#experience fail

Amazon has lulled me into being a very obedient, passive customer over the years. It all started with a little service called Amazon Prime.  The real clincher is that Amazon has automated their way into my shopping routine — switching my active shopping to passive shopping for everything from toilet paper to gummy bears.  Prime and one-click shopping are basically purchase consideration killers.

My Dream Brand Really Exists

What happens when you absolutely love a product but the service is subpar? And they are the only retailer that makes/sells this particular product? Hello luxury candy retailer, Sugarfina.

First, the great experience. I was introduced to Sugarfina as a gift from a friend, Jen (who happens to be an amazing gift giver) as a going away gift. The candy is ridiculously good (I’m known to visit the…

Have you ever waited and waited for a delivery only to get an email that the retailer cannot fulfill your order? I have a few times and I’ll be honest, it stings every time. My most recent run in with this type of experience fail was with Mark & Graham. I bought a gift which included a serving tray and a pitcher. I received the tray without any problem. Around the time I should have received the…