I've been with BT for 2 years in August and other than a few problems related to the BT Home Hub and them blocking the ability to send Tweets with Pictures - which is really bizarre - I've been generally happy.
The BT Home Hub 3 I have is, as I've said, a bit ropey so I was interested when I saw the Home Hub 4 was available. So, I decided to see what broadband options were available.
To my surprise all the broadband options that are available cost less that what I'm paying now. Why haven't I been moved onto a package with the same features but at the lower cost?
So, I decided to go through the upgrade process to see if the real cost (with various additions) would mean the cost was the same.
Nope, it was much cheaper.
I seem to be able to make a @BTCare (BT) order with broadband at no monthly cost. pic.twitter.com/PazQdS2FAT
— Phil Leggetter (@leggetter) July 22, 2013
I can only assume there's some sort of mistake here. Surely broadband can't come in at £0 a month?!
So, I compared to my current bill:
Which is WAY better than my current monthly bill. I believe at present I'm being taken for a ride by @BTCare pic.twitter.com/fNCs00YspU
— Phil Leggetter (@leggetter) July 22, 2013
I'm actually sorry I said "taken for a ride" here. Sorry @BTCare. But that is over 50% cheaper per month.
So, I was compelled to get in touch with BT via email:
I'm presently paying over £50 a month for my phone and broadband.
See: https://twitter.com/leggetter/status/359445288018132993
If I upgrade my account I can get this down to £23 a month. A 50% discount: https://twitter.com/leggetter/status/359444529335656448
Since the BT Total Broadband Option 3 package doesn't appear to be available any more I have to ask how long I've been paying over the odds for the same package I could get at half the cost.
Even if the £23 a month is a mistake - which I can only guess it is - how long has my current package not been available and how much could I have saved by moving on to the current cheaper deals sooner?
I'm generally happy with the service I get from BT, but I can't help but feel I should have been proactively moved onto a more cost effective package.
Hopefully somebody from customer services can call me back on the number I've provided and provide me with appropriate details.
Since I had opted out of marketing emails BT couldn't contact me to let me know I should change plan.
I did sign up for a new deal as as thanks (not as compensation for a complaint) they gave me some credit which went towards a new BT Home Hub 4.
In hindsight it took way too much effort to get any kind of positive result.