#bad morale

Here’s a phone call I sometimes receive, usually from someone senior in executive management or the investment team behind a once promising company: Inquirer: Hey, we need your help with something. We have a situation and we’re not sure what to do about it. Me: Sounds intriguing. What is the situation? Inquirer: Well, we’re having… I’m not sure what you would call it exactly, I guess a problem…

“Is a lack of Emotional Intelligence hurting your brand?”

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Are you losing customers because your employees lack “emotional intelligence”? Are your employees too aggressive, hurting your brand, or driving down your customer volume?

According to Psychology today, Emotional Intelligence is the ability to identify and manage your emotions and respond well to other’s emotions.

It is said to include three skills: emotional awareness; the ability…