewsurvey is a web and mobile based survey application that provides customer experience, employee experience and field and market research that helps in evaluating customers as well as employees loyalty. 

In this Digital Era, almost every human being spends their time in mobile apps. Mobile Apps are an important source of Customer Satisfaction feedback for businesses. Geofencing has become a powerful tool to boost the return on investment for any business.

Let’s first know what Geofencing exactly is >>>>>

Geofencing in Survey apps

What is Geofencing?

A Geofence is a digital boundary or fence which surrounds a particular geographic location. The boundary is described through the usage of generation which includes GPS or RFID (radio frequency identification).

It is a real-time location-based marketing tactic that uses geolocation data to target users within a geographic area and delivers content based on their current location or locations they have previously visited.

How Does Geofencing Works?

The basic purpose of Geofencing is to detect the users present within the fence. It works in order to attract customers in a specific and limited area. Like, when they are at least 100 meters or say 50 meters away from the place, they may receive mobile notifications about that particular place.

Here are the three easy steps to install geofencing campaigns for your business:

1. Set up your live location using Geofence.

2. Deliver notifications while customers enter, depart or stay in particular locations.

3. Use area analytics reviews to enhance the performance and effectiveness of the feedbacks generated from the survey.

So hope you are now clear about what Geofence exactly is. Thus, moving further to the main topic, “How does Geofencing make an impact on Best online and offline survey and why it is important?”

Impacts of Geofencing on Surveys

1. Real-Time Feedback — With Geofence it becomes easier to gather relevant feedback (through Net Promoter Score Survey, CSAT, or CES Survey) as close to the time of the experience or we can say at the time when it is fresh and clear in the mind of the consumer. This helps in getting better data accuracy and more insightful feedback.

2. Behaviour Monitoring — With Geofencing a marketer can easily monitor the behavior of the customers. The notifications and popups that a customer receives from the time when he enters the targeted area to the time of his leaving, it provides reviews and ideas about the customer and help in knowing his behavior or interest.

3. Retarget Customers — With the insights generated, marketers get an idea about the customer’s interests, thus the next step calls to retarget the customers who have visited the targeted location and engaged with your campaigns to deliver a special offer or promote your loyalty program. Based on this, next time you can plan for incentives or rewards for your potential customers for completing the survey or engagement.

4. Competitive Analysis — By setting geofences around the locations of a company’s competitors, marketers can obtain the data to evaluate, what factors motivated customers to visit that area over another. Using Geofence, you can also evaluate what segment of your customers frequently visits your competitors’ businesses.

About CViewSurvey

CViewSurvey is an omnichannel enterprise Feedback application to evaluate customer experience and employee experience anytime, anywhere.

Companies need to use their strongest asset when it comes to the successful engagement of their employees, and they are the managers. Managers play the most significant role when it comes to promoting employee experience and engagement as they are the reason for team motivation, creating the level of accountability, and determining the method of communication in their team.

Know more about CViewSurvey and claim a FREE Demo!!

CViewSurvey App using geofence has various advantages:

· The information of the users is totally secure and safe with CViewSurvey App.

· Help in collecting location-specific data or Gather Real-time data at the moment.

· Work on both Android and iOS.

· Instant notification/pop-up.

· Work in the background and very little battery drain.

This was all about Geofence. Take advantage of Geofenced Surveys with CViewSurvey App. Book a free demo and our customer success team will guide you through the process which will help your business in making better decisions.

“In a global economy where the most valuable skill you can sell is your knowledge, a good education is no longer just a pathway to opportunity—it is a prerequisite.”

– Barack Obama

Many changes occurred in the education industry in the past two years of the pandemic. 

Thus it has become important to improve the monitoring and evaluation of the changing scenario, the quality of education being provided, satisfaction levels of students and teachers, etc. to make the system more efficient and accountable.

For this, educational institutions need to find out reliable ways to connect with their stakeholders - be it the students, the teachers, the parents, and the community at large.

And thus, this is where the need for education surveys arises.

What is an Education Survey?

The Education Survey is created to gather feedback and opinions from students, parents, and educators. The real-time data provided along with reports helps the individual as well as the Institute make informed decisions and grab improvement opportunities, to always stay on the path of growth.

There are various types of education surveys that educational institutions can undertake to gather honest feedback and reviews. It could be format related surveys including quizzes, polls, and tests, or it could be topic specific surveys like course evaluation surveys, student-teacher evaluation surveys, administrative surveys, etc.

Let’s evaluate the types of surveys and why these surveys are important for education institutions.

1. Student Feedback/Evaluation Surveys

Student feedback surveys are conducted to evaluate the views and opinions of students.

Reviews and opinions of students are vital in running a successful Educational institution. 

Gathering feedback from the students makes you recognize areas which need to be refined and areas which are performing well.

2. Teacher Feedback/Evaluation Surveys

Professors and Teachers form the backbone of the educational world.

Making them feel heard and important increases the chances of retention and reduces turnover. 

Their constructive feedback gives useful insights that can be moulded correctly for growth.

Teacher feedback/evaluation surveys not only help teachers in making more informed instructional decisions but also advance their relationships with their students. 

3. Parent Feedback Surveys

Gathering feedback from parents gives you their perspective about your Educational Institution.

