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Technology has fundamentally changed the way businesses operate, and rarely have those changes occurred so fast in history. Below you'll find eight ways that technology has fundamentally transformed business.

The Way We Communicate + Share Information

According to RPA Developers, Digital business, communication, and information sharing are critical for every business. Today's environment offers more options than ever, and technology makes it easier, faster, and more efficient than ever. Every day, there are pros and cons to using applications like Slack, Zoom, Microsoft Teams, social media platforms, chatbots, and more. User behavior analytics and tracking buyer-seller conversations are included in sales enablement. To enhance the customer experience, deeper intelligence makes it easier to obtain and use customer information.

Mobile-First Business Environments

Mobile-First is here to remain. Smart appliances or tablets with the correct software permit remote control of every part of your company. Everything from your deals enablement, content trade, and client relations through back-end functions like sending and invoicing are all at the click of a regulator. But that movie isn't just for you—it's also for your customers. With the advancement of Generation Y (Millennials), more individuals are utilizing mobile gadgets to buy, sell, store, discover local companies, and transfer their retail experiences with buddies, acquaintances, competitors, and Instagram outsiders every day. 

Enablement of Remote Working

Although remote assignment has developed steadily over the past 15 years, Covid-19 compelled organizations not already advertising a remote work atmosphere to create the transition faster than expected. 

Use of AI

It is fair to say that the word "digital technology" covers a lot of ground today because everything relies on computers to some extent. According to Automatorr consultants, from the moment you wake up until the moment you go to sleep, you're probably using digital technology, as well as while you sleep.

The effect of digital technology and connectivity, robots, stabilized production, and digital reality: the interconnectedness of these high-tech innovations creates a cyber-physical environment that necessitates a thorough rethinking of how resources and manufacturing techniques of labor are used. Technological advancements have made it possible to develop multifunctional devices like smartphones and wristwatches. 

Websites

As a result of several pieces of digital technology, websites have become one of the most popular methods of accessing the web for individuals. Increasingly, websites provide us with information and are becoming more interactive—you can now buy tickets for movies at your local theatre as well as view what's playing.

Smartphones

Smartphones have been a driving force behind the rapid growth of digital technology. We now have smartphones, which are equipped with cameras, calculators, mapping capabilities, and other digital technologies. Mobile phones have changed the way people communicate, both verbally and through texting. As a result of mobile apps, consumer choices are becoming even more diverse.

RPA’s market has drastically increased in the last 5 years from 271 million in 2016 to 2.5 billion in 2020. This change was widely triggered by a decrease in the cost of the automation of technology. All this trend has further escalated the demand for such services in digital businesses especially small and midsize businesses i.e. SMBs. It can save a significant portion of time and money for the business. Below mentioned are some of the utilities of RPA for SMBs:

Customer satisfaction: An automated bot has more efficiency and time (24*7) to resolve customer queries. Through this, the huge backlog of complaints in the system can be sorted out in less time. Furthermore, 24*7 availability can help attract more clients.

Billing and Payrolls: This application has the caliber to deliver the bills effectively. It reduces the time for delivering the solution to a customer for their queries. Thus the time saved by an employee can be put for other productive work. Furthermore, it can accurately perform the task of payroll which can save a significant portion of HR’s time. All such things can save thousands of dollars in a year for the SMBS.

Big data: In recent, the trend of going online has increased significantly. This in turn has increased the business manifold. A lot of data is generated every day which is very near to money so to maintain such a valuable asset RPA is an apt choice.

Research: It provides valuable insight into the large data in terms of productivity, and weaknesses and even can suggest alternatives. An employer can use this valuable insight to expand his business as well as increase the skill of the employees.  

In the world of digital transformation, machine learning and natural language processing algorithms will be incorporated into 65% of organizations deploying robotic automation processes.

How Does Hyperautomation Work?

The term hyperautomation refers to the combination of advanced technologies such as:

Artificial Intelligence

Robotic Automation Process 

Intelligent Document Processing

Intelligent Process Discovery

Advanced Analytics

Digital Operational Tools

As part of hyperautomation, the automation is further sophisticated, such as:

Automating and hyperautomating are two different things:

Robots or bots are trained to perform certain tasks, and then optimized, but hyper-automation augments the human brain with an extra layer of intelligence, which performs the same tasks.

What Are the Benefits of Hyperautomation in Digital Transformation?

There have been numerous industries affected by digital technology since most companies already use it to transform their business needs. Some of the examples are listed below:

Several hospitals have introduced the Digital Nurse concept as a way to interact with patients at the initial stage when doctors are not needed. The Digital Nurses ask patients relevant questions about their health and symptoms to guide them to appropriate care centers.

To improve efficiency and effectiveness, machine learning algorithms are used to transcribe speech requests into text. Machine learning models can be trained with thousands of different speech inputs.

Using automation technologies, how does hyperautomation work?

The term hyper-automation refers to a combination of various advanced technologies used to automate & optimize processes.

