So I have this extremely needy couple at the bed store that I’ve been working with on a split king set up. I hate selling those, they tend to be boomerangs, and the couple was so fussy and indecisive I’m sure one of them will be a problem after delivery. (Returns pull from my commission so I’d rather a bed stay sold and not come back.)
But it turns out they were a problem even sooner than expected.
The first delivery attempt the drivers found signs of bed bugs. This is actually a pretty rare occurrence. The couple didn’t act too aggrieved and agreed to a reschedule date while they sorted out their bugs.
Next thing I knew I had an email from the warehouse saying they couldn’t get ahold of these customers. With a heavy sigh I texted the woman. I asked if the new delivery we had was correct and she said yes. She then told me that all was well, the drivers had seen a carpet beetle carcass and evidence of a past infestation of bed bugs, but nothing current. She wanted to know if we could pick up their old bed still.
I got ahold of the warehouse. No, they said, and moreover did the woman know she needed to provide documentation from an exterminator or pest control that they’d signed off on no active bed bugs.
I felt like a weary messenger as I trudged back to tell her we couldn’t take her old mattress away and to ask her if she knew we’d need documents.
“Why would we need that for a simple delivery?” she asked.
Which I think we can all agree is a bit disingenuous. You can call it simple but I think we both know bed bugs are considered a big deal, ma’am. We can’t take a return if we suspect the house has bed bugs. We can’t expose our drivers to them. Can you imagine bed bugs in a mattress warehouse? We can’t even let the drivers truck come back, there’s a whole sanitation protocol any time the drivers are suspected to have been in contact with bugs.
I conveyed this as politely as possible and clocked out for my Friday. Honestly, cancel, I do not care at this point.