Parent feedback surveys help build a healthy relationship with parents that further strengthens the relationship with the child as well.

4. Administration Evaluation Surveys

The satisfaction of administration is equally important for a peaceful and successful teaching environment.

Time to time evaluation of staff and teachers can help pick areas of development and areas that need refinement if any, along with areas that are performing well and should be boosted.

5. Course Feedback/Evaluation Surveys

Course feedback is essential for the academic growth of the institution. 

This helps you know about how well the students are grasping the course, how it is benefiting them and how well are the educators able to teach.

A course evaluation survey guides the educational departments to revise the course, if needed, and design it to function in the most optimum way.

Education Survey Application

In this digital era, going for paperless or digital surveys instead of paper surveys is a smart and quick way for collecting surveys. It will help in getting quick responses or real-time data efficiently by saving time, energy and resources.

With the help of a survey application, a user can create unlimited surveys as per his/her preferences and get actionable insights. Education surveys are designed specifically for evaluating the different areas of the education industry to gather the information or meaningful insights for decision making and improvements.

CViewSurvey - Web and Mobile Survey Application

CViewSurvey is an online and offline survey application to create unlimited customized surveys and get actionable insights from the users.

CViewSurvey works on a proven C.A.A.G model which means Collect, Analysis, Act, and Grow approach to collect unlimited response & review AI backed real-time data analytics on mobile & tablets anytime, anywhere.

Why Choose CViewSurvey Application for Creating Education Surveys?

CViewSurvey provides various features to the educational industries for creating surveys. Its features are listed below:

CviewSurvey application helps to bring all the participants in an educational ecosystem on the same page and help drive operations smoothly and effectively.

With the CViewSurvey application you can create various surveys i.e. student surveys, teacher surveys, performance evaluation surveys, etc.

CViewSurvey provides the feature of customizing your surveys as per your requirements and also more than 25 survey templates.

You can collect high-quality data and the data collected is totally safe and secure with cloud storage.

The whole process from designing the survey to collecting responses is digitalized, saving time and resources.

One of the best features of CViewSurvey app is that surveys can be created in multi-language/local language also as per the area and location.

It works both online and offline, i.e. in remote areas also where there is some problem with the internet. 

Just like any other business even restaurants are facing digital change. With the growing number of people using maps and reviews to make dining choices, building an online reputation has become vital for every restaurant. What works best than surveys to build your loyal customers and maintain a social reputation. Customer service survey, hotel survey, and restaurant surveys are the kind of surveys that help you achieve your online and offline business goals. Today we will learn 5 ways to get customer surveys working for your hotels better tomorrow.

DEEP INSIGHTS:

Though online reviews provided feedback, survey questions can make you gather more information about your customer preferences.

With the survey, you can customize questions and ask your specific targeted customers which in turn gives you accurate insights about a specific thing and even the overall working of your restaurant.  

 HELPS TO FOCUS ON PRIORITIES:

With the customer service survey, you can design a customizable feedback application for key staff. It makes them focus completely on their priorities. You can further establish goals, timelines, and strategies to track if all the employees are working on the same objective.

 INCREASE REVIEW VOLUME ACROSS MULTIPLE CHANNELS:

Restaurant surveys are incredibly effective if used the right way. You can use it to drive higher quality and higher volume reviews. Therefore improves your online presence and increases your rating along with more new bookings. With the increased volume, your business will be known to more new customers and increases engagement.

 MAKES PLACE FOR SWIFT PERSONALIZED ACTION:

The customer surveys provide an independent feedback arena for not so happy customers. They can easily address the issue that bothered them. You can collect the information, understand, and try to work and solve the issue before they go online and vent. It increases the relationship between you and your customer along with saving your reputation.

 WORK ALONGSIDE YOUR POS TO PROVIDE DEEPER INSIGHTS:

If you combine data from your POS system with your customer surveys solution, you can customize surveys and section survey responses based on any POS data you prefer. For instance, you can separate questions and answers based on cumulative customer spend, variety of meals, demographics, or loyalty club association. It will assist you to target particular types of customers for feedback and learn which standards of customers are most and least satisfied and why.

'The right NPS survey will help you build abiding relationships with your customers' We have always been hearing about this for a long time. In this article, we will know about the NPS survey and how to use it to create the best customer experience.

WHAT IS NPS?

NPS: Net Promoter Score is the percentage of how likely your customers are willing to recommend your company or a product/service. It is the most approximate tool to measure the ability of a business to measure the loyalty of their customers.

HOW IS NPS CALCULATED?

The NPS survey is simply conducted by asking the following simple question:

'How likely would you recommend us to your friends and family?'

The respondents rate their likelihood on a scale of 0 - 10

Ten is most likely, and 0 being unlikely. The respondents can even leave a comment defending their rating.

The customers are categorized as promoters, passives, and detractors according to the rating they gave.

Later you collect the responses, analyze, and act accordingly to improve your business.

USING NPS TO CREATE BEST CUSTOMER EXPERIENCE:

Understanding is crucial to maintain any relationship.  

Creating the best customer experience requires an understanding of your customer's requirements and resolving their issues.

NPS survey is the core to create the best customer experience. It allows you to collect responses that make it easier to comprehend your customer needs. Now, you can respond to responses in a meaningful way and thus maintaining a positive and effective relationship with your customers.