Is Software a Loss or Profit for the business of Waste Management
As I meet various plant owners across the country I get a lot of mixed emotions :-)
I will try to put them across as four different types:
1] Philosophical Statement
Bar Coding is not required, doctors dont want it and it is a headache. Does not service the purpose of tracking.
2] Never say No to anyone
My Billing Software team built a bar code solution for me at no cost and its working fine.
3] Why should I pay so much.
I can get a free bar code software from the Internet, why should I pay for it
4] I will not tell you about my business
Charge me one time for the software and I will call you if I need any changes to be made.
There is a huge gap between our focus on User Experience and the customers wants. I think the next few quarters would be spent on bridging the gap between us.
We had thought we will introduce concepts like customer satisfaction, Employee training, improve productivity etc. But there are ground challenges in the market being ready to absorb all this new fangled concepts. Even if the promoters buy in to the concept we still need to get the local Staff to believe in them.
All this effort at a price acceptable to the market.
Here I hope to get inspirtation from products like Amazon, Flipkart and AWS without borrowing their model of cash burn.
Long way to go..............