By integrating DigitalOps tools with intelligence, an organization can accelerate hyper-automation.

Artificial intelligence (AI)

Machine learning (ML)

Natural language processing (NLP)

Optical character recognition (OCR)

Conversational chatbots

As part of the DigitalOps toolbox, a variety of technologies beyond the robotic automation process (RPA) are included, such as business process management (BPM), workflow engines, decision management suites, process mining, and low-code application platforms (LCAPs).

Combining hyperautomation technologies with redesigned operational processes will allow organizations to lower operational costs by 30% by 2024.

Is hyperautomation a top strategic technology trend for 2020, and why is it getting all the attention?

Getting answers to these questions will require digging deep, but let's start with the basics.

What is hyperautomation?

Hyperautomation is the next step in digital transformation. It refers to continuous automation in the workplace. When you keep automating, you hyperautomate.

Will hyperautomation replace human jobs?

Among all people, there is a looming fear. Hyperautomation utilizes artificial intelligence (AI). Does that mean job positions will be eliminated? No. It will only optimize human capabilities. 

Getting started with hyperautomation

But how? The first step in hyperautomation is to invest in the right tools and technologies. Which tools you choose will determine how the whole process will go. So, it is recommended picking tools that are scalable, easy to integrate, seamless, and accessible.

Key elements of hyperautomation

Taking into consideration the above point about choosing the right tools, here are the key elements of hyperautomation.

Artificial intelligence (AI)

It can automate all time-consuming, tedious, and repetitive processes by combining machine learning, natural language processing, optical character recognition, and similar processes. Because AI is intelligent enough to recognize voices and faces, it can be used for numerous jobs. To achieve hyperautomation- as the next step in digital transformation, AI must be integrated.

Event-driven software

Robotic automation, iPaaS, iBPMS, and the like are examples. This software helps migrate data even if the APIs aren't compatible. RPA, for example, manipulates data while iBPMS, on the other hand, enables citizen developers to collaborate with machines and successfully form a technological infrastructure.

Conversational process automation

The use of chatbots and Robotic Automation can allow this form of automation to resolve most issues without involving humans.

In recent years, 'digital transformation' and the Automation world has become synonymous with every company, but it is difficult to grasp exactly what that means and how to effectively implement it. Additionally, customers are becoming more digitally native and expect high levels of service. However, what does it mean to undergo a "digital transformation"?

To achieve digital transformation, a business integrates digital technology into all areas of its operations and approaches to delivering value to customers, partners, and employees.

What can be done to improve the digital customer experience?

It is interesting to note that Uber, Zappos, and many other major "digital transformation" stories never transformed. Instead, they built customer-centric cultures right from the start.

Almost every hugely successful company these days puts the customer at the center of its operations, whether it's Apple, Amazon, Starbucks, Nike, or any other.

A fully integrated omnichannel strategy combines physical and digital interactions. 39% of out-performing companies have implemented this strategy, according to Forrester's Customer Experience Index. Do businesses other than Amazon and Apple undergo digital transformation?

But what if you're not a startup? What if you're not a digital native? Many pre-digital giants are struggling to survive, but there are also some flourishing. The New York Times, Walmart, Nike, Ikea, Lego, and Starbucks all fall into this category. Newspapers are among the industries most threatened by digitalization. In the last 15 years, almost 70 percent of newspaper advertising revenue has evaporated; $40 billion is missing.

5 Ways to Improve Digital Customer Experience:

Increase subscriptions by leveraging customer data.

Introduce an agile product development mindset.

Digitally-focused leadership.

Building trust across silos.

A complete overhaul of the technical stack.

Microsoft developed the following Specialty licenses for RPA software licenses in conjunction with its Power Automate platform to address the licensing issues of RPA software and meet the growing number of end-users adopting RPA for their businesses:

Microsoft 365 E3 / A3 Unattended License 

This license allows the use of the M365 E3 suite on a single physical or virtual instance of the Robotic Process Automation system, says Automation service providers. This is required if the bot accesses or utilizes any M365 E3 applications and is operating autonomously.

With attended RPA plans for each user, Power Automate

The license can be used to create unlimited flows by running an attended RPA bot on a workstation, in addition to automating legacy applications by using RPA and AI.

Added unattended RPA to Power Automate

Provides the ability for a bot to operate autonomously, i.e. without the requirement for a user to be obeying. Unattended bots can be installed on a local or remote desktop or in another virtual environment. Power Automate per user with attended RPA or Power Automate per-flow plans can be added to the Power Automate platform for unattended RPA.

Power Automate unattended bot add-ons are licensed by the bot. One unattended bot is required per instance of a single process - multiple unattended add-ons can be used simultaneously.

For those who do not know, Power Automate is Microsoft's solution for end-to-end automation that covers both on-premises and cloud systems. Put another way, it allows organizations to implement automated workflows and business processes to achieve better operational efficiency.